Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 97 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentGreat service, would definitely recommend
Lenwell have been managing our property while we are living abroad. They keep us uptl to date with things and the rent arrives on time every month. When there is a probelm they contact us immediately and deal with it accordingly.
Thank you Ian for your kind words!
5/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentRuth Carter and Hannah Frost
I'd just like to say how amazing these two were. When it came to a massive hurdle Ruth must have worked in overdrive to sort is out and that she did, outstanding and we are very grateful. Polite, professional and efficient. Couldn't have asked for more. I also mention Hannah as when Ruth wasn't available (no doubt doing an equally great job for someone else) Hannah was always there to answer any queries and also made it to our viewing on late notice. All in all fantastic job by the ladies and we couldn't have asked for more. GOOD WORK!
Wow!! I'm delighted Ruth and Hannah were able to assist and I'm really pleased you have been happy with the service provided. Everyone at LENWELL continue to try and deliver the best service we can and your review recognises this effort. Thanks for taking time to feedback! Kind regards, Rob Wellstead Managing Director
5/5
The Trusted AgentHelpful, precise, available!
Rating only, no written review.
3/5
The Trusted AgentCould do better
Northampton Branch when you can access staff does very well, phone issues and short staffed. That is down to Head Office which is archaic, due to the owner. Depends, when new tenants money is paid, when you as a landlord get paid, can be over a week.s delay. Would have given a higher rating to the Branch and a lower one to HO
I'm sorry to hear that you are not happy with our Head Office and in particular our payment process. We make payments without fail every Thursday for money we've received up to and including Wednesday. I've taken your comments on board and whilst we don't have plans to make changes to our payment processing at this stage we will keep your comments in mind, we are always trying to improve the service we provide! Best wishes, Rob Wellstead Managing Director.
5/5
The Trusted AgentLenwells Northampton Great -Especially Simon
Me and partner have been renting since August through Lenwells Northampton Simon especially is so polite, hard working, and always respond to my enquiries. Highly recommended
Thank you KC for your kind words. We really appreciate your feedback and I'm delighted you've been pleased with the service we have provided. Best wishes, Rob Wellstead Managing Director.
5/5
The Trusted AgentExcellent support and advice
As a multi-landlord I value the prompt and thoughtful letting service from the Negotiators managed by Richard in the Luton Office. The Property Management team based at Luton are also excellent. I really could praise them all but I particularly deal with Kellie, Julia and Lisa. They are pro-active and I value their advice and opinions especially when there are problems. When we have had problems either with a property maintenance issue or on a few occasions with a tenant, the staff have been a great help to me. Customer service is very well managed by Andrew who is also up to date with all the many and changing regulations which beset the private landlord. Ted C
Thank you Ted for the kind words. It continues to be an absolute pleasure to work for you. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead
4/5
The Trusted AgentAgent Simon is awesome, responsive, personnal and makes difference to Lenwell
Been with Lenwell some 7 years as an overseas landlord. We have been disappointed with how some of the managing of routine matters have been dealt with over the years and by particular individuals who either do not seem to care too much about their role/job or do not understand property management functions as you work on behalf of the landlord. Then came Adam a few years ago who was a go getter and resolved all issues immediately and gave good sound advise, very helpful. Now we have Simon who is a very responsive and practical "just do it" kind of person. Had to opportunity to meet in person and he is an asset to Lenwell, please make sure you hold on to this staff. Lenwell should adopt multi tasking personal advisors instead of having these multiple positions of which some staff appear not to be familiar with their, landlords, their positions and duties what it takes to work with a landlord, in the simplest ways.. That said I am okay with the service received, As a property manager and business owner myself who worked at a top level in the social housing industry, I very much identify gaps and easily see where there is room for improvement with customer interface, very, small details that will make a difference. Thanks to you all, in a big way to you Simon.
Thank you for the kind words, I've taken on board your comments concerning how we centralise some of the admin functions of the management process. We aim to be a truly local agent and our clients can always deal with their local branch as a single point of contact. I'm delighted that you are pleased with the service Simon has provided, we also think he's great! Best wishes, Rob Wellstead
5/5
The Trusted AgentThank you
Thank you very much for good job, Special thanks to Malik Miah for his proffesional service and help, Hope to be with Lenwell for all my staying in the UK.
Thank you Lilia for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Malik in particular will be very happy to hear that you were so pleased with his service. Best wishes, Rob Wellstead
5/5
The Trusted AgentProfessional, Knowledgeable and Friendly
From my very first contact with Lenwell, Bedford I knew I was dealing with a dedicated team of professionals with an unrivalled knowledge of the local lettings market. I had previously contacted a number of local agents and was disappointed with the service given. Rather than listen to my needs they were more interested in selling whatever they had on the market. Lenwell understood exactly what I was looking for and worked with me to secure the right properties for my buy to let portfolio. Within days of purchasing the properties Lenwell had interviewed a number of prospective tenants before advising me on the most suitable. I could not have wished for better service and I am now working with Lenwell to expand my BTL portfolio in Bedford.
Thank you Bryan, I know the entire team in Bedford worked hard to help you buy the right properties and we are all delighted it worked out so well. Best wishes, Rob Wellstead
5/5
The Trusted AgentExcellent Service
I would like to thank the Lenwell team for their excellent service and the professional manner in which they deal with my property. The whole team are extremely polite and patient, and deal with matters efficiently and effectively. Thank you Kate, Ruth, Gemma, Hannah, Abigail (and sorry to anyone I've missed!) for preparing the bungalow for the new tenants.
Thank you Jonathan for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead
5/5
The Trusted AgentBest in Bedfordshire.
I rented a property from lenwell and from start to finish they were brilliant. The staff are all very professional and very helpful throughout the process. The property was very clean and all maintenance issues were fixed quickly. I have rented from other agents before and would only use lenwell in the future.
Thank you Stephen for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead
5/5
The Trusted AgentReliable,trustworthy,effecient .and recommendable to all Landlords/Landladies
LENWELL has provided an efficient satisfactory service fulfilling my wishes as a landlady for more than a decade The staff in Lenwell whether in Dunstable or Luton are genuinely committed in finding appropriate tenants as well as managing the property to the best of their ability.It's a relief to know that your agent cares for your property as much as you do. I would like to thank Mr.Kieron Ayres ,the manager of Lenwell Propery Services,and his staff for their high standard of professional conduct .I wish all Lenwell's staff in Luton and Dunstable the best and appreciate their efforts for keeping us landlords/landladies satisfied. Nassy
Thank you Nassy for the kind words. Its been a pleasure to work for you for so long (has it really been 10 years!). We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kieron in particular will be very happy to hear that you were so pleased with his service. Best wishes, Rob Wellstead
5/5
The Trusted AgentVery good letting agent
My principal contact at Lenwell Property Services is Kate Boittier who I have known and worked with since the takeover of Walton Properties. I have full confidence that she is looking after my best interests. She is also a very friendly and easy person to talk to. John Edwards
Thank you John for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead
5/5
The Trusted AgentDesperately seeking a flat
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property; he also built up a great rapport with my 2 girls and I. It was a first class service.
Thank you Samantha for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kieron in particular will be very happy to hear that you were so pleased with his service. Best wishes, Rob Wellstead
5/5
The Trusted AgentFriendly responsive efficient service
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants and most years our occupancy rate is close to 100%, with negligible void periods between tenants. This takes hard work and enthusiasm from the team. Their management team carry out regular inspection visits/reports during a tenancy and provide a full report when a tenant vacates, arranging whatever is required to ready the property for the next tenant. They are proactive in notifying of changes in legislation and actions required to become compliant, they arrange on our behalf any repairs necessary, coordinating access between contractor and tenant. We find the layout of the regular monthly statements simple and easy to decipher. It would be unrealistic to say that over the years we’ve only had good experiences, but the test of any relationship is how unhappiness is dealt with and this I believe is one of their strengths: if things go wrong, Andrew Schroder is always available to provide a solution or dispense solid advice on dealing with tenant issues.
Thank you Serena for the kind words. It's been a pleasure to work for you for so long (I can't believe it's been 10 years!!). We do try and I know that everyone at Lenwell really appreciate such positive feedback. Best wishes, Rob Wellstead
5/5
The Trusted AgentLovely customer service
This is the first time I've rented a property and being new to the area I didn't no what to expect kellie helped me find a property and was helpful throughout the process id recommend Lenwell to anyone looking to rent
Thank you Cindy for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kellie in particular will be very happy to hear that you were so pleased with the service. Best wishes, Rob Wellstead
5/5
The Trusted AgentCustomer service
A very professional and helpful office who go out of there way to be of service. The office manager Janet is always on hand to advised and help in any issues that arise. Tony Noone
Hi Tony, thank you for your comments, Lenwell will continue giving you the best service possible. Kind regards
5/5
The Trusted AgentHelpful and friendly.
Me and my boyfriend was really nervous about renting a property as we have never done it before, so we went into Lenwell to ask about the process and the fees etc. Abbey sat down with us and went through everything! She told us exsactly what would be required to pass the references and broke down all the costs so we knew exsactly what we needed to pay. She found us a property 4 days later and we are very happy in our new flat. Thank you.
You're welcome Jenna. We are delighted you are settled in and wish you all the best with your new property. Kind regards
5/5
The Trusted AgentFIRST CLASS SERVICE
Abbey Hartwig was the only agent in my area who did any real work, finding multiple properties for me, (as opposed to me contacting estate agents regarding properties that I had found on their books). This was unique! She replied to every phone call, and responded to every email; again, unique. In particular, Abbey went above and beyond liaising with a housing association and a government body regarding a help-to-buy-scheme, having success with the housing association. It felt very much like a personal service, in what otherwise appears to be an impersonal digital industry. It was a pleasure. I cannot commend her or thank her enough!
Thank you David, we are always looking to improve and your comments are very welcome.
5/5
The Trusted AgentProfessional friendly property management
I have been a landlord with Lenwell (and their previous incarnation Oakhill) for almost 10 years now. Friendly staff and a great local knowledge, means my properties are well looked after and never empty for long.
Thank you Peter, we look forward to being of service to you for many years to come. Kind regards
5/5
The Trusted AgentHave always received excellent service from this agent
Rating only, no written review.
3/5
The Trusted AgentDifficulty with customer service and property maintenance
I am having difficulty using Lenwells on line service and have tried to several times to get help with this. In fact I am still waiting for a reply to an e-mail that I sent last week (or even the week before) following up a previous e-mail requesting help that was sent on September 24th (five weeks ago) Because Lenwells maintenance section is centralised in Luton, my properties in Northampton get very poor service .
Thank you for your input Dennis and sorry for the oversight. The technical issues were resolved today and trust you will find our on-line service invaluable. Kind regards
5/5
The Trusted AgentExcellent, reliable, prompt service has always been provided to us since the past few years.
We feel at ease to realize that our property is in good hands of Lenwell property . They pick up reliable tenants for us and it makes us free of any stress or worry. We re very pleased to .note that our property inspection is carried out periodically and monitored by lenwell. Briefly, wee are very pleased with Lenwell service and can recommend to anyone planning to take their professional property management service.
Thank you Akramuddin, we really appreciate your feedback.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
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