Leaf Living Fleet reviews

We are so pleased to hear that you felt listened to, safe, and confident throughout your experience. It's wonderful to know that our process was easy and straightforward, relieving your worries. We're glad our team made you feel valued and important.

We're so glad to hear that we were able to provide you with the empathy and understanding you needed during a difficult time. Thank you for sharing your positive experience.

Hi Prince, thank you for taking the time to leave your lovely review. We are pleased to hear about your positive experience and appreciate your comments about our home. We’ll share your kind comments with the Freelands Croft Care Home's manager and staff.

Thank you for sharing your feedback. We regret the unexpected billing situation regarding your procedure. We've reached out for membership details so we can better understand what's happened. Thank you *Thank you for sharing your details with us. Please contact our Dental Member Services team on 0800 237 777 if you'd like to discuss this claim in more detail. Lines are open 8-6 Monday to Friday and 8-1 on Saturday. Many thanks

Hi Naomi, thank you so much for taking the time to leave this lovely review. It means a lot to know that Freelands Croft is providing the comfort, care and support that you and your Dad needed. We'll share your comments with the home's manager.

Hi Belinda, thank you so much for taking the time to leave your lovely review! We’re pleased to hear that you were impressed during your visit to Freelands Croft and that Annabel was able to assist you with all your questions. Our team is dedicated to providing the best possible experience for our residents and their families, and your positive feedback truly means a lot to us. If you have any further questions or need more information as you consider this important decision, please don’t hesitate to reach out.

We are happy to hear that our targeted questions helped guide you toward the right specialist for your needs.

We're so pleased to hear that you found the process smooth and efficient, and that you received prompt payment. Thank you for your positive feedback!

We appreciate your 5-star rating and kind feedback. We are so pleased to hear that you had such a positive experience with our dedicated team and enjoyed the excellent care and supportive environment at our facility.

We appreciate your positive feedback and 5-star rating! We're so happy to hear that our service is excellent and hassle-free, and that making a claim on our website is easy.

Hi Nuri, thank you so much for taking the time to share your heartfelt review of Freelands Croft Care Home. We are truly touched by your kind words about the care and warmth our team has provided to your friend over the past seven years. It means a great deal to us that you have felt welcomed and supported during your visits, and that you have appreciated the dignity and respect with which we treat all our residents. We will miss seeing you too! Please know that you are always welcome to visit us.

We are so pleased to hear about your positive experience with our BUPA policy and the prompt payout. We appreciate your feedback.

We appreciate your positive feedback on our transaction speed. We understand your frustration with the app not accepting photo downloads of receipts.

We are so glad to hear that you found the process easy and straightforward from start to finish. Thank you for your feedback!

We're so pleased to hear that your dental claim was approved and paid so quickly. We appreciate you highlighting our great service!

We appreciate your 5-star rating and wonderful feedback. We are so pleased to hear that your request was resolved promptly and that our team provided you with supportive and skilled assistance.

We thank you for your feedback. We've reached out for membership details so we can better understand what's happened. Many thanks

We are glad you enjoyed your experience and found setting up a meeting with our specialist to be a smooth process. Thank you very much for your feedback.

We appreciate your feedback and are so pleased to hear that our doctor was helpful and knowledgeable in directing you to the right place.

We are so pleased to hear that your dental treatment claim was easy and that you received a quick payout. Thank you for sharing your positive experience with us!

Thank you for sharing your detailed feedback regarding your recent experience. We are glad to hear that you ultimately received all your treatments and only paid the excess, resulting in a positive outcome for your health. We sincerely regret that the process itself was frustrating and complicated, especially while you were feeling unwell. We acknowledge your concerns about the repetitive nature of the triage calls, the limitations on the number of body parts per call, and the issues you encountered with receiving pre-authorisations. We also understand how inconvenient it must have been to navigate the MyBupa app and email links to book your consultations, and the lack of clarity regarding excess payments. Your insights are invaluable, particularly your perspective as a software engineer, which highlights areas where our digital platforms can be improved for a more seamless user experience. We are committed to making our processes clearer and more efficient. We appreciate you persevering through the process and providing us with such thorough feedback. Our Customer Relations team are available on 0345 606 6739 if you ever wish to discuss anything in detail. Lines are open 9-5 Monday to Friday. Many thanks

We appreciate your positive feedback! We are so glad to hear that you found our app user-friendly, the process straightforward, and our service fast.

We're so pleased to hear that you find it easy to get your dental needs covered with your insurance. Thank you for sharing your positive experience!

We appreciate your wonderful feedback! It is great to hear that you experienced a straightforward transaction and received your funds in a timely manner.