Trusted Agent profile
★★★★★
2,887 reviews across 3 offices and 3 platforms
LQ has three offices, in London, Sidcup and Warwick. Together they have 2,887 reviews on three platforms, rated 3.1 out of 5 overall.
555
Reviews on Google
All 3 offices
2
Reviews on Yell
All 3 offices
2,330
Reviews on Trustpilot
Business-wide
LQ's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotL&Q Reeta
Reeta was very nice and explained the things I didnt understand
Hi Tashaun,Thank you very much for leaving us a 5-star review! We love how Rita provided you with such a positive experience. It's wonderful to know that she was able to explain things clearly and make you feel comfortable.It's always with great pleasure to read such amazing feedback. Thank you once again for sharing your wonderful experience with us 😊Customer Service Team
5/5
TrustpilotFrom the initial phone call to…
From the initial phone call to completion of repair is always straightforward, staff are always respectful on the phone and are very helpful and informative, most of the workforce that attend my home treat it with respect and are very polite and do a great job, I am pleased to be a trafford tennant.
Hi Lesley,Thank you so much for your fabulous review and for taking the time to share your positive experience.Your heartfelt comments mean the world to us, and we're delighted you've found our service to be straightforward and respectful. It's wonderful to know that our staff are helpful and informative, and our operatives who attend your home treat it with great respect too.We always work hard to provide an excellent service, and your feedback certainly helps us to understand the great work we're doing. A huge thanks from us for sharing this with us! 😊Customer Service Team
1/5
TrustpilotDisabled individual
Disabled individual. Reported a problem with my intercom in June/July Still not fixed. Formal Complaint has been ignored. Emails and tweets have been ignored Been lied to over the phone, multiple times.Disabled People get adaptations to help live independent lives, if these break then what?L&Q need to be closed
5/5
TrustpilotHighly recommend LandQ Group
A brilliant supportive, understanding and professional experience buying a shared ownership property with LandQ Group Limited. Based on my experience I would highly recommend LandQ. Definitely five stars from a customer service perspective through identifying available and suitable properties, clear direction and support regarding the buying process, appropriate expectation management & timely communication throughout including up to completion and handing over my keys ! 😃🏠. Thankyou. 🙏
Hi Jayne,Congratulations on your new home! 🎉Exciting times for you and thank you so much for sharing your journey with us.We're over the moon to hear that you had such a wonderful experience buying a shared ownership property with us. We work hard to provide our customers with the best possible service, and we're truly delighted that you found our team to be supportive, understanding, and professional. We're particularly pleased that you appreciated our clear communication, timely updates, and guidance throughout the process. Your feedback is invaluable to us, and it motivates us to continue providing exceptional service to our customers so a huge thanks once again for taking the time in sharing this with us.Wishing you all the best as you continue to settle into your new home, we hope you make lots of happy memories too.Many ThanksCustomer Service Team
5/5
TrustpilotAll good and very quick
Hi Sandra,Thank you so much for rating our service with 4 stars! 😊We're thrilled to hear that your recent experience was a positive one. Your feedback means a lot to us, and we're grateful you took the time to let us know too.Feel free to reach out if there is anything else we can assist you with.Many Thanks,Customer Service Team
3/5
TrustpilotThe move-in and progression officer and the staff that took me to view the flat were very helpful
Rating only, no written review.
Hi Ade,Thank you so much for taking the time to leave us a review!We appreciate your kind words about our Tenancy Progression Officer and the staff who showed you around the flat. We're glad you found them helpful, and it makes us proud to know the team is delivering an amazing service too.Many thanks again for your feedback and feel free to let us know if there's anything else we can do to help 🙂Customer Service Team
1/5
TrustpilotI have a friend who is staying in an…
I have a friend who is staying in an L&Q property at the moment and they broke up with there partner in December 2023 and inhe was the main tenant and he gave up his tenancy in MarchMy friend is being threatened with eviction through no fault of there own and they have nowhere else to goMy friend offered to pay them rent if they would remain in there property and they refused I mean oh my lordas a result of what L&Q are doing here mt friend has been in hospital several times due to anxiety and L&Q is to blaim for this tenant or not if someone offers to pay the rent they should be allowed to stay
Hi Brittany,Thank you for sharing your review with us. We appreciate you bringing your concerns to our attention.We understand how challenging and stressful this situation must be for your friend, and we sincerely apologise if we haven't provided the help and support you both expected.To assist further, it's important we kindly ask your friend to reach out to us directly by emailing lqdirect@lqgroup.org.uk (with 'Trustpilot' in the subject line) so we can delve deeper into the matter and offer assistance.Many ThanksCustomer Service Team
4/5
TrustpilotNo problems with the contractors
No problems with the contractors. Arrived on time and repaired the fault.Problem was with customer service who booked the job to wrong contractors. I had to recall and chase up to be told the job was not booked!.
Hi Anita,Thank you so much for leaving us a 4-star review!😊It's great to hear that you've had a good experience and that everything went perfectly with our contractor. It certainly makes us happy to hear this too.We're sorry to learn that you initially encountered a problem with the repair being raised incorrectly, and we offer our apology for the trouble and inconvenience this caused at the time. It's important for us to know when things don't go so well, so rest assured, we've taken onboard your feedback.Many thanks again for your review, and we look forward to helping you again soon.Customer Service Team
5/5
TrustpilotIt was dealt with in good time and…
It was dealt with in good time and smoothly
Hi Dean,Thank you for rating your recent experience so highly!We appreciate your kind words and we're glad to hear that your experience was positive. We endeavour to provide an excellent service and we're happy to hear all went very well with your appointment.Many thanks again! 😊Customer Service Team
5/5
TrustpilotThe work by Fixatex was of high…
The work by Fixatex was of high standard- the contractors were professionals in their field, plus they were considerate & friendly. Finished jobs with tidy-ups most others would have left without this pride in their work & wish to please.Really Excellent. Thank you, team,Jane Russell 36c Great North Rd,N6 4LU
Hi Jane,Thank you so much for sharing your recent experience with us!We're thrilled to hear about your positive experience with our contractor. It's wonderful to know that our contractor impressed you with their professionalism, friendliness, and attention to detail. It's important to us to provide exceptional service, and we're delighted that Fixatex met your expectations and is doing an amazing job for our residents too.We value your feedback, and we can't thank you enough for sharing this with us too 😊Many Thanks,Customer Service Team
1/5
TrustpilotDisrepair horror - L&Q breaks the lease
If you buy your flat from L&Q, do not rely on them to do any repairs, or to honour their obligations. On 27 August 2024, L&Q's Home Owners Team refused to comply with the lease they'd signed with me. The lease clearly states at clause 5(3)(a) that L&Q are responsible for repairing windows, except for glass. No other ifs or buts.But when I called them on 27 August 2024 to report a broken window frame, they denied responsibility. They simply ignore the signed lease and say that they can do whatever their "policy" tells them.Even worse, they claim not to have a copy of the lease on their system. I emailed them a copy of the lease on the same day, to no avail. The Home Owners Team claim not to have access to any email address, so they cannot see the copy lease I sent to their repairs team. And the Repairs team did not acknowledge my email and did not answer my phone calls. I called their Repairs Team twice on 27 August and spent over 1 hour and 10 minutes in their queue, but was unable to reach them.When I ask to speak to the manager at Home Owners Team, I get informed that their "seniors" refuse to speak to customers. They put me on hold, then disconnected me. They did not get back to me.If I could, I would give them minus 5 for this truly appalling, incompetent and dishonest service.
Hi Ned,Thank you for taking the time to share your feedback with us.We truly understand your frustrations and we sincerely apologise for the difficulties you've encountered. It's disheartening to hear about the issues you've faced with repairs and lease obligations. Providing exceptional service to all our residents is a top priority, and we're dedicated to upholding the terms of our leases.Your feedback is invaluable to us, and we are committed to investigating the situation further. We want to ensure that any discrepancies are addressed promptly and that our residents receive the necessary support.In terms of homeowner repairs for windows in flats, we're responsible for the window frame that's attached to the main building structure. Repairs to other parts of the window, unfortunately fall outside our repair responsibilities, but we'll be sure to obtain further clarification inline with the terms and conditions of your lease.We also apologise for any delay in responding to your email. We aim to reply within 5 working days, but during busy periods, such as the current one, there may be slight delays.To assist you further, please email your enquiry along with your full address details to lqdirect@lqgroup.org.uk. Please kindly use 'Trustpilot' as the email subject to help us identify your query efficiently too.Many Thanks,Customer Service Team
5/5
TrustpilotSpecial shout out to Shaun
Special shout out to Shaun. He was tge most professional person that has stepped into my property.He took care of the issue but also helped me understand the ins and outs of the pests I had. Professional, hardworking and I could tell that he gives 100% in what he does.Thanks so much
Hi Ola,Thank you very much for your kind words and 5-star review! 😊We're thrilled to hear about your positive experience and it's wonderful to know that you were impressed by the professionalism and expertise of Shaun. We're so grateful to you for recognising his dedication and commitment to providing excellent service and it makes us proud to know he's doing a fabolous job for our resident’s.It's an absolute pleasure to help, and we look forward to helping you again.... hopefully sometime soon.Customer Service Team
4/5
TrustpilotRepair was carried to satisfaction on…
Repair was carried to satisfaction on the due date. My only complaint was that the wrong type of plumber was sent initially despite explaining very specifically what the problem was to the receptionist. This would’ve been avoided had they paid more attention. They were prompt sending the correct plumber later the same day so all’s well that ends well.
Hi Andre,Thank you so much for leaving us a 4-star review!We truly appreciate your feedback and the time you took to share your experience with us.We understand how frustrating it can be when the initial service doesn't meet expectations. We always aim to provide the right assistance from the beginning, so we apologise if we fell short in your case. Your feedback is valuable to us, and we will use it to enhance our communication and ensure a smoother experience in the future.We're pleased that the correct plumber was promptly dispatched and that the repair met your satisfaction.Thank you once again for your review! 😊Customer Service Team
4/5
TrustpilotPolite and efficient operative
Hi Graham,Thank you so much for your review!We’re chuffed to hear about your positive experience, and we look forward to providing you with the same level of service againMany thanks again for sharing this with us! 😊Customer Service Team
2/5
TrustpilotDissatisfied
A decorator was meant to come out on the 20th August 2024 to complete the job after a repairman removed the mould from my bathroom wall but they never turned up. There is an ongoing problem with mould in my flat that needs further inspection/repair I’m hoping they will turn up on the agreed date of 3rd September 2024
Hi Lindsey,Thank you so much for taking the time to share your experience with us.We're truly sorry to hear that we failed to keep to your appointment as planned, and we understand the disappointment it causes when this happens.We appreciate that the mould issue is a concern for you, and we sincerely hope there are no further issues with your appointment.If for any reason you experience further problems, please feel free to reach out to us at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to offer further help and assistance in resolving this for you.Our sincerest apologies to you once again for the inconvenience and upset caused.Many Thanks,Customer Service Team
1/5
TrustpilotOutstanding job for over a year not…
Outstanding job for over a year not always being honest with me when changing appointments and still not heard anything since someone viewed it for the second time.
Hi Tracey,Thank you so much for your feedback and for bringing this matter to our attention.We understand your frustration with the recent appointment changes and the lack of communication. We're committed to improving our communication processes and we value your feedback regarding this. At the same time, we apologise for any inconvenience this has caused and for the continued delay with the outstanding repair.Having looked into this matter further, and due to the ongoing issue, we've decided not to send out another operative. Instead, this repair has been sent over to our triage team for assessment to determine a permanent resolution.With this in mind, you should hear from us soon with an update, but please bear in mind this could be anytime within the next 20 working days.We sincerely hope this helps ease your mind, and rest assured we haven't forgotten about the repair.. With more complex repairs, it isn't unusual for this lengthy process, and we aim to find a resolution as quickly as possible.In the meantime, please let us know if you have any further questions by email at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject) where we'll be more than happy to help you.Many Thanks,Customer Service Team
5/5
TrustpilotCustomer advisor at L&Q was great
Customer advisor at L&Q was great, friendly professional and very helpfulThe contractor and appointment were quick and easy with no hiccups Thank you
Hi Tricia,Thank you for sharing your recent experience with us.We're delighted to hear that you had a positive experience with our customer service advisor and contractor. It's also lovely to learn that you found the process quick and easy, and most importantly, with no hiccups involved.It’s our pleasure to help, and we hope to be of assistance again soon 🙂Many Thanks,Customer Service Team
5/5
TrustpilotAlways helpful
Rating only, no written review.
Hi Fiza,Thank you so much for your fabolous review!Your heartfelt comment means the world to us, and it's certainly made our day 😀A huge thanks for sharing your thoughts with us and we're very much looking forward to helping you again soon.Customer Service Team
5/5
TrustpilotQuality workmanship
Quality work, 2 plumbers (lego men) did job characters , shame what football ⚽️ team they support so far away when local teams on the doorstep
Hi Chris,Thank you so much for your 5-star review!We appreciate your kind words about the quality of our work, and we're over the moon that you're happy with the service provided by our plumbers.We understand your perspective on their football team preference, and we appreciate your feedback surrounding this too 🙂Many thanks again for sharing this with us and we look forward to helping you again soon.Customer Service Team
1/5
TrustpilotYour lawyers and staff had left me in…
Your lawyers and staff had left me in lurch and has been shambles with lease extension queries and share purchase issues and queries. Neither my file is provided by the lawyer nor the estate agents and yourselves with full details. Completely wasted my time. The queries and issues have been going on since 2010 and till today not resolved neither any apologies for wrong information and I am owed a refund for completely wrong information.
Hi NA,Thank you for taking the time to leave us a review and for sharing your feelings of dissatisfaction with us.We sincerely apologise if the service you’ve received from us hasn’t quite met your expectations and we apologise profusely for the disappointment this has caused.We understand your frustration with the delays and lack of clarity you've experienced regarding your lease extension and share purchase queries, and we're saddened to learn this has been ongoing for an extensive amount of time.If there’s anything we can do to help, please let us know, and we’ll be more than willing to assist and do our best for you.We have a fabulous team ready to help, and you’re more than welcome to email us at lqdirect@lqgroup.org.uk, ensuring ‘Trustpilot’ is used as your email subject.Many Thanks,Customer Service Team
5/5
TrustpilotShower
The service was quick the guys who came out was called Naz from the boiler service, as I thought the problem had something to do with the boiler, he was quick at recognizing the problem and was very knowledgeable and put me at ease on the situation as I have a younger daughter, although the problem wasn't anything to do with the boiler.I needed to wait for the actual problem to be sorted it was only a short amount of time, when the guy arrived ( didn't catch his name) he was very quick at knowing what the problem was and the job was done within 1hr of his arrival time, this was including going out and getting the part for the repair. The text updates are great too.
Hi Sophia,Thank you for your fantastic and thorough review! 😊We're delighted to hear that you were impressed with the prompt and expert service provided by our gas engineer. Ensuring efficiency and reliability is our top priority, and we are thrilled to have met your expectations.We understand that unexpected home repairs can be stressful, especially with a young daughter, and we are glad that the issue was resolved to your satisfaction. It's great to hear that our text updates were helpful in keeping you informed throughout the process too.Thank you once again, Sophia! Your feedback is truly valued.Customer Service Team
5/5
TrustpilotEXCELLENT service and great experience …
EXCELLENT service and great experience thanks
Hi S T,Thank you so much for rating us so highly! 😊We're thrilled to hear that you experienced excellent service and had a great experience. Your feedback means a lot to us, and it motivates us to continue providing the best possible service.It's our pleasure to help, and we're looking forward to assisting you again soon.Many Thanks,Customer Service Team
5/5
TrustpilotLondon & Quadrant was easy to talk too…
London & Quadrant was easy to talk too about the repair that need to be done got updates frequently about appointment
Hi Stephen,Thank you so much for sharing your experience with us.We truly appreciate your kind words and are thrilled to hear that you found our communication clear and helpful during the repair process. We always strive to keep our customers informed and updated at every stage, so it's fantastic to hear that this was your experience with us.A big thanks once again for your wonderful review, and we can't wait to assist you again in the future 😊Many Thanks,Customer Service Team
5/5
TrustpilotThe repairs are always good
Hi Duane,Thank you so much for your 5-star review! 😊It's great to hear you're happy with our repairs service. Our maintenance team work hard to deliver an amazing service so it's reassuring for us to hear this too.We're looking forward to helping you again so feel free to let us know if there's anything else we can do for you.Many ThanksCustomer Service Team
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London has the most, with 2,547 reviews rated 3.1 out of 5, followed by Sidcup with 1,708.
