Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleShowed interest in a property for sale, with board outside only after we put a bid in we were told it was auction of which lovelle agency pocketed 5k through their auction front Patinsons. No way will I accept a change to auction again like this it is not the behaviour one expects. Very poor.
Having reviewed the response from lovelle director i can now confirm that the 5000 pound plus 1000 pound vat were real as shown on the invoice sent to me and copied to them by their pattinsons colleagues.
However if this is incorrect as they say send the money back to me.
Their brochure and listing mention nothing about auction neither does it inform of potential extra fees. Only in their contract received after our bid shows this .
The orginal bid was outbid by 500.00 i asked where did this bid come from the answer was from another site. Which I found spurious. Not enough transparency. When i stated that if by 12noon on day of close our bid was not accepted or outbid we would not bid again. Full stop . The mysterious counter bidder suddenly vanished. Again warning bells. Their auction process is not for me it rings to many warning bells. Not enough transparency.
Further to this the property transaction was lacking a document to make it a clean sale. So how can you sell a property which is not in a package ready to be sold if it was an oversight, why? This reeks of amatuerism if not bad practice.
Further to Lovelles response of using my email to Bayley dated at a very early stage, in the process and was pre the problems that were realised using this email as a form of defence is a very poor and now i realise typical form by Lovelles response to a credible complaint.
Royston · 5 January 2025 · Lovelle Gainsborough
Agent replied · 23 November 2024
Thank you for your feedback. I would like to clarify some details regarding our listing and the auction process.
Our listing for the property clearly states that it is being sold by secure sale through an online auction, with a starting bid of £40,000. The details specify that this is a transparent online auction, allowing potential buyers to make informed decisions. Additionally, our partner, Pattinsons, reaches out to interested parties to provide a legal pack and thoroughly explain the process, including the requirements before any commitment is made.
As for the fees, Pattinsons takes a non-refundable reservation fee, of which we do receive a portion, but it is not £5,000 as you mentioned. This fee structure is part of our collaboration with Pattinsons to offer sellers an effective sale method. We apologise if there was any misunderstanding, and we appreciate the chance to clarify.
We will be in touch today to discuss this further. Please feel free to reach out if you have additional questions, and we’d be happy to assist.
Update - We have attempted to contact you on a couple occasions now to discuss this further. However i am aware that the following email was sent by yourself to one of the staff members in branch:
Bayley
Thank you for showing us around the property at 15 High Street, you are probably aware by now that we were successful with the auction.
To that end and with a view to the future and further aquisitions in and around Gainsborough, would it be possible to have a meet for coffee to discuss a working relationship has we found your honesty refreshing.best times for us are Friday after 4.00pm or Saturdays anytime or any evening for a drink.
Best regards
Royston and James Matthews.
★★★★★ 5/5
Direct reviewsVery smooth and professional service, always kept me updated, if needed would use again. Highly recommended.
Paul · 20 December 2024 · Lovelle Gainsborough
★★★★★ 5/5
Direct reviewsVERY PROFESSIONAL, EXCELLENT COMMUNICATION AND EFFICIENT.
Clare · 20 December 2024 · Lovelle Gainsborough
★★★★★ 5/5
Direct reviewsVery good, very relaxed made us feel comfortable and answered all our questions.
Joe · 17 December 2024 · Lovelle North Hykeham
★★★★★ 5/5
Direct reviewsVery good, very relaxed made us feel comfortable considering it was our first house viewing.
Joe · 17 December 2024 · Lovelle North Hykeham
★★★★★ 5/5
Direct reviewsVery friendly staff, they were quick at replying and getting back with any answers and questions, very organised and regular check up were made to entire process and after to ensure we were okay. Hollie was brilliant, very helpful and efficient, Was showed around by Tom who was as equally as friendly and helpful. An amazing team and would definitely recommend others if they were considering renting or orbuying.
Shima · 11 December 2024 · Lovelle North Hykeham
★★★★★ 5/5
Direct reviewsThank you for the work and help given by Bailey and his team at Lovelles of Gainborough.
We would thoroughly recommend this estate agency.
Anna · 10 December 2024 · Lovelle Gainsborough
★★★★★ 5/5
Direct reviewsWe put our rental property with Georgia at the Gainsbrough Branch, within lest than 2 weeks a Tenant was found and has now moved in, we will be using Georgia for our next rental , she is very professional and knowledgeable. Thank you Georgia and Lovelle Gainsbrough.
Lorraine · 9 December 2024 · Lovelle Gainsborough
★★★★★ 5/5
Direct reviewsOutstanding service from Lovelle, we had most of our dealings with Mel, we found her to be very professional and warm, we was kept up to date ever week with the progress of our purchase. Thank you to all the staff for making this journey a very enjoyable one.
Lorraine · 9 December 2024 · Lovelle Gainsborough
★★★★★ 5/5
GoogleThe service from the team was top notch. Special mention to Elaine for going above and beyond to make sure the sale went through. Laura and I greatly appreciate the hard work you put in. They go the extra mile to get you sold.
Lewis · 8 December 2024 · Lovelle Humberston
Agent replied · 8 December 2024
Hi Lewis, Thank you so much for your wonderful review! We're thrilled to hear you were happy with our service. Elaine will be over the moon to know her efforts made such a difference, and the whole team truly appreciates your kind words. It was a pleasure working with you and Laura to get your sale over the line. Wishing you all the best in your new home! Sam, Suzanne, Jasmin and Elaine :)
★★★★★ 5/5
GoogleThe team at Lovelles were brilliant throughout my sale. Helpful, professional and always ready to answer any questions. Jasmin sorted everything out and was always there to get things done, life would’ve been more stressful without her steering the sale forward!
Tom · 8 December 2024 · Lovelle Humberston
Agent replied · 8 December 2024
Hi Tom, Thank you so much for your lovely review! We're thrilled to hear you had such a positive experience with our team. Jasmin will be delighted to know her efforts made the process smoother for you, she’s amazing at keeping things on track! Wishing you all the best in your new chapter! Sam, Suzanne, Jasmin and Elaine.
★★★★★ 5/5
GoogleThe ladies at Lovells have been helpful and done the best they can to help me through the purchase of my new home. They have provided the conduit between the solicitors and the seller. They are true to their word and honest.
John · 8 December 2024 · Lovelle Humberston
Agent replied · 8 December 2024
Thank you for your kind review! We're so pleased we could assist you with your home purchase and help keep everything moving smoothly. Wishing you all the best in your new home, do let us know if we can help in the future! 😊 …
★★★★★ 5/5
GoogleWe just received a fantastic selling experience with the Humberston Lovelle team. A very helpful, experienced and personable team of ladies who helped us to achieve a great outcome in a difficult market. Would highly recommend to others.
Deborah & Mark
Mark · 8 December 2024 · Lovelle Humberston
Agent replied · 19 December 2024
Thank you so much, Deborah & Mark, for your lovely review! We're so lovely to hear that you had such a positive experience. It was a pleasure assisting you, and we're delighted we could help achieve a great outcome. Your recommendation means the world to us, thank you! Wishing you all the best in the future. 😊 …
★★★★★ 5/5
GoogleFirst class service. Lewis and is team were excellent from start to finish. My house sold much quicker than I expected. The valuation was spot on. The team were very professional and helpful, always returning my calls promptly. Lewis went above and beyond, making sure I was happy with everything. Very positive experience.
Andrea · 7 December 2024 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Hi Andrea! We hope you’re well and all settled in your new home now. Thank you for taking the time to review our services. Team Lovelle
★★★★★ 1/5
GoogleMy landlord signed on with them to manage his properties and had nothing but poor service and harrassing calls, avoid like the plague Edit: in teply to the answer, you tired to arrange a visit on multiple occasions due to your own failures, i never signed anything or agreed to anything with you, prefering to keep my current arrangement of paying my rent to my landlord and not a 3rd party, despite being informed of this you have called on multiple occasions alleging that i owe you money, i have never been aggressive though the rude part is true it dosent mention the rudeness,arrogance and condescension of your staff member which is what caused the rudeness
Tom · 7 December 2024 · Lovelle Grimsby Lettings
Agent replied · 20 December 2024
Thank you for taking the time to leave us a review Tom. It think it is important that we clarify this situation so that the people reading this have a full understanding and can then make an informed judgement.
Your landlord asked us to manage your property in January of this year and following that instruction we wrote to you advising of this and asking that you pay the rent to us. We also requested a visit to your property so that we could check that it is of a good standard. This took many attempts to arrange and when the visit was successful, we wrote to you, advising you of our concerns. Since then we have contacted you on a number of occasions due to your rent not being paid. You have responded with a refusal to cooperate whilst also being rude and aggressive to staff members, stating that you do not have a contract with ourselves.
It would seem that in trying to resolve this situation with you, you have chosen to leave a negative review of the team and company rather than deal with the matter in hand.
We are always happy to work with our customers and our team are always polite and courteous and will be happy to accept your call to resolve the non-payment issue.
Kind regards, Sam
★★★★★ 5/5
GoogleI would strongly recommend Lovelle with a special mention to James and Chelsey. I received advice and support throughout the buying process and an excellent service due to the local knowledge, expertise and communication skills of James and Chelsey
James went above and beyond to help us delivery a very tough timescale from offer being accepted to completion including advice regarding the choice of a solicitor and negotiations with developer
This has been the best estate agent service I have ever received
Keep up the great work
Robert
Robert · 7 December 2024 · Lovelle Grimsby Lettings
★★★★★ 5/5
GoogleLovelle is providing a great service, whether on the letting management side or with purchase/sale transactions. For many years, they are looking after my investment portfolio. In particular, I like their responsiveness, professionalism and “customer first” approach. A great experience working with the Lovelle team.
Oliver · 7 December 2024 · Lovelle Grimsby Lettings
★★★★★ 5/5
GoogleHave sold all my houses with Lovelles, great communication, friendly, knowledgable and professional. Went above and beyond to keep me informed and keep matters moving when sometimes this process isn’t always as straightforward as we would like. Made the process simple and easy to follow and due to their attention to detail, all the little bits and bobs you probably don’t even think about are taken care of with ease and a friendly tone. Would recommend every time! Credit to the team there! ⭐️⭐️⭐️⭐️⭐️
Sinead · 7 December 2024 · Lovelle Grimsby Lettings
★★★★★ 5/5
GoogleFirst class service. Lewis and is team were excellent from start to finish. My house sold much quicker than I expected. The valuation was spot on. The team were very professional and helpful, always returning my calls promptly. Lewis went above and beyond, making sure I was happy with everything. Very positive experience.
Andrea · 6 December 2024 · Lovelle Grimsby Sales
Agent replied · 9 December 2024
Hi Andrea! We hope you’re well and all settled in your new home now. Thank you for taking the time to review our services. Team Lovelle
★★★★★ 5/5
GoogleLovelle is providing a great service, whether on the letting management side or with purchase/sale transactions. For many years, they are looking after my investment portfolio. In particular, I like their responsiveness, professionalism and “customer first” approach. A great experience working with the Lovelle team.
Oliver · 6 December 2024 · Lovelle Grimsby Sales
★★★★★ 5/5
GoogleSelling a house is hard at the best of times - the whole team at Lovelle couldn't have been more help
Serra · 6 December 2024 · Lovelle Skegness
Agent replied · 18 December 2024
Thank you for taking the time to leave us this lovely review!
★★★★★ 5/5
GoogleI found every member of the staff team that I dealt with, courteous, professional and helpful throughout the house buying process.
Gary · 6 December 2024 · Lovelle Skegness
Agent replied · 18 December 2024
Hi Gary, thanks for taking the time to leave us a review, we really appreciate hearing from our happy customers.
★★★★★ 5/5
GoogleAfter struggling to find the right house, the staff at Lovelle listed to what I needed in a property, they put me at ease and came up with a few ideas. And after two viewings and answering all my questions I brought a property through them. Molly and Chris were amazing making the process so easy. And with Sarah keeping me informed with how the chain was progressing. Totally amazing staff and if I ever need to move and buy another property I would use Lovelle market rasen 100 %
Brian · 4 December 2024 · Lovelle Market Rasen
★★★★★ 5/5
Direct reviewsPositive viewing of property, agent very engaging. Viewing arranged by telephone, confirmed by email and follow up call 20 mins prior to appointment .
Paul · 3 December 2024 · Lovelle Gainsborough
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
