Trusted Agent profile
★★★★★
770 reviews across 8 offices and 3 platforms
Leaf Living has eight offices, in Stonehouse, Fleet, Crowborough, Barnham, Braintree, Hedge End, Aylesbury and Crowthorne. Together they have 770 reviews on three platforms, rated 3.1 out of 5 overall.
110
Reviews on Google
All 8 offices
5
Reviews on Facebook
Business-wide
655
Reviews on Trustpilot
All 8 offices
Leaf Living's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleSadly it's not what i expected
Hi Enrick, please can you provide more information? We are constantly looking to improve and would value your feedback. Please email feedback@bupa.com with your contact details and we will be back in touch.
5/5
Googlerecently visited this home, it looks lovely. garden is spacious, staff is friendly and overall, its a lovely care home.
Hi , thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We’ll share your comments with our Freelands Croft Care Home manager.
5/5
TrustpilotGreat after sales service and excellent…
Great after sales service and excellent build quality. We moved in our new house in December 2023 and Joel was on hand to provide support and to check everything was OK. As with any new house there are a few snagging issues. The site manager Ian was on hand immediately to organise the various trades to fix a plumbing issue and nothing was too much trouble. All items on our snagging list were dealt with promptly and by polite, friendly tradespeople. We are new to the area and were delighted to be dealing with such lovely people
5/5
TrustpilotBoorley Park
From start to finish everyone involved with our house purchase has been excellent. We moved into our new home in December 2023 and the customer care and service from Joel was outstanding from the very start. Nothing was too much trouble, we were kept informed every step of the way during the build of our home to the day the keys were ours, with clear communication and support from Joel. There were a couple hiccups outside of Lindens control that caused delays, but we were promised a move in date and Joel with the site team miracously made it happen (I still dont how they managed it, absolutely incredible!) We have had nothing but ongoing support from the site team since moving in. I would reccomend the Boorley Park Linden and Site teams to anyone, they have been fabulous.
4/5
TrustpilotPembroke Park
Pembroke Park, AlderburyMoved in in August 2023Pre move help and advice from the sales rep Becky was excellent. The site manager, Will, was always helpful over any little glitches. The house has been generally of good standard with only a few minor snags which were quickly dealt with. Our only issue was with identifying the completion date and a rather inflexible attitude with this, but eventually sorted out. Customer services have been quick to respond after the workmen all left and we had unsolicited visits from the team to check all was ok. I understand that everyone’s experience may be different but ours has been very positive and we are very happy with our new home.
4/5
TrustpilotWe moved into our home back in December…
We moved into our home back in December 23. Both the sales and the site team were really helpful at all times in resolving inevitable issues with a new home, although to be fair they were small in number. We love the house and the development and have no regrets whatsoever.
5/5
TrustpilotBoorley Park - would definitely recommend
Can’t fault linden at all. From Joel in the sales office through to Ian the site manager. We had a very smooth moving process, and all our snags were handled very quickly, quicker than we ever imagined would happen! Ian even knocked our door every Friday for weeks to check we were all ok and whether we neededanything. Would definitely recommend.
1/5
FacebookToo many things to deal with, but let's just begin here: Why are we the ONLY house in this neighborhood that has been handed a turf that is infested with mushrooms?
2/5
TrustpilotDeeply regret our house purchase
Deeply regret our house purchase. Everything is substandard; we can understand wear and tear (albeit too soon for wear and tear issues!), but if it's a design fault then it's something we'll have to live with.For example, the downstairs toilet needs unclogging periodically because the underground pipes are kinked!They are finally resurfacing the roads. But, instead of doing it in sections, they decided it's a good idea to block access for 2 days (in a row) that coincides with bin collection days.
5/5
TrustpilotHarrington Park Exeter 5*
Moved into Harrington Park around 18 months ago. Patrick Williamson was always attentive and happy to help. Made the whole settling in period seemless by going the extra yard to get jobs done quickly. Would recommend.
1/5
TrustpilotAwful new build homes
Awful new build homes, please don’t buy off these. So many problems after being bought. Problem after problem.
1/5
TrustpilotHow on earth do these cowboy s linden…
How on earth do these cowboy s linden homes get away with building utter rubbish 🤬they need to be fined massively and not allowed to continue to build homes anymore!
5/5
GoogleThis is one of the best services I have experienced in a while. The staff, Sally, went above and beyond to ensure that I got what I wanted and even when things were a bit unclear, she saw that I was comfortable and made the process seamless. I am looking forward to having a great time at the property as I have felt welcomed from the get go. An excellent service.
1/5
GoogleBiased decision making in recruiting process. No real reason given that relates to the posted vacancies. It's good to behave good and treat residents with respect and personalized care, true. Similarly, it's equally good from management side to treat staff and future or past employees with respect and consideration, so in their term afterwards happy employees can make a place happy too; instead of having biases, unfair decisions or dismiss them because of the management upper employees being in "control and power" to "decide". 0 stars for this... Good day
Hi, thank you for taking the time to leave a review. We can’t discuss specific cases or personal details here, so please could you provided us with more information about your experience so we can investigate your comments further. Please email feedback@bupa.com with your contact details and we will be back in touch.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent housing at reasonable prices
5/5
GoogleBeautiful houses , and great development
5/5
TrustpilotFerriby Fields - Scartho Top
Exceptional customer service / care from Stuart Marshall & Sam Lumb I cant rate these chaps enough, we bought our new build from Linden & it felt like buying from a friend rather than a company, I would highly recommend using either sales rep, excellent knowledge, friendly & funny any issues are done prompt & a high level of customer service even when not needed is always given. 5*+
5/5
GoogleRating only, no written review.
1/5
TrustpilotIf we could leave a 0* review then we…
If we could leave a 0* review then we would have done!The customer service is just absolutely appalling. We have been going back and fourth over snags that we reported with the site manager at the time, which we have evidence of, yet because the site manager didn't complete the necessary paperwork at their end correctly they have no records of some of our snags and now are refusing to fix them. They also won't provide any evidence to support their stance either!It seems very much like a large amount of snags were not reported to improve their statistics.I know a very small handful of people on our estate (over 100 homes) that have had a good experience. The rest are going through the same if not worse!
1/5
Trustpilotirresponsible
I give one star, because I can't give zero, I booked the plot in August 2023, they said the house would be ready in mid-February, at the beginning of February the seller said she could give notice to my landlord that we would move in at the end of March , I gave notice informing that it would stay until the middle of April, at the end of March they warned that it would not be ready on that date, I asked my Landlord for an extension until the middle of May, but I was informed again that the house would only be ready at the end of May, now I have nowhere to stay, because my Landlord cannot extend it again. And I am simply being ignored in my problem. If you want to avoid hassles, look for another construction company.
1/5
TrustpilotI have sent my unsiscribe notice 10…
I have sent my unsiscribe notice 10 times but they just ignore it it’s the worst company ever
5/5
GoogleRating only, no written review.
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Stonehouse has the most, with 497 reviews rated 2.6 out of 5, followed by Fleet with 190.
The eight Leaf Living offices, by town:
