LQ estate agents in London, Sidcup and Warwick

Hi Amanda,Thank you so much for leaving us a review following your recent experience with K&T.It's so nice to know you always receive an amazing service from them, and it's certainly reassuring for us to know they're delivering a high-quality service whilst in our resident's homes too.Many thanks again for sharing this with us, your feedback means so much and we look forward to being of assistance again soon 😊Customer Service Team

Hi Mr Hawkins,Thank you for taking time out to leave us a review and for bringing this matter to our attention.We’re sorry to hear of the problems with the boiler and we truly feel your frustration and the inconvenience it causes when sudden faults appear with the boiler.With all boiler breakdowns it’s our policy to do everything we can to repair the boiler in the first instance. However, if at any point repairing the boiler is no longer a viable option (whereby the boiler is deemed beyond repair) it’s only then that we’re able to consider a replacement. We understand this may become as disappointing news for you and we apologise for any dissatisfaction this has caused.We sincerely hope an engineer has already arranged for the ongoing issues you’re still experiencing but if for any reason you need further help with this, please do let us know by reaching out to us by email at lqdirect@lqgroup.org.uk. It’ll be most helpful too if Trustpilot is mentioned into the subject line of your email when contacting us on this occasion.You’re more than welcome to reach out to us at anytime and it’ll be our pleasure to do our best for you🙂Many ThanksCustomer Service Team

Hi Pauline,Thank you so much for your review! 🙂We're incredibly grateful you've rated your recent experience so highly and we look forward to offering the same level of service to you again soon.Many ThanksCustomer Service Team

Hi Cherelle J,Thank you so much for your amazing review!We appreciate your kind words and are thrilled to hear that you were satisfied with the professionalism and efficiency of our contractor. Most importantly we’re over the moon you experienced a 5-star service from them.We’re looking forward to helping you again soon, so feel free to let us know if there’s anything else we can help you with🙂 Many ThanksCustomer Service Team

Hi Agata,Thank you for taking the time to leave us a review and for raising your concerns with us here.We’re deeply sorry to hear about your experience with another resident, we certainly sympathise with you, and we can imagine this would be an upsetting experience for you too. It's unacceptable that you've been subjected to such treatment, we take all reports of harassment and violence seriously and we apologise profusely if we’ve failed to provide you with the help and support you hoped to receive from us. We encourage you to reach out to us directly so we can further discuss this matter in more detail with you. If you’re not already in touch with us, you’re more than welcome to email your details and concerns to lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our pleasure to arrange for a dedicated staff member to contact you.Many ThanksCustomer Service Team

Hi Dawn,Thank you very much for leaving us a 4-star review!It’s great to hear you always receive a good service with jobs around safety concerns, it’s also reassuring for us to hear this too. We understand your frustration with scheduling repairs around your work schedule. We strive to make the repair process as convenient as possible for our residents and we understand our working hours may not be suitable for everyone. Whilst we appreciate the difficulties this causes, rest assured we’ve taken onboard your feedback and hopefully we can explore ways to improve our scheduling options in the future.Many thanks again Dawn, and feel free to let us know if there’s anything further we can do for you 😊Customer Service Team

Hi Keith,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Miss Constable,Thank you for your review and for sharing your thoughts with us.It saddens us to learn you've some doubts with the job that was recently carried out, but we understand your reasons for this.Please feel free to reach out to us with any concerns you have, and our dedicated team will be more than happy to help with your questions.We're reachable by email at lqdirect@lqgroup.org.uk and it'll be most helpful to us if 'Trustpilot’ is used as your email subject on this occasion.Many ThanksCustomer Service Team

Hi Zally,Thank you so much for rating your recent experience with 5-stars 🙂It's great to hear all went well with your gas safety check appointment and we love that the engineer took time to call you whilst on their way to your home.Your feedback is greatly appreciated, and it certainly helps us to understand of the amazing work our contractors are doing for our residents too.Many ThanksCustomer Service Team

Hi Justin,We value your feedback, and we thank you for taking the time to share your thoughts with us too. We're saddened to hear regarding lack of communication, but at the same time we appreciate why this would be disappointing for you. You can let us know more regarding existing repairs by reaching out to us and it'll be our utmost pleasure to do our best for you. We have an amazing team here who are reachable at lqdirect@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject when contacting us on this occasion. Many Thanks Customer Service Team

Hi Gerhard,Thank you so much for sharing your recent experience with usWe're delighted you had a positive experience, and it makes us happy and proud to know the engineer delivered a great service too.It's always with pleasure to read such amazing feedback like yours so many thanks once again for letting us know 🙂Customer Service Team

Hi Customer,Congratulations on your new home and thank you so much for your fabolous review! 😊We're over the moon to hear about your positive experience with us. It's wonderful to know that you found our sales associate, Nicki, to be so helpful and accommodating and it's great to hear her dedication and support made your journey with us enjoyable and a positive experience.Many ThanksCustomer Service Team

Hi Anna,We’re delighted you’ve had a 4-star experience.It’s always a pleasure to learn of the fantastic service received whilst our operatives are spending time in our resident’s homes, so we really do appreciate you sharing your experience with us.Many thanks again and we look forward to helping you again soon😊Customer Service Team

Hi Anders,Thank you so much for sharing your experience with us 🙂We’re delighted you’ve had the best possible experience, and it makes us happy to know the engineer was polite and efficient too. Your feedback means a lot to us, and we look forward to delivering the same level of service again.Many ThanksCustomer Service Team

Hi Mrs Rogers,Thank you for your wonderful review! 🙂We’re truly overwhelmed to hear of the amazing service you recently received from Swale Heating.Your feedback means the world to us but most importantly we’re glad the engineer was prompt, clean and delivered an efficient service.Many Thanks Customer Service Team

Hi Sharon,Thank you so much for your 5-star review! We’re delighted you had a nice and friendly experience; it truly makes us happy to hear this too😊Many thanks for sharing this with us and we look forward to helping you again soon.Customer Service Team

Hi Kathryn,Thank you so much for rating your recent experience with 5-stars!We're thrilled to hear you had a positive experience and we very much appreciate your kind words about our engineer's friendliness, efficiency, and helpfulness. Many thanks for sharing this with us and we hope to be of help again soon 😊Customer Service Team

Hi Keith,We welcome your review and we thank you for taking time to share your recent experience with us.We're very sorry to hear your experience fell short of your expectations and we sincerely apologise for the disappointment this may have caused you too.Having investigated these issues further, we understand the problem with your power and boiler cover have since been addressed and we trust these issues are now resolved.If however, there’s anything further you would like our help with, please do let us know by email at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ in the subject line) where our team here we’ll be sure to do our best for you.Many ThanksCustomer Service Team

Hi Stuart,Thank you for taking the time to leave us a review 🙂We love that you've had a great experience and it's so nice to hear everything went perfectly for you.We're looking forward to helping you again, so feel free to let us know if there's anything else you would like our help with.Many Thanks Customer Service Team

Hi Shane,Thank you so much for your amazing review! 😊We very much appreciate your kind words and we're glad to hear that you've had positive experiences with our repair services. We always strive to provide prompt and efficient assistance, and we're happy to know that our communication and responsiveness have met your expectations.Many thanks again and we hope to be of assistance again soon.Customer Service Team

Hi Pav,Thank you so much for taking the time to leave us a review.We're saddened to learn of your feelings, and we understand the frustration it causes when things don’t go so well. All feedback is valuable to us, and we sincerely apologise if our service has failed to meet your expectations and we’ll certainly take on board your dissatisfaction seriously.If there’s anything we can possibly do to help, you’re more than welcome to reach out to our dedicated team here at lqdirect@lqgroup.org.uk (with ‘Trustpilot’ as your email subject) where it’ll be our utmost pleasure to do our best to support with anything that may be causing concern.Many ThanksCustomer Service Team

Hi Moussa,Thank you so much for your fabulous review! 🙂Your kind words have certainly made our day and we’re thrilled you’ve only positive things to say.It’s our pleasure to help and we look forward to assisting you again soon.Many ThanksCustomer Service Team