Leaf Living reviews

★★★★★ 1/5

Trustpilot

I have been a member of Bupa for…

I have been a member of Bupa for approximately 10 years and 3 weeks ago I tried to use it for the first time. My initial interaction with Bupa was okay and I got the referral details needed. They gave me the details of a hospital close by, who I called they did not want to speak to me at all, and told me to email, I have emailed 3 times and called but I still do not have an appointment, I then called Bupa to complain about the whole situation and try to get them to help and perhaps give the hospital a push but to date they have. Not helped at all either, they have not called me, apologised or tried to help in anyway. Every time I speak with someone they say “what can I do to fix this for you” I just want to book a hospital appointment! I will be cancelling my Bupa membership as I am appalled with the customer service from both Bupa and Vista hospitals.

Kerry · 23 September 2026

★★★★★ 5/5

Google

My dad was a resident at Freelands Croft for 3 years until he passed away in Sept 2025. I cannot praise the staff highly enough for their care and dedication to their residents. In fact my mum is also now residing at Freelands Croft and it’s so re-assuring to know that both my parents are/were in a safe environment with people around them that really care. The care home is kept very well cleaned, along with the residents clothing and bedding. Each resident has a good sized room with their own bathroom/toilet facility. There are also nice bright lounge areas for residents to relax in. The management team are accessible at all times to discuss matters with and regular monthly meetings are held which you are able to attend and partake in. The gardens are secure and kept neat and tidy and residents have access to these areas. The events team have a full timetable of things to do each day which residents can choose to join in with. Visits by singers, petting animals are very regular and are very popular. There is a hairdressing salon within the care home with a weekly visit from a hairdresser and also a cinema room. I understand how difficult a decision it is to find somewhere for you to put a parent/family member into care and I cannot recommend Freelands Croft highly enough.

TzuTzu · 16 October 2025

★★★★★ 5/5

Trustpilot

Fast, professional and reassuring.

I have had to use BUPA on a number of occasions. When I have phoned the helpline you get through straight away and I have always got through to a real person. They have always been polite, helpful and knowledgeable. Assessments and treatment is always quick after this. All the staff, administrative and clinical have always shown the ability to listen and now days it is really hard in life to get people to listen. I can't say enough in praise of BUPA.

Shirley · 24 September 2026

★★★★★ 4/5

Trustpilot

Initial process was fine and…

Initial process was fine and information supplied quickly, however, after that, making appointments & availability of Specialist has been challenging, 2 weeks and still unable to get appointment at designated hospital.

Mark · 24 September 2026

★★★★★ 5/5

Trustpilot

I have been with BUPA for more than…

I have been with BUPA for more than half a century ! Two weeks ago I received the most lovely bouquet from “Fiona” who had taken my call and so knew I was going through a particularly hard time. It made my day and cheered me up no end. As I cannot thank Fiona personally I hope she is shown this message. You are superb at your job and sorted my complex claim with minimum fuss.. 🙏🙏🙏🙏🙏🙏

Lynn · 1 June 2026

★★★★★ 2/5

Trustpilot

I have paid the cost of the consultancy/physio

The cost of the consultancy/physio is not covered by Bupa as I have reached my annual allowance. I had surgery (hence this consultancy) but the pre-op identified atrial fibrilation which I then required consultation with a cardiologist, pushing me above the allowance. I have now paid over £1,000 of my own expenses to supplement the Bupa rate. If you have pre/post operative consultation and post-op physio then your defined allowance appears to be insufficient.

Frank · 24 September 2026

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed, premium has gone up and I just can’t have a simple conversation regarding reducing the increase. I also have never managed to use my £300 annual dental treatment as there are no Bupa dentists in my area, I am going around in circles with the insurance side telling me to speak to the dental side etc no one takes responsibility. Added to this my local

TM · 23 September 2026

★★★★★ 3/5

Trustpilot

Difficult to book an appointment

Difficult to book an appointment, I cannot make it via the BUPA website, I was redirected to the BUPA mobile application and there it was not possible and finally I had to call BUPA and I was passed around different persons until I was able to book a call appointment. As a Santander UK employee and BUPA customer this is not helpful at all.

David · 24 September 2026

★★★★★ 5/5

Trustpilot

Prompt payment

I went to a private dentist who I have been with since the 1990,s & very happy with, however I am moving away & as a BUPA member they have always been very good sorting out my claims & there is a BUPA dentist where I am moving to so I think I will try them

Mrs · 23 September 2026

★★★★★ 1/5

Trustpilot

Just a really greedy corporate

Just a really greedy corporate. My premiums go up by 30% in a year, even when I haven't claimed for anything. I then increase my excess to bring the premium down, so BUPA actually never pays anything out unless I'm really ill or need a big operation. Its a license to print money.

Richard · 22 September 2026

★★★★★ 5/5

Trustpilot

Fantastic service provided

Fantastic service provided, only took a few minutes to complete the necessary forms and received a message within minutes to say my claim had been received and within a couple of hours received a text message saying my claim will be sent direct to my bank account, fantastic straightforward service provided

Rachel · 23 September 2026

★★★★★ 1/5

Trustpilot

They need to change the policy so that…

They need to change the policy so that if you have an ongoing existing claim and your policy renews unfortunately because of the date you have got sick just before your policy renews, you shouldn’t have to pay your excess again that’s totally unfair especially when your following up to see a consultant that has said when you book to see them you are entitled to a consultation and another follow up consultation included in your payment but then i was told my policy has renewed and my excess has kicked in again so i have to pay £500 again days apart from the first excess payment.

Huseyin · 24 September 2026

★★★★★ 5/5

Trustpilot

Customer service stars

I spoke with an Irishman called Brendan didn’t get his last name but the service was impeccable. Thorough, empathetic, kind, answered all my questions, put me at ease in a worrying situation. Brilliant service. Had been putting off contacting but it was a breeze.

Christine · 23 September 2026

★★★★★ 5/5

Google

I am in Freelands Care Home often and have got to know the residents well over a period of time. There is always something going on for them, some activity, a celebration of an international or national day, a garden party, a family day and plenty of music. The home feels and smells clean and feels friendly. Once inside the dining room, there is always a lovely smell of cooking that has been or is going on and the staff are really friendly and attend to the residents needs, wants etc. When you enter the building there is always someone at reception to welcome you and help you with where you need to be. When we are unable to care for our loved ones ourselves, it is heart-breaking, as we all know how tough this time is, but we are so lucky to have an establishment like this, as we all know that there are so many needs that need to be met for those needing care and I have seen in the last 24 months and more, just how good this home is. The residents that I know, always seem well cared for, they love all the activities and they love their food as well and that is so reassuring for their well-being.

Mandy · 16 April 2024

★★★★★ 5/5

Trustpilot

Our BUPA private medical & dental insurance…

Our BUPA private medical insurance policy comes with an allowance for an annual dental check up and a contribution to any dental work for each policyholder (myself and my wife). This is a very valuable benefit and has meant that all our dental needs are now taken to the local BUPA dental practice. This increases our loyalty for multiple BUPA services at a time when local provision of NHS dental services is hard to come by.

Mr · 22 December 2025

★★★★★ 5/5

Trustpilot

The health cover has been a lifesaver

The health cover has been a lifesaver. For years I suffered with pain getting no where with my GP visits but once with BUPA everything was so straightforward and quick. One call registered my symptoms and straight away was directed to a specialist near me. I can’t praise them enough *****

Matthew · 1 June 2026

★★★★★ 5/5

Trustpilot

Girl Maths - Free Dentist

Really easy to claim. Money was back in my bank with no questions asked. Great service

Nadine · 24 September 2026

★★★★★ 4/5

Trustpilot

I have been with bupa for many years…

I have been with bupa for many years and never had any trouble receiving my payment for treatments . However this time using the app it doesn’t accept photo downloads of receipts

Davida · 23 September 2026

★★★★★ 5/5

Google

My father has been a resident in the home for 9 months now. It was a difficult decision to place him in care but the right one. All the staff have been so supportive in welcoming my father, helping him adjust and guiding family through the transition. My father is very settled, happy and well looked after. His memory will never improve but he’s very safe and content and that’s what matters. Thank you Freelands. I would certainly recommend this home for your loved ones.

Georgina · 16 April 2023

★★★★★ 5/5

Trustpilot

Very quick in responding and easy to…

Very quick in responding and easy to reach. Their processes are very streamlined and customer focused. Definitely will recommend for health insurance. Very quick claim settlement and payments.

S · 23 September 2026

★★★★★ 5/5

Trustpilot

super quick and easy uploaded my claim…

super quick and easy uploaded my claim whilst in the car park of the dentist and funds were in my account 3 days later

Laura · 24 September 2026

★★★★★ 1/5

Trustpilot

Horrific

Horrific - don’t bother with BUPA , if you are in severe pain it’s irrelevant, the only thing BUPA cares about is their process.

Passerby · 21 September 2026

★★★★★ 5/5

Trustpilot

I had pain in my shoulder for quite…

I had pain in my shoulder for quite some time and it wasn't getting any better so I decided to contact Bupa. I needed a referral to use the service which I got from my GP practice this delayed things for a week but one I had the referral the process was very quick from submitting the claim for treatment to actually making an appointment for physiotherapy was a couple of hours

William · 1 June 2026

★★★★★ 5/5

Trustpilot

From the speed of approval to the…

From the speed of approval to the services I was given, my experience was excellent. The investigations were comprehensive and the support impeccable.

Angela · 22 September 2026