Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotVery helpful
The man i spoke to was very helpful, took his time to explain things so i understood correctly, arranged a follow up call for next week. Very happy and appreciate his time, thank you. Wish i caught his name so i could add it here. Most helpful member of l&q i have spoke to
Mum · 5 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Mum to boys,Thank you so much for your amazing review! 🙂We're thrilled to hear about your positive experience. It's wonderful to know that you found our staff member so helpful, and he took the time to ensure you understood everything clearly. Your feedback truly means a lot to us, and it makes us proud to know we have such a great member of the team working for us.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotJust absolutely useless
Just absolutely useless. Two days I've had to wait in now they're saying sometime Monday. I'm sick of jobs never getting done.
Claire · 3 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Claire,We welcome your review and we thank you for bringing this matter to our attention.We sincerely apologise for the delays caused and we're sorry to hear your experience has not met your expectations on this occasion. We feel your frustration with the delay in service and we're very sorry for any inconvenience this has caused you too. We can certainly check on the progress of your appointment and hopefully regain your confidence by giving you a more definite answer.To help us make it possible, please can you kindly email your details to us at lqdirect@lqgroup.org.uk and by ensuring 'Trustpilot' is used as your email subject on this occasion.Our team would love to help, and we hope to hear from you soon 🙂Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotDisappointed as vendors decided no to…
Disappointed as vendors decided not to sell.
Linda · 3 August 2024 · LQ London
Agent replied · 11 June 2024
Hi Linda,Thank you for leaving us a review.We're truly saddened to learn of the experience you've recently had. We certainly feel your dissatisfaction when this happens, and we understand the upset it causes as well.Whilst we appreciate you've had a negative experience, sadly it's also beyond our control when homeowners decide to retract from the sale 😥If of course there's anything further we can do to help you look for another suitable home, your more than welcome to reach out to us at any time and it'll be our pleasure to help.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotVery pleased with the help of L&Q Kidbrooke Village team
L&Q Kidbrooke Village team was very welcoming and helpful with our Shared ownership flat search. They helped us to see the alternatives and figure out the whole process step by step.
Eren · 3 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Eren,Thank you very much for rating your experience with 5-stars! 🙂We're delighted to hear about your positive experience with our team at Kidbrooke Village. It's wonderful to know that they were able to provide you with the support and guidance you needed during your shared ownership flat search. They truly are an amazing team, and we can’t thank you enough for taking the time in sharing your personal experience with us too.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotTotal waste of time
Total waste of time. Not how this survey helps customers rather than L&Q promoting themselves
Prasanna · 3 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Prasanna,We welcome your review, and we thank you for expressing your thoughts and feelings with us too.We sincerely apologise if our survey caused you some dissatisfaction, it certainly wasn’t our intentions to make you feel this way, but we understand and appreciate the disappointment it's caused.We're always looking for ways to improve our customer experience and your comments are taken into consideration to achieve better results in delivering an amazing service. Admittedly, from time-to-time things do go wrong but it also helps us to identify the areas in most need of improving.With this said Prasanna, if there’s anything you would like our help with, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot as your email subject) where our dedicated team will be willing to help with any worries or concerns you made have.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotOutstanding Customer Service from L&Q: A Quick and Effective Response.
I am writing to express my sincere appreciation for the exceptional customer service I received from L&Q regarding my request to have an overgrown hedge cut. The responsiveness and professionalism demonstrated throughout the process exceeded my expectations and warrant recognition.Upon submitting my request, I was pleasantly surprised to receive a call from L&Q's contractor the very next day. He wanted to arrange a visit to assess the situation. Although I was an hour away at the time, he assured me that I could contact him once I returned home. This level of flexibility and understanding was a testament to L&Q’s commitment to customer satisfaction.To my delight, the contractor who arrived was a familiar face from seven years ago. His familiarity with the property and knowledge of the issue was immediately evident. He not only understood the problem but also had insightful suggestions for achieving a long-term solution. His expertise and proactive approach instilled confidence that the issue would be addressed effectively.What stood out was his dedication to resolving the matter swiftly. He made several calls to L&Q on my behalf, ensuring that the job was prioritised. He assured me that he would continue to follow up on the progress and keep me informed. Such initiative and attention to detail are rare and deeply appreciated.I called L&Q's customer service to personally thank them for their prompt and professional response to my request, as well as for the exceptional service provided by their contractor.Well done L&Q - Keep up the great work!SE2
Josephine · 2 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Josephine,A huge thank you for your detailed and amazing review! 😊We’re absolutely thrilled to hear that you were so impressed with the responsiveness and professionalism of our team. It's wonderful to know that our contractor went above and beyond to ensure your satisfaction too.We're particularly pleased to hear about the contractor's familiarity with your property and their proactive approach to finding a long-term solution. Their dedication to resolving the issue swiftly and keeping you informed is a testament to their commitment to providing exceptional service. We truly value your feedback; it’s certainly made our day and we’ll continue working hard to deliver excellence in everything we do.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotThere are certain things which I find…
There are certain things which I find totally unacceptable with L&Q. I am living in a borough (Hackney) where even well-paid staff of Hackney Council are making repeated mistakes, year after year, obviously due to incompetence.And regarding L&Q it is somehow strange that customer service staff working on night shift are unable (or unwilling?) to submit a message to the day shift staff, for example about a defected main door (Communal area). Night shift staff said that “a defected main door is not an emergency” and that I “should call back again in the morning of the next day” which I did. (The main door has been repaired on the next day). But I think that it should be possible for night shift staff to submit a message to the day shift. And this is not all L&Q staff are doing wrong or not doing at all, eg. complaints from years ago not being resolved, among other things. The service charge for my 1-bedroom-flat is unacceptably high, which is one of the main reasons why a home swap is unlikely to happen because nobody wants to move in a flat that has a high service charge. And the extremely well-paid CEO (as is usually the case in the UK) never bothers to respond to residents’ emails and most likely does not even read them. L&Q in my area is running a system that is totally unfair; it’s going on for many years. L&Q has not made an effort to resolve the issue.
Angela · 2 August 2024 · LQ London
Agent replied · 13 June 2024
Hi Angela,Thank you so much for your review and for sharing your thoughts and experiences with us.We certainly hear your frustration with the service you've received. It's disheartening to hear about the difficulties you've encountered, particularly with the main door issue and the ongoing concerns you have about service charges and communication. Whilst we do encourage our residents to contact us through the correct channels, we understand why being asked to do so may be disappointing as well as causing an inconvenience to yourself. However, we’ve certainly taken onboard your feedback as it helps us to understand where a more improved service would be welcomed by yourself and other residents too.We’re also saddened to learn there’s other issues of dissatisfaction and we sincerely apologise if our services have failed to meet your expectations. If there’s anything further we can do to help with any outstanding concerns, we’d very much love to hear from you to help us make it possible. We have an amazing team here and we’re reachable at lqdirect@lqgroup.org.uk. It’ll be most helpful to us as well if your email subject used on this occasion is ‘Trustpilot’.Please feel free to reach out to us at any time and it’ll be our utmost pleasure to help with your enquiries🙂Many ThanksCustomer Service Team
★★★★★ 5/5
GoogleA lady called Michelle O'Connor answered the phone and was so helpful. She really went above and beyond to help us.
Iqra · 2 August 2024 · LQ London
★★★★★ 1/5
GoogleNot one to leave reviews, but I'd give them zero stars if possible.
Extremely frustrating being messed around after being told one date, then delaying to another because the property was not ready in time - not to mention very costly as we had to pay for additional accommodation, living costs, and rearranging plans.
The team were STILL not able to confirm whether we could move in until less than 24 hours beforehand. Giving us such short notice it has all been very last minute and disorganised from Metra Living / L&Q.
Then - once we did move in, our hob did not work because the electrician L&Q / Metra Living contracted did not wire it in correctly.
AND to add - we moved into a 2 bed flat, but they only gave us 1 fob between us. We're over 2 weeks after moving in and still no update from Metra Living / L&Q.
Incredibly poor all round.
Dinesh · 2 August 2024 · LQ London
★★★★★ 1/5
TrustpilotTerrible service and L&Q tried and failed to delete my review
Update dated August 2nd, 2024: The artists from L&Q tried to delete my review and failed. On the one hand, they apologise but secretly they tried and failed to delete my review. Not only they provide terrible customer service but covertly tried to supress my opinion. Simply pathetic to try to cheat in order to improve their own terrible rating from Trustpilot! Original review:A waste of time, customer service can do whatever they wantTried to buy a flat with the incompetent people from L&Q. Their customer service is terrible. They only 'work' (if I may exaggerate and use that word) a few hours a day and only a few days of the week. After an endless filling of forms and chasing them of reply, I found a flat that I liked. I received the contact details from L&Q. Arranged the viewing and only to be told that I was not eligible to buy this flat as my debt ratio was 50.5% and they only accept up to 45% but they can make an exception and do up to 50%. So because there was 0.5% then they just wasted weeks of my time from the beginning. I only got a final answer after chasing them for several days. I would definitely never recommend this terrible company with customer service which is basically royalty as they can do whatever they want and take as long as they want to reply to enquires. Registration number SO-0142963Reply from L&Q dated August 1st 2024: Hi Enrique B,Thank you for taking the time to share your experiences with us.We’re truly sorry to learn of your dissatisfaction and we sincerely apologise if our services have failed to meet your expectations on this occasion.We honestly feel your frustration and disappointment with your experience, and it sounds like you encountered significant challenges throughout the process, from communication delays to the unexpected eligibility issue.Rest assured we value your feedback, we'll certainly use it to help us improve the services we deliver in the future as we strive to provide clear and timely communication, and we're also committed to making the homebuying process as smooth as possible for our customers.If of course you have any further questions, we’ll be more than willing to answer these for you. Please feel free to reach out to us at anytime by email at XXXX and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team
Enrique · 2 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Enrique B,Thank you for taking the time to leave us another review.We’re sorry to hear you feel this way and we'd like to assure you we've by no means tried to remove your original review.Firstly, we don't have the power to do so, however we can flag reviews if we believe the content within the review isn't complying to the guidelines. Having investigated this further, regrettably your review contained sensitive information personal to yourself to which we're within our rights to ask for the information to be removed from your review. When this happens, we highlight the specific information, and an email is sent to yourself informing you of this.Apologies once again for any dissatisfaction caused and for the misunderstanding. We sincerely hope the above information helps to understand why we ask for the information to be removed from your review.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotPoor handling of moving in
Poor handling of moving in. Extremely frustrating being messed around after being told one date, then delaying to another because the property was not ready in time - not to mention very costly as we had to pay for additional accommodation, living costs, and rearranging plans.The team were still not able to confirm whether we could move in until less than 24 hours beforehand. Giving us such short notice, it has all been very last minute and disorganised. Then - once we did move in, our hob did not work because the electrician L&Q / Metra Living contracted did not wire it in correctly. AND to add - we moved into a 2 bed flat, but they only gave us 1 fob between us. We're over 2 weeks after moving in and still no update from Metra Living / L&Q. Incredibly poor all round.
D · 2 August 2024 · LQ London
Agent replied · 23 August 2024
Hi D Mattu, Thank you for sharing your experience with us. We sincerely apologise for the disappointment you've faced during your moving process. We can clearly understand how frustrating and inconvenient this experience has been for you. We are sorry to learn that the hob has not been working due to incorrect wiring. For a swift resolution, kindly contact the Metra Living team directly. They can be reached at info@metraliving.co.uk and they will be able to address any outstanding issues for you. Many Thanks Customer Service Team
★★★★★ 2/5
TrustpilotThe person who did the repair arrived…
The person who did the repair arrived later than the agreed time, and I also think that the repair could have been better.
Anny · 1 August 2024 · LQ London
Agent replied · 23 August 2024
Hi Anny,Thank you for sharing your experience following a recent repair carried out in your home.We sincerely apologise if your overall experience wasn’t quite what you hoped for, and we would like to apologise for any inconvenience caused by the late arrival. We certainly understand and appreciate the frustration it causes when this happens, but rest assured we’ve taken onboard you feedback as it helps us to understand when things are going so well for our residents.Furthermore, we’re saddened to learn there’s some dissatisfaction with the quality of the repair, and we’d like you to know we’re more than happy to discuss your concerns in more detail as well as seeing if there’s anything further we can do to help put right what went wrong.Please feel free to email your details and concerns to us at lqdirect@lqgroup.org.uk (with ‘Trustpilot as the email subject) where it’ll be a pleasure to offer our help to you.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotLegal department looking for “ what…
Legal department looking for “ what words” in the contract not “what works”.Staff in total chaosEmails not related to subjectAnti social behavior officer who does not know what to do.How these guys still run the council!
ESSAM · 31 July 2024 · LQ London
Agent replied · 23 August 2024
Hi Essam,Thank you for taking the time to share your thoughts and feelings with us and we’re truly saddened to read your comments.We always strive to provide an excellent service and are committed to improving our processes, so we really do appreciate you bringing your thoughts to our attentionWe’re here to help wherever we can and we’re always willing to help with any specific issues or questions you may have. We’d very much love to be of further assistance, and it would be great to hear from you help us make it possible.With this in mind, you’re more than welcome to email our dedicated team here at lqdirect@lqgroup.org.uk where one of our helpful advisors will do their utmost to help. It’ll be most helpful to us as well if ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotA waste of time, customer service can do whatever they want
Tried to buy a flat with the incompetent people from L&Q. Their customer service is terrible. They only 'work' (if I may exaggerate and use that word) a few hours a day and only a few days of the week. After an endless filling of forms and chasing them of reply, I found a flat that I liked. I received the contact details from L&Q. Arranged the viewing and only to be told that I was not eligible to buy this flat as my debt ratio was 50.5% and they only accept up to 45% but they can make an exception and do up to 50%. So because there was 0.5% then they just wasted weeks of my time from the beginning. I only got a final answer after chasing them for several days. I would definitely never recommend this terrible company with customer service which is basically royalty as they can do whatever they want and take as long as they want to reply to enquires. Registration number SO-0142963
Enrique · 31 July 2024 · LQ London
Agent replied · 23 August 2024
Hi Enrique B,Thank you for taking the time to share your experiences with us.We’re truly sorry to learn of your dissatisfaction and we sincerely apologise if our services have failed to meet your expectations on this occasion.We honestly feel your frustration and disappointment with your experience, and it sounds like you encountered significant challenges throughout the process, from communication delays to the unexpected eligibility issue. Rest assured we value your feedback, we'll certainly use it to help us improve the services we deliver in the future as we strive to provide clear and timely communication, and we're also committed to making the homebuying process as smooth as possible for our customers.If of course you have any further questions, we’ll be more than willing to answer these for you. Please feel free to reach out to us at anytime by email at lqdirect@lqgroup.org.uk and by ensuring ‘Trustpilot’ is mentioned in the subject line of your email too.Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotRepair. Response
Fast to attend. But. Not really cured the problem
Ged · 31 July 2024 · LQ Sidcup
Agent replied · 23 October 2024
Hi Ged, Byrne,Thank you very much for taking the time to leave us a review.It's great to hear our maintenance team were prompt in attending to the problem but we're sorry to learn the issue isn't resolved.We appreciate why this would be disappointing for you and sometimes further visits may be needed to fully resolve the issue. However, we would very much love to investigate this matter further and work with you in finding a resolution.To help us make it possible, please can you email your details and concerns to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) and our dedicated team here will be more than willing to help.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotPoor value for money from L&Q
For a second consecutive year the grounds maintenance of our communal gardens has been abysmal, despite promises by the Estates Services Team that we will see improvements. Visits to my property are erratic so lawns and shrubs are overgrown with weeds, ivy, bindweed and moss. And I pay L&Q a service charge for this to be managed. A complete joke!
Daryll · 31 July 2024 · LQ London
Agent replied · 11 June 2024
Hi Daryll,Thank you so much for taking time to share your recent experience with us.It's great to hear you're finding our online services easy to use and you're pleased with the correspondence received from us too.Your feedback is certainly reassuring for us as well and it helps us to understand where our services are meeting our residents’ expectations so a huge thank you once again for sharing your experiences with us.We're looking forward to helping you again…. hopefully sometime soon 😊Customer Service Team
★★★★★ 1/5
GoogleRating only, no written review.
Dawn · 30 July 2024 · LQ Sidcup
★★★★★ 5/5
TrustpilotI would like to thanks to L&Q to help…
I would like to thanks to L&Q to help my dream become true. Especially Nipa, She is outstanding and I was so pleased with the service I received from Nipa and this business. They went above and beyond to help me complete the purchasing the property. Thank you so much Nipa and L&Q
Serpil · 30 July 2024 · LQ London
Agent replied · 23 August 2024
Hi Serpil,Thank you very much for your amazing review!We've absolutely enjoyed reading your review and hearing about the fantastic journey you've had, and we're thrilled you had such a positive experience with us too. It's wonderful to know that Nipa was able to help you achieve your dream of purchasing a property. We always strive to provide exceptional service, and we are so pleased that Nipa went above and beyond to assist you. Wishing you many years of happiness in your new home and thank you once again for your kind words and for choosing us😊Customer Service Team
★★★★★ 5/5
TrustpilotJob well done
Mr · 29 July 2024 · LQ London
Agent replied · 23 August 2024
Hi Mr Eastman,Thank you so much for your awesome review! 😊We absolutely love your feedback and we’re super proud of our staff for doing an amazing job.This is truly fantastic and a huge thank you for sharing this with us too.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotLoose flags on my drive that lead to my…
Loose flags on my drive that lead to my front door. Firstly said they didn't do this repair but its listed in the L&Q handbook. Then first appointment cancelled due to a emergency. Second appointment took a photo and here less than 5 minutes and that they will email surveyor. So still no closer to this repair being carried out.
Stuart · 29 July 2024 · LQ London
Agent replied · 23 August 2024
Hi,We welcome your review and we’re grateful to you for bringing this matter to our attention.We’re so sorry if our service has failed to meet your expectations and we understand your frustration with the delay in getting this matter resolved for youWe also offer our sincerest apology for the inconvenience caused by the cancelled appointment and the time it has taken to progress this repair.We’re committed to providing a high standard of service and we’d very much love to have the opportunity to investigate this matter further as well as provide yourself with a current update.With this in mind, we kindly invite you to email your details to us where it’ll be our utmost please to help with your enquiry.We have a fab team willing to help and we’re reachable at lqdirect@lqgroup.org.uk and it’ll be most helpful if ‘Trustpilot’ is mentioned within the subject line of your email too.We hope to hear from you soon 🙂Many ThanksCustomer Service Team
★★★★★ 3/5
TrustpilotLong wait for appointment
I reported the repair in early May and the first available appointment was 19th July. To be fair I did say I didn't think it was urgent. The plumber said he wasn't sure what the problem was (banging pipes) but it has improved since his visit so I guess he did something.
Samantha · 29 July 2024 · LQ London
Agent replied · 23 August 2024
Hi Samantha,Thank you very much for letting us know of your recent experience with us.We understand that waiting for a repair appointment can be frustrating, especially when dealing with an issue like banging pipes and we apologise profusely for any dissatisfaction this may have caused you.We're glad that the plumber's visit has provided some improvement, it's important and reassuring for us to hear this too.If for any reason it happens again, please feel free to let us know by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where it'll be our pleasure to offer further help to you.Many ThanksCustomer Service Team
★★★★★ 1/5
TrustpilotL&Q are routinely negligent in all…
L&Q are routinely negligent in all respects. Any good new staff can't achieve anything much and get quickly burnt out. L&Q have been taking tenants money and failing to provide full services for years. Even their Complaints Team routinely fail to follow up! L&Q have kept their tenants disempowered, especially around communications... Often resulting in stress or causing mental health issues, or tenants just giving up trying to get the services they paid for.Individual staff often don't respond to tenant emails or do so inadequately, and rarely follow up the issue raised anyway. (Often blocked from doing so, by management above them)...They have an individual flat Repairs Team 'structure' that gives a tenant no 'paper trail' (via emailing) to refer to or follow up, after reporting a repair via the L&Q Call Centre (who often can't access proper information for relevant job history)... There is mainly just the sporadic cold calling to tenants, often with no VMs left, sometimes they cancel last minute while tenant has been off work half a day, or even rebook an appt without letting tenants know!Usually (unless tenant fights for it) contact details are routinely not provided to tenant, for relevant L&Q repair team / external contractor... To enable the tenant to have a record of job or else to communicate over an appt time they can do etc...Jobs can be left undone and constantly chased for years in some cases... (As in my case)..Tenants are intentionally left in a powerless situation, after calling the L&Q Call Centre. Having to constantly re-call them (often impossible to hang on phone during work hours) to try and get updates.. Ie. To say an operator hasn't arrived... Chase a long standing job... Give them availabilities etc, as the tenant can't communicate directly with repairs team / contractor etc. All causing more time wasting & uncertainty. And wasting staff hours too.. And of course, when the job is messed up, one way or another, the tenant is left powerless, with no 'paper trail' (email etc) record, to prove negligence.No commercial company could get away with such nonsense when providing paid services for their customers!L&Q have been wearing their tenants down routinely. relying on most of them giving up eventually (while raking our money in of course!).Their reputation is well known, especially amongst all the 'people based' professionals I know. They all roll their eyes when L&Q get mentioned, knowing the harm they invariably cause to the people they support..God alone knows how they still manage to get away with their long term dreadful behaviour.
Maya · 29 July 2024 · LQ London
Agent replied · 23 August 2024
Hi Maya Maya,Thank you so much for taking time to leave us a review, your feedback means a lot to us and we appreciate you sharing your concerns and frustration.It's clear that you've encountered significant challenges with our services, and we sincerely apologise for the difficulties you've faced and for the inconvenience this has caused you as well.We take all feedback seriously and are committed to improving our processes and communication. We also strive to provide our residents with the best possible service and at the same time we acknowledge that we haven't met your expectations in this instance. We certainly value your feedback and will use it to learn and improve our services as we move forward. We’re dedicated to ensuring our tenants have a positive experience and are committed to addressing the concerns you've raised.If of course there’s anything specifically we can help you in resolving, please do let us know and it’ll our pleasure to work with you in finding a resolution.We have an amazing team and we’re reachable by email at lqdirect@lqgroup.org.uk. It’ll be most helpful if ‘Trustpilot’ is used as your email subject when contacting us on this occasion.Feel free to reach out to us at any time and we’ll be sure to do our utmost to help 🙂Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotThe plumbers attended early and carried…
The plumbers attended early and carried out 2 repairs professionally and expertly, they were both friendly and reassuring.
Mr · 29 July 2024 · LQ London
Agent replied · 23 August 2024
Hi John,Thank you so much for your fabolous review! 😊We're most appreciative for your kind words, and we're thrilled to hear that our plumbers were able to provide you with a positive experience. We strive to provide excellent service and we're glad that our maintenance team met your expectations as well as being friendly during the time spent in your home.Your feedback means a lot so thank you for sharing this with us, and we very much look forward to helping you again soon.Many ThanksCustomer Service Team
★★★★★ 5/5
TrustpilotA little long to wait but expected and…
A little long to wait but expected and not like others I know so I’m quite pleased also the staff I’ve seen and I’m used to. Very friendly and do the best they can do to get the jobs done.
Miss · 27 July 2024 · LQ London
Agent replied · 23 August 2024
Hi Miss Ellis,Thank you very much for your amazing review! 🙂We're so appreciate of your understanding regarding the wait times and furthermore for your positive feedback on our staff. We’re always committed and strive to provide excellent service, so it makes us proud to hear that our team has made a positive impression as well as working hard to ensure jobs are getting done.Many thanks again for your positive review, your feedback means a lot to us and most importantly we’re delighted you’re happy with the service received too.Customer Service Team
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