5/5
TrustpilotIt was such an easy process to get an…
It was such an easy process to get an appointment to see a consultant. Very impressed with the online service and response and booking.
Trusted Agent profile · Fleet
Leaf Living Fleet reviews
★★★★★
117 reviews across 3 platforms
Redfields Lane, Church Crookham, Fleet, GU52 0RL
Leaf Living's office in Fleet, at Redfields Lane, is rated 4.5 out of 5 across 117 reviews on three platforms, including 26 Google reviews rated 4.1.
Reviews
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExperience with Bupa
Very quick to process claims, dentists were very friendly and explained everything clearly including breaking down the treatment plan and why it was important.
5/5
TrustpilotGreat, fast service!
Great, fast service! Excellent service provided by Bupa and their healthcare professionals. Have used it for myself and family several times, never any complaints.
5/5
TrustpilotWonderful customer experience
Fast and knowledgeable response all helped deliver a wonderful customer experience.
Agent replied · 24 December 2025
We appreciate your positive feedback! We are so glad to hear that our fast and knowledgeable team helped deliver a wonderful customer experience for you.
5/5
TrustpilotSó easy to book and the service was…
Só easy to book and the service was great.
Agent replied · 24 December 2025
We appreciate your feedback and we're so glad booking was easy and our service was great for you.
5/5
TrustpilotSpeed of the service
Speed of the service . Staff are always helpful and if they can't help you they will find someone who can.
1/5
GoogleMy aunt is a current resident, paid for by the NHS with she recovers . I book a visit I ask if I need to give a phone number they said no . I driver over 3 hours to be told closed due to Covid scare , and that all residents had been told and also next of kin e-mail both where lies , is it not the duty of care to make sure the carer user & their next of kin informed . I also have to add this happened in March 2022 when petrol costs over £1.70 in places so not a cheap driver to than just phone my aunt to tell her why I could not visit !! ( and that’s when she found out there was an issue !)
Agent replied · 26 August 2024
Hi Charlotte, thank you for taking the time to leave a review. We can’t discuss specific cases or personal details here, so please could you provided us with more information about your experience so we can investigate your comments further. Please email feedback@bupa.com with your contact details and we will be back in touch.
4/5
GoogleNice place to spend your last years. My mum stayed and past away here. The staff are good helpful and friendly. Considering the circumstances many folks dont want to be in a care home but most need all round care and its a tough and difficult situation but the staff try deal with this well. Theirs good activities and excellent catering. The grounds are nice to with lots of flowers and birds in summer. Thanks for all the support you provided. Miss you mum
Agent replied · 26 August 2024
Hi Mark, thank you so much for taking the time to leave a review and the lovely comments about our home and the support your mum received. We will share your comments with the manager at Freelands Croft.
5/5
TrustpilotQuick referral
Quick referral. Clear instructions
Agent replied · 24 December 2025
We're happy to hear that our referral process and instructions were clear for you. Thank you for your feedback.
4/5
TrustpilotDid a good job....made payment quickly…
Did a good job....made payment quickly without quibble. Much better than Unum the previous provider.
5/5
TrustpilotTreated with respect and empathy
Treated with respect and empathy. Always go the extra mile when making arrangements.
5/5
TrustpilotGreat
Easy to use the app and money back into bank account very quick.
5/5
TrustpilotTelephone contact with BUPA is easy
Telephone contact with BUPA is easy. The response friendly, effective and inspires confidance
5/5
TrustpilotSimple process and well handled with…
Simple process and well handled with timely appointments and treatment.
5/5
TrustpilotThank you for prompt service &…
Thank you for prompt service & appointment and friendly staff.
4/5
GoogleThe staff care about the residents and have looked after my mum for the last 5 months in very difficult and challenging times with covid but despite that they have continued to smile and be courteous and helpful to visitors. The care staff genuinely care about their residents and look after them as if they were their own family members
Agent replied · 26 August 2024
Hi Marianne, thank you for taking the time to leave a review. We are thrilled to hear about your positive experience and appreciate your comments about our home. We'll share your feedback with the home's manager.
5/5
TrustpilotEfficient handling and authorisation…
Efficient handling and authorisation for my out patient procedure.
5/5
TrustpilotFriendly and knowledgable contact at all times.
Making contact throughout, and asking questions no problem.
5/5
TrustpilotDental payment request dealt with…
Dental payment request dealt with promptly and efficiently.
5/5
TrustpilotEasy experience to make a claim
2/5
TrustpilotThe representative was obstructive and…
The representative was obstructive and unhelpful.
5/5
TrustpilotVery good
Very good, thorough and extremely helpful
5/5
TrustpilotExcellent service
Excellent service, friendly, smooth and quick!
5/5
TrustpilotMy operation went so smoothly
My operation went so smoothly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Leaf Living Fleet
How many reviews does Leaf Living Fleet have?
Leaf Living's Fleet office has 117 reviews across three platforms: 26 on Google, 1 on Facebook, 90 on Trustpilot.
What is Leaf Living Fleet's rating?
Leaf Living Fleet is rated 4.5 out of 5 across all 117 reviews, and 4.1 out of 5 on Google from 26 reviews.
Where is Leaf Living's Fleet office?
Leaf Living Fleet, Redfields Lane, Church Crookham, Fleet, GU52 0RL.
