5/5
The Trusted AgentKellie Hamilton
Kellie was very polite and friendly, she was more than willing to help and very professional. Thank you kellie for all your support. Mr and Mrs Bright
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on The Trusted Agent
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on The Trusted Agent
Showing 97 reviews on The Trusted Agent only. Show every review
The Trusted Agent1/5
The Trusted Agentconstant blunders and omissions
We originally contracted Lenwell property management services because we were resident abroad and though it would make life easier. Originally the service was excellent ,we were very happy with it and their staff. However as time progressed and staff left (and I presume a new computer programme introduced) we had nothing but error after error with statements that were unintelligible. ..and wrong. . When questioned, the responses were at best condescending , otherwise rude. We have cancelled our contract with them and manage the properties ourselves. Not only are we saving in excess of £7000 a year before VAT, and expenses, but also saving time. I no longer have to waste time trying to decipher their obscure accounts and chase up things not done . Also works we habe done ..by the same contractors they use cost us half the price..they obviously load in a significant commission. ..Finally I had tenants contact me and specifically ask if they could deal with me direct and not through Lenwell as they had been upset by them. I am so sorry it worked out badly as their original staff were charming and efficient..a pleasure to deal with. I suspect much of their problems are due to the current office manager's lack of skill in dealing with problems or working outside "systems". Poor management then reflects on staff. I really could not recomend their services at the moment and would suggest to client landlords to monitor all their charges for contractors...especially cost of Gas safety certificates 100%Mark up...
Agent replied · 27 July 2016
Dear Anne We have discussed your queries at length previously so regrettably will be going old ground, however we would like to confirm the following specific points you raise: 1. There have been no staff changes relevant to the management of your properties since you first came to Lenwell; the same people that dealt with your account then are still here with us today. 2. There have been no changes to the management software we use since 2004. Its accounting side is accredited by both the Institute of Chartered Accountants in England and Wales (ICAEW) and the National Approved Lettings Scheme (NALS). We can neither rewrite or overwrite it. 3. Our charges for arranging and carrying out a gas safety check for a landlord are standard across the Lenwell branches and openly advertised. We welcome landlords wishing to use their own contractor and arranging the work themselves, although most landlords are happy to leave that to us. We have explained the apparent errors in your statements, how the double entry system works that put them right, and also that we are unable to ‘alter’ a statement once produced but will happily provide a balancing statement. However we cannot, nor will not, try to work ‘outside’ of HMRC’s system for accounting for non-resident landlords. For example, the record of rental income received by the letting agent or paid by the tenant should show the date and amount of each receipt or payment; the same for expenses; we cannot simply ‘remove’ them or change dates to suit. We are sorry that you still remain dissatisfied with the service we provide and the systems we, like other agents, have to utilise to comply with the tax regulations. However, we would be delighted to assist you again in the future and look forward to hearing from you should that ever be the case. We wish you all the best for the future.
5/5
The Trusted AgentFast and effective
Kellie Hamilton made renting a property easy and stress free she helped with everything fast and efficiently and answered all my emails and questions quickly. A pleasant experience thank you
5/5
The Trusted AgentExtremely helpful
During a stressful time finding a property I found Sarah to be very helpful, supportive and patient. All staff at Lenwells I spoke with were all polite on the whole
Agent replied · 17 November 2016
Dear Sadie, I'm glad to hear that we were able to help you
5/5
The Trusted Agentabsolutely fantastic service from the agent
Sarah made me feel at ease with the whole process and supported me with me application. All credit to her, she was a total professional
4/5
The Trusted AgentGood Quality Service
Good service received from Sarah Carroll.
5/5
The Trusted AgentSuper Luton Agent
Sarah was extremely helpful to my clients situation & provided information pertinent to the needs required.Although the initial property was not secured for my client I am in no doubt Sarah will provide information & help my client should other suitable premises become available.
5/5
The Trusted Agentlenwell letting
A VERY STRESSFUL TIME BUT MADE LESS SO WITH THE GUIDANCE OF RICHARD , ABBI .FOUND THEM TO BE PROFESSIONAL FRIENDLY VERY HELPFUL AND WITH THEIR GUIDANCE FOUND THE PROPERTY I WAS LOOKING FOR. WOULD HIGHLY RECOMMEND THEM. KIND REGARDS MARK KETTLE
5/5
The Trusted AgentI would not change anything about the service I got with Lenwell. Absolutely happy with everything. Thank you very much again.
5/5
The Trusted AgentTenancy review- Kellie Hamilton.
Kellie Hamilton is awesome and very professional from the beginning to when the tenancy was agreed. She has been very supported treating all our queries professionally. I will surely recommend Lenwell to my friends and family by her outstanding performance. Rhoda lge.
5/5
The Trusted AgentI am really grateful to Carley Fisher and Abigail Price
Abigail Price and Carley Fisher were really nice and really helpful when i was renting lenwell property and they provided me with everything i needed. They were very professional. I am really grateful to them and i think they are really good at their work. kind regards Daniel Minchev
5/5
The Trusted Agentfantastic service from people who care
I came in looking for a property to rent and straight away Kate and the team were helpful and friendly. They found me a place really quickly, knew exactly what I'd like and they moved heaven and earth to make sure I could move in that weekend! Really happy with the service - thanks especially to Kate and Hannah.
1/5
The Trusted AgentBad Customer Service
Rating only, no written review.
5/5
The Trusted AgentSmooth and painless
I've been dealing with Lenwell for approx 10 years as a landlord. They have never failed to delivery on new tenants or advice regarding rental rates. I've now decided to sell my property and the service once again has been 1st class.
Agent replied · 25 May 2016
Thank you Nigel, we really appreciate your comments! Best wishes, Rob Wellstead Managing Director
5/5
The Trusted AgentVery helpful
Have just rented a property with kellie. She was very very helpful in what was to start with not very straightforward but got there in the end. Am now very happy in my new home. In fact everyone in the Dunstable office were very helpful and friendly
Agent replied · 25 May 2016
Thank you Sandra we really appreciate your comments and Kellie will be particularly delighted! I'm sorry your move was not straightforward and hope you'll enjoy your tenancy with Lenwell. Best wishes, Rob Wellstead Managing Director
5/5
The Trusted Agentgood job
Ray Comer done a great job helping me to get a refund . Well done and many thanks .
5/5
The Trusted AgentOutstanding service
Outstanding service from the team at Lenwell Dunstable, especially Kellie Hamilton. She worked so hard in helping me secure my tenancy. Always kept in contact with me and was very understanding. Thank you so much for believing in me that I would make a good tenant. Thanks to your help my children and I are loving our new home.
5/5
The Trusted AgentExcellent service
Malik and Richard were very helpful, friendly, easily approachable and gave lots of advice. Nothing was too much trouble for them. A very big thank you to you both.
5/5
The Trusted AgentGreat service, professional approach, and easy to work with.
Lenwell provide a great service. They are professional in approach and very easy to work with. There are so many bad agents out there, but in comparison, Lenwell are a different level. My key points of contact (Richard and Andrew) are clearly good at their jobs, polite, and robust in their approach. As a landlord, this is key. My tenants have said theat their experience is the same. They feel safe and secure in having Lenwell maintain the properties. Moving my portfolio to Lenwell is the best thing I've done, and long overdue.
5/5
The Trusted AgentExcellent service ,very helpful
Lenwell have excellent customer service,very helpful and friendly.they provided lots of advice and were very quick at replying to any queries I may have had ,Carley,Richard and Malik were exceptionally helpful .The whole process has been a pleasurable and quick experience .would definitely recommend lenwell to family and friends
4/5
The Trusted AgentEnergetic , enthusiastic, proactive ,professional agency
We have been dealing with Lenwell for 23 years and have found them to be professional, energetic proactive agency and would have no hesitation in recommending them to both Landlords or Tenants
5/5
The Trusted AgentProfessional friendly staff make moving home easy.
Had to move home in quite short order recently after a split from my wife. The staff i dealt with at the agency were very polite, courteous, professional and most importantly during this time, patient. they were able to hook me up very quickly with a beautiful one bedroom flat for a very reasonable price. a fast, friendly and easy experience all round and ,should i have to move again in the near future, i will be knocking on their door once again.
5/5
The Trusted AgentLENWELL, LUTON.
I was very happy with the service I received from Lenwell, and Sarah in particular. Sarah was great in helping me find a property to rent and stayed in regular contact to ensure the process ran smoothly. If I had any queries or worries she was happy to help and went out of her way to help us. I would definitely recommend Lenwell.
5/5
The Trusted AgentSuperb Sarah
Thank you Lenwell, specially Sarah to help me move into my dream flat. Your help & support is greatly appreciated. Highly recommended team @ Lenwell
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent.
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