5/5
GoogleSwift and professional; good communication.
Agent replied
Good morning David. Thank you for the nice review about our Bedford team of ladies. It really does mean a lot.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,949 reviews on Google only. Show every review
Google1/5
GoogleIncompetent would be the word I use to sum up; The whole process was unprofessional and disorganised. Basic training and implementation of processes may be beneficial - Staff lied on occasion and broke GDPR/data protection by accidentally emailing our private and confidential information to 3rd parties, without even so much as an apology. Manager made promises to reel us in but were not fulfilled by the time we were finally handed the keys. Threatened myself and our guarantor multiple times over something which was their own mistake, to the point almost of harassment. Beware when signing contract as they will leave it to the very last minute, rushing you to sign with multiple errors and hidden fees!
Agent replied
Dear Shane We are sorry to hear you had a bad experience. Customer service is important to us and this will be addressed.
5/5
GoogleNice people very helpful
Agent replied
Dear Lucian thank you so much for the positive review it is greatly appreciated. Kind regards Lenwell Property Services
5/5
GoogleI used Lenwell for the 3 years I was letting my property out in Dunstable. Michelle and the team were excellent throughout the entire time. As I live out of the area, they were always quick to get back to me and be in contact between me and the tenant. They helped enormously with end of year tax returns, as well as help if there were any dramas at the house. Work contractors were paid directly from the rent, easing any issues for me. In summary, they would be my first port of call if I was to rent a house out again.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job
1/5
GoogleI'm surprised they're still in business. I, too, have went through horrible, horrible experience with Lenwell. Got invested by cockroaches from the flat below. Next to impossible to communicate with them, as you get ignored by the management team. Upon moving out, I cleaned all the flat, much better than it was when I moved in. I got charged £160 because of a "cobweb", and "kitchen needing a wipe over". An absolute joke. Also, as mentioned in other posts, instead of emailing, I received phone calls. Then, upon saying that I'd like to paint over the scratched walls (which I did), got charged a further £70 Because I didn't paint all of the walls, only the ones I scratched? And then got told that I had agreed to paint over all of the living room walls, which I didn't. Save your money and time and stay away from this agency. So many people giving 1 star can't be wrong. I will open a bottle of bubbly the day they go bust.
Agent replied
"Thank you for sharing your experience and Lenwell is sorry it has not been entirely satisfactory. Lenwell works on behalf of the landlord and so require authority from the landlord to take any action. In the absence of the landlord's authority to deal with an issue, the tenant can raise the problem with the HSE The HSE will then place a binding order on the landlord to act. Regarding the deposit settlement, all deposits are protected with TDS. Accordingly any dispute over deposit settlements are dealt with through free arbitration directly between tenant and landlord with TDS. While all this information is spelt out in your tenancy agreement by law, please do contact us and we can talk you through the process should you wish to exercise your right to raise a dispute through TDS. We look forward to hearing from you."
5/5
GoogleGreat Service by the team that run the Npton Branch! Helped me Refurb my Flat and found me a tenant in record time as per usual! I have been with this Estate Agent for 10 years.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleLenwell is the best agency I have come across. They are friendly, helpful, and patience. I will recommend their agency to anyone who is looking for a home like I did to my brother. 100% to their good work. I am so happy to know this agency. Thank you Jo.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
3/5
GoogleRating only, no written review.
Agent replied
Thank you for the 3* rating. If you would like to discuss this rating with us, please contact us on info@lenwell.com
5/5
GoogleWe were very lucky to have met Tatjana at Lenwells Northampton, she did not stop until she found the right property for us, the service we received was great. Thank you for looking after us!
Agent replied
Thank you for taking the time to write a nice review after your experience with Tatjana. It really means a lot to hear we are doing a good job. Rest assured Tatjana will be praised for these fantastic comments.
3/5
GoogleNegative: Not quick replays Positive: No agency fees Understanding people
Agent replied
Dear David Thank you for your feedback both negative and positive it means a lot to hear from you . We will look at addressing the negative experience you had with Lenwell.
1/5
GoogleDon't touch with a barge pole. Not open for viewing on weekend so got me to get my husband to take time off work for a viewing (booked last thing Friday). Never sent the details. I called them today lunch time (Monday) as viewing at 5.45, only to be told the viewing is cancelled as they've let the place but they were only going to contact me til 2 hours before the appointment. All this on top of saying that both myself and husband needed to be in full time work. Lady on the phone was rude over me being self employed, said they'd phone me back twice and never did. Tried to claim that the landlord would have a problem with 2 dogs but when they finally called them after I demand they actually ask the landlord had no problems whats so ever.
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email the the details of your viewing to reviews@lenwell.com and I will ensure that this is investigated and we will be in contact with you asap.
1/5
GoogleI have requested a change in my tenancy agreement 1 month ago. Abigail Price was unable to process this however the requested payment was made 1,5 week ago and she is unavailable to take my calls and just ignoring my e-mails (however I request confirmation). Only time she took my call when I contacted via the new tenancy office. So I paid and get nothing done until now.
Agent replied
We are sorry to hear you are not happy. The management team are currently seeking your landlords authority to proceed with your application and we will be in contact again as soon as this is received. If authority to proceed is not granted by your landlord, Lenwell will naturally refund all application fees paid. We are however hopeful that your landlord will approve your application and we will then be authorised to proceed with your request. Kind regards Lenwell I am delighted to report that the application has been approved and the tenancy switch has therefore been completed. If there is anything else you need, please do not hesitate to contact me. Kind regards Andrew at Lenwell
1/5
GoogleRating only, no written review.
Agent replied
Dear Nancy We are sorry to see you have only rated Lenwell with a 1*. Please contact us on info@lenwell.com with your reasons why.
1/5
GoogleDiabolical, unhelpful and completely disorganised
Agent replied
Hi Suzi, Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
3/5
GoogleRating only, no written review.
Agent replied
Thank you for the 3* rating. If you would like to discuss this rating with us, please contact us on info@lenwell.com
2/5
Googlerude unprofessional ....refused to do anything about damp conditions told to clean
Agent replied
Hi Natalie, Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
5/5
GoogleI give 5 starts because of Michelle. She was so helpful from day one. We were not even potential customers, we asked some question regarding our previous tenancy and asked for help. She helped. That is why we decided to go back to find a new property through her. On the same day she fit us in for a viewing. We travelled from London and she was very efficient to sort us out on the same day. The whole procedure was quick, straigtforward, we were informed about everything in advance. Amazing! Very professional and dedicated!
Agent replied
Thank you for your fantastic feedback Judit, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto Michelle.
5/5
GoogleI have been dealing with the Bedford branch for almost two years & have to say that the service has been exceptional. The rental market can be difficult to understand but Ruth & Kate have been able to provide outstanding support & guidance. Top marks for the Bedford team!
Agent replied
Thank you for your positive review, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your kind words are passed on to the team.
1/5
GoogleRating only, no written review.
1/5
GoogleCompletely untrustworthy. Really bad experience.
Agent replied
Thank you for your feedback. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind regards Lenwell
3/5
GoogleRating only, no written review.
Agent replied
Thank you for the 3* rating. If you would like to discuss this rating with us, please contact us on info@lenwell.com
5/5
GoogleI give 5 starts because of Michelle. She was so helpful from day one. We were not even potential customers, we asked some question regarding our previous tenancy and asked for help. She helped. That is why we decided to go back to find a new property through her. On the same day she fit us in for a viewing. We travelled from London and she was very efficient to sort us out on the same day. The whole procedure was quick, straigtforward, we were informed about everything in advance. Amazing! Very professional and dedicated!
Agent replied
Thank you for your fantastic feedback Judit, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto Michelle.
1/5
GoogleAntonio, the rudest estate agent I've ever met, was meant to show us around a house we're interested in buying. He was so unhelpful and abrupt we felt like we wanted to leave the second we walked into the house. No introduction, no professionalism. We asked simple questions like how long was the house on the market and he has no idea. He was rude and unhelpful and seemed like he just wanted us gone when we made extra effort to meet him sooner that planned a week ahead to help him out. What was worse is when we called to raise the way we were treated with his manager, she actually defended his actions. Never again will we use this agency and unless you want to be treated like scum I suggest you avoid them.
Agent replied
Thank you for your feedback Kristina, we are sorry to hear you feel your experience was negative. Antonio did show you around the property as per your request. We have addressed your concerns with the members of staff concerned. Both feel they responded to your queries as best they could under the circumstances. They are aware that you were not satisfied and will strive to provide a positive customer experience moving forward. If you would like to discuss this further, then please do not hesitate to email me at robw@lenwell.com Kind regards Rob Wellstead Managing Director
1/5
GoogleTheir service is aweful, complete zero, The worst agent I have ever dealt with. Please Beware, avoid them !!!
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
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