LQ estate agents in London, Sidcup and Warwick

Hi Meme, We can see that you're feeling extremely frustrated right now. At our customer service centre, we continually conduct quality checks and training for our staff to ensure we provide the best service possible. We're sorry to hear that your calls and emails to us have not been going through as expected. There may be some confusion if they're coming up as unsent, perhaps due to an incorrect number being used or a typo in the email address. Please, rest assured that we adhere strictly to the general data protection regulations and we always ask a series of questions at the point of contact to ensure we are communicating to an authorised person. Your concerns are important to us, but with the limited information here, it's quite difficult to fully understand your report. However, we'd encourage you to contact our team directly. You can do this via lqdirect@lqgroup.org.uk and if you could use 'Trustpilot' as your subject header, that would be really helpful in getting this through to the right team as quickly as possible. Many Thanks Customer Service Team

Hi Carl, Thanks for leaving us a review and bringing this to our attention. It's great to hear that you're happy with the service provided by Swale.However, we would like to apologise for any miscommunication or misunderstanding during you interactions with us. We strive to provide clear, consistent, and accurate information, and it is regrettable that this standard was not met in your case. We will log your feedback this to help us understand what's gone wrong and take steps to stop it from happening again in the future. As for appointment timings, we understand that our residents have work commitments and arranging appointments can be tricky. Nevertheless, as you can appreciate, our day to day operations and appointments are typically scheduled during business hours. This is common practice across most industries. We realise this may pose an inconvenience, and we always strive to offer the most suitable dates and appointment times at the point of contact. Thank you again for bringing this to our attention. Your feedback in invaluable, as it helps us to improve our services and rectify any areas where we may fall sort. Many Thanks Customer Service Team

Hi Jen, Thanks so much for your 5 star review 😊We love to hear that you've had a great experience. This really makes our day!Many Thanks Customer Service Team

Hi Ezeukwu, What a great 5 star review to receive! We're so glad to hear about your positive experience with our gas engineer! It's always our goal to ensure your safety and confidence in all out services. Thank you for your trust. Looking forward to providing you with continued excellent service! Many Thanks Customer Service Team

Hi Ms Johnson, Thank you so much for leaving us a 5 star review 😊We're pleased to hear that our engineer was helpful and informative. Safety is our top priority and we are glad that the installation of the alarm has elevated that. We really appreciate your feedback. Have a great day!Many Thanks Customer Service Team

Hi Maurice, Thanks so much for your 5 star review and wonderful feedback!😊It's fantastic to hear you found our operative to be friendly and efficient. We take pride in our customers satisfaction and your review tells us that we're on the right track. Please do not hesitate to contact us again if there is anything else we could assist you with. We are here for you. Many Thanks Customer Service Team

Hi Ertough, Thank you for reaching out and posting a review. We understand that you're experiencing some difficulties and dissatisfaction, and we truly apologise for that. We're always keen to provide the best possible service, however, without more specific information about your concerns, it's difficult for us to provide the right advice. For us to assist you more effectively, we'd like to invite you to share additional details about your situation. Could you please email our dedicated team at lqdirect@lqgroup.org.uk and please use 'Trustpilot' as your subject header. Every piece of feedback counts and helps us to enhance our services. We greatly appreciate your understanding in this matter and look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Darren, We'd like to thank you for leaving us a review and sharing your feelings. We're truly sorry to hear about the unfortunate experiences you've been having with us. Your feedback is highly appreciated and it helps us to improve the services we offer. We understand that balancing commitments and dealing with appointment availability can be challenging. It is not our intention to add to that stress by missing appointments or not being as responsive as we should be. We'd love to hear more from you, could we kindly request that you email us lqdirect@lqgroup.org.uk using 'Trustpilot' as you subject header. We have a committed team here who truly want to help make things right. Our aim is to ensure you have a positive experience and we want to start by addressing your current concerns promptly and satisfactorily. Many Thanks Customer Service Team

Hi Josephine, Thank you so much for taking the time to share your glowing review with us!😊We are delighted to hear you found the entire process, right from appointment booking to service completion, smooth and hassle-free. Our top priority is to provide excellent service, and we are thrilled that this is reflected in your recent interaction with our technician. We aim to be reliable, knowledgeable, and respectful, and appreciate your acknowledgement of these qualities. Your feedback regarding our in-depth process and maintenance advice aligns with our goal to ensure absolute customer satisfaction, and to not simply fix issues, but also educate you where we can along the way. Again, thank you for your kind words. We're here anytime you need assistance. Many Thanks Customer Service Team

Hi Davide, We appreciate you leaving us a review to share your thoughts with us. We understand how frustrating it can be when it feels like the necessary support isn't available. We're here to help and will do our best to address your concerns. Could you please provide us with more detailed information about the issues you have experienced. This way we can assist you in a more effective way. Our team can be reached by emailing lqdirect@lqgroup.org.uk and it would be great if you could use 'Trustpilot' as your subject header. We hope to hear from you soon and turn things around.Many Thanks Customer Service Team

Hi BA, Thanks so much for the 5 star rating 😊Wow, that's praise indeed! We are absolutely delighted to hear such warm words of appreciation. Our team will be pleased to hear they made your experience such a positive one. Many Thanks Customer Service Team

Hi Marion, We really appreciate you leaving us a 5 star review. It's great to know that the operatives who attended were so helpful. We pride ourselves on providing the best customer service, so we're sorry if you feel we have let you down in anyway and would love the opportunity to turn things around. If you need us, please do reach out and we'll be only too eager to help.Many Thanks Customer Service Team

Hi Joanne, Thanks for your 5 star review!It's great to hear that the works have been completed and thank you for your kind words about our operative. He certainly made a great impression on you. 😊Many Thanks Customer Service team

Hi Marilyn, We really appreciate your 5 star review.To hear that the person you spoke with was both friendly and efficient is wonderful. It's always our goal to provide exceptional service, and we're glad to see that reflected in your contact with us. Many Thanks Customer Service Team

Hi Goodvlz, Thank you for your 5 star review and the lovely comments about our service! Reviews like yours give us a real boost. We hope you have a fantastic day 😊Many Thanks Customer Service Team

Hi Kay, Thanks so much for your lovely review 😊We are delighted to hear your satisfaction regarding the engineers professionalism and tidiness. Your feedback is greatly appreciated. If you should need us, please just get in touch. Many Thanks Customer Service Team

Hi, Thank you very much indeed for your kind review and comments. It's extremely satisfying to hear that the engineer was amicable and respectful. We're also pleased to learn you felt comfortable asking questions, and that the information received was useful to you. Once again, your kind words are much appreciated. We look forward to assisting you again in the future. Many Thanks Customer Service Team

Hi Barbara, Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience caused due to delays you experienced with the cross over of works. We are actively working on improving our efficiency in scheduling and transitioning between different service providers. Your feedback plays a crucial role in the improvement process. We really appreciate your patience and understanding. Many Thanks Customer Service Team

Hi Etta, Thank you so much for leaving us a 5 star review. We're thrilled to hear that you had a good experience with our contractor. It's always wonderful to hear when our team members are both friendly and informative. We always strive to provide the best service possible, and your feedback helps us to do just that. Many Thanks Customer Service Team

Hi Rosemary, Thanks for leaving us a review. We apologise for any inconvenience caused due to the delay in our engineers arrival. We aim to be timely and understand how valuable your time is. Despite the initial delay, we're glad to hear that the work was completed quickly and you found our engineer polite. You patience and understanding are greatly appreciated. Please let us know should you need any other assistance. Many Thanks Customer Service Team

Hi Paulette, Thank you for taking the time to express your concerns. We're genuinely sorry to hear about this delay you're experiencing with your repairs. It's important to note that some types of work may require a longer wait time than other. Nevertheless, we still strive to provide the earliest possible appointment based on the urgency of the required repairs. We're keen to look into this further for you. Please drop an email to our team at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header. Our team will do all we can to assist with your concerns. Looking forward to hearing from you soon. Many Thanks Customer Service Team

Hi Helen, Thanks for your all green 5 star review! 😊We're thrilled to hear that you are pleased with your new boiler and found our engineers work up to the mark. It's always wonderful to know that our team was able to provide you with a service you needed but also left your place clean and tidy. We pride ourselves on our polite and careful team and will pass on your comments to them. We look forward to assisting you in the future should you need us!Many Thanks Customer Service Team

Hi Nathanlie, Thank you for sharing your thoughts and feeling with us. We are truly sorry to hear that our services have not lived up to the standard we set for ourselves. Your example regarding the broken shower is disheartening, and the lapse in communication you experienced is something we need to address. We want to assure you that your feedback will not fall on deaf ears. We value and encourage open communication as it helps us to identify our shortcoming and improve our services. As such, we would greatly appreciate it if you could please send your concerns in more detail to lqdirect@lqgroup.org.uk with the subject 'Trustpilot'. We have an incredible team who, will be willing and able to address any concerns you might have. Once again, thank you for your valuable feedback, and giving us the opportunity to grow and provide better service. Many Thanks Customer Service Team

Hi Terrence, Thanks so much for the encouraging 5 star feedback. It's a pleasure to hear that K&T were able to impress you with their excellence and courteous behaviour.Hearing about your positive experiences is always so lovely, and if there's anything more you require, please don't hesitate to contact us. Many Thanks Customer Service Team