LQ estate agents in London, Sidcup and Warwick

Hi Sandra,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Yasmin,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We will forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Curie, Thank you so much for taking the time to leave us a 5 star review!We're thrilled to hear about your excellent experience with our team member, Phoebe. Her dedication and kindness are indeed one of the key factors that set us apart. We appreciate your feedback regarding the efficient handling of your refund as well. Your satisfaction is a priority and we always aim to make every process as smooth and transparent as possible. Your recommendations means a great deal to us.Many Thanks Customer Service Team

Hi Christiana,Thank you so much for the 5 star review 😊 It's great to read you received an excellent service and this certainly makes us really happy. We would like to give that person some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff.Many Thanks Customer Service Team

Hi June,Thank you so much for your 5-star review! We’re over the moon to learn your recent experience went well and you’re happy with the service you received.It makes us so happy to hear such amazing feedback like yours, so thank you once again for taking time to share this with us too. In the meantime, we look forward to helping you again soon. Many Thanks Customer Service Team

Hi Emmanuelle,Thank you so much for your positive feedback.It certainly makes us really happy to be there for all our residents and always provide help and support. Many thanks again 😊 Customer Service Team

Hi Enrico,Thank you so much for your review 😊 It's great to read you received an excellent service and this certainly makes us really happy. It sounds like you received excellent service from a particular member of staff. We would like to give our member of staff some recognition therefore, if you know the name of the person, please email us their name at lqdirect@lqgroup.org.uk and also include 'Trustpilot' in the subject line. We have a dedicated team that can help forward this lovely review to the manager of the member of staff. Many Thanks Customer Service Team

Hi Deniz,Thank you so much for the 5 stars 😊 We really appreciate it and truly happy to read this. Many Thanks Customer Service Team

Hi Sharon, Thanks for sharing your review with us. We're sorry you feel we haven't listened to you or acted quick enough. We have a fantastic team here, and we're confident we can put things right if you contact us. You can email lqdirect@lqgroup.org.uk using 'Trustpilot' in your header, and we will do our best to turn things around. Many Thanks Customer Service Team

Hi Sharon,Thank you for leaving us a 5 star review! We're thrilled to hear that you had a great experience interacting with us. We strive to offer the best service and it's always encouraging to hear from happy customers like you.Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many Thanks Customer Service Team

Hi Anette,Thank you for your review and feedback. We're happy to hear you find our website helpful, but at the same time we're sorry for the boiler breakdowns. You can always contact us by email at lqdirect@lqgroup.org.uk adding 'Trustpilot' in the subject line and we have a dedicated team that can help you with all queries.Many Thanks Customer Service Team

Hi Darren, Thank you for going the extra mile and leaving us a 5 star review!We're thrilled to hear that you had a great experience interacting with our people! We strive to offer the best service and it's always encouraging to hear from happy customers like you. Feel free to reach out to us again if you need further assistance or have any other enquiries, we are always here to help. Many ThanksCustomer Service Team

Hi Akin,Thanks so much for your 5 star review. We're absolutely delighted to read your review comments and of your experience with our service at Kew Bridge Rise. We greatly appreciate your comments regarding Nicki. She is an asset to our team and her meticulous approach to providing detailed information and attentive assistance enhances the overall experience for every potential client that comes our way. We are looking forward to providing the same level of service throughout your next steps with us. Once again, thank you for taking the time to share your experience with us.Many Thanks Customer Service Team

Hi Roksan, Thanks for leaving a review and highlighting this with us. We're really sorry you've had to wait an extended time without any updates regarding when the work will be completed. We understand how frustrating this can be. We want to assist you with this but we have limited information via this platform, Could you please send us more details to lqdirect@lqgroup.org.uk with 'Trustpilot' as your subject header? One of the team will provide you with the most recent updates we have available. We look forward to hearing from you soon. Many Thanks Customer Service Team

Hi Sam,Thank you so much for your review and for sharing your thoughts and feelings with us.We strive to provide our residents with a positive living experience, and we're disappointed to hear that your expectations were not met. Rest assured, we value your feedback as it helps us to understand where potential improvements would be welcomed by our residents.If there's anything specific we can help you with, we'd love to hear from you and have the opportunity to discuss your concerns in more detail.To help us make it possible, we kindly invite you to email our dedicated team here at lqdirect@lqgroup.org.uk (with 'Trustpilot' as your email subject), and we'll be sure to assist wherever we can.Many Thanks,Customer Service Team

Hi Rashad, We sincerely appreciate you taking the time to share your experience, despite the frustrations you've recently faced. It's saddening to hear about the difficulties you've encountered while trying to sell your flat. Please accept our apologies for any inconvenience you feel we may have caused. This is not the kind of experience we aim to provide, and your feedback will help us address your concerns. We understand that you are already in contact with our homeownership team. It is our priority to assist you in successfully selling your property and, we strive to make the process as smooth as possible. We're hopeful for a positive resolution and a successful completion of your sale. In the meantime, if you require any further support or have any other concerns or queries, please don't hesitate to reach out to us. you can contact us by sending an email to lqdirect@lqgroup.org.uk. It would be helpful if you use 'Trustpilot' as your subject header. We're here to help and we mean it! Many Thanks Customer Service Team

Hi Philip,Thank you so much for your feedback and for rating L&Q with 5-stars too.We very much appreciate your review and we’re thrilled to hear everything went smoothly for you as well.Many thanks again Philip! We’re very much looking forward to assisting you with your next enquiry😊Customer Service Team

Hi Rachel,Thank you so much for your fabulous review! It sounds like your recent visit went perfectly for you, and we're chuffed to hear Dave delivered an amazing service too.We really do appreciate you sharing your recent experience with us and we’re looking forward to helping you again…hopefully sometime soon🙂Many ThanksCustomer Service Team

Hi Hina,Thank you so much for your amazing review! We're so pleased to hear about your positive experience, it's truly wonderful to know that you felt supported and cared for during your recent contact with us. We're incredibly proud of our staff and their commitment to providing exceptional service to our residents and we can't thank you enough for letting us know too.We're truly overwhelmed with your heartfelt comments, it certainly makes us proud to know we've delivered an amazing service and it's with great pleasure to help you too.Many thanks again Hina! 😊Customer Service Team

Hi Ruth,Thank you for sharing your experience with us and for the 4-star review!We understand the importance of scheduled appointments and we apologise for any surprise our arrival may have caused. Your feedback is valuable to us, and we'll make sure to address this issue to prevent it from happening again.We're thrilled to hear that you were pleased with the quality of our work and the speed of the fence installation. It's great to know that our maintenance team has done a fantastic job.We would like to investigate why communication with you may not have been fulfilled correctly and ensure it doesn't happen again in the future. Please can you email your details to us at lqdirect@lqgroup.org.uk, mentioning 'Trustpilot' in the subject line. Our team is here to help, and it’ll be our pleasure to do this for you 😊Many Thanks,Customer Service Team

Hi Rosetta,Thank you so much for sharing your recent experience with us!We're over the moon with your kind words and we're thrilled to hear about your positive experience. Your feedback certainly motivates us to continue providing excellent service, so a huge thanks once again for taking the time to let us know.We hope to be of help again soon 🙂Customer Service Team

Hi Faz, Thank you for sharing your positive feedback about the service you have received. It's great to hear that David is professional, polite, and an all-around pleasure to have in your home. We truly value your feedback, and if you've experienced any issues with other repairs or operatives, please don't hesitate to reach out with more specifics by emailing lqdirect@lqgroup.org.uk. Just use 'Trustpilot' as your subject header, and our fantastic team will be more than happy to assist you. Many Thanks Customer Service Team

Hi Eleni, Thank you for your review, we appreciate you raising this with us. We do care about all our residents and we're really sorry you feel this is not the case. Our Major works Investment Programme will make sure our homes are maintained to the Decent Homes Standard - a technical standard set by the government for social housing. Although, not every home will receive works, as this programme is prioritised based on several factors. These include our commitment to maintaining the Decent Homes Standard, where previous programmes of work have been deferred or carried over and where we’ve received referrals from our maintenance teams if more substantial works need to be carried out.We really want to help you and need more information from you to make this possible. Please email lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header. We can then let you know if you are due to have works carried out or arrange for any necessary repairs. We look forward to helping you soon. Many Thanks Customer Service Team

Hi CSmith, Thank you for taking the time to share your thoughts. We appreciate your review. We are saddened and concerned by your comments and would welcome the opportunity to look into this further. To make this possible, we would need a bit more information from you. Please reach out to our dedicated team at lqdirect@lqgroup.org.uk and use 'Trustpilot' as your subject header. We're keen to help turn things around and improve your experience with us. Many Thanks Customer Service Team