Trusted Agent profile
★★★★★
117 reviews across 3 platforms
Redfields Lane, Church Crookham, Fleet GU52 0RL
Leaf Living's Fleet office at Redfields Lane is rated 4.5 out of 5 across 117 reviews on three platforms, including 26 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
4/5
TrustpilotThe website is easy to use
The website is easy to use. I’ve been able to get treatment approved quickly and in a way that suits me
We're so pleased to hear that you find our website easy to use and that your treatment approvals have been quick and convenient for you.
5/5
TrustpilotFrom the first contact and throughout I…
From the first contact and throughout I felt listened to, safe and confident that I would receive any necessary treatment quickly.
We are so pleased to hear that you felt listened to, safe, and confident throughout your experience. It's wonderful to know that our process was easy and straightforward, relieving your worries. We're glad our team made you feel valued and important.
5/5
TrustpilotWhen you are going through a harrowing…
When you are going through a harrowing experience, you need empathy and understanding and that's exactly what I got from Bupa
We're so glad to hear that we were able to provide you with the empathy and understanding you needed during a difficult time. Thank you for sharing your positive experience.
5/5
GoogleA very caring and friendly care home. The staff are kind, patient, and treat everyone with respect, especially all the residents. They provide good residential, nursing, and respite care, and always make sure residents feel safe and comfortable. I would highly recommend this place.
Hi Prince, thank you for taking the time to leave your lovely review. We are pleased to hear about your positive experience and appreciate your comments about our home. We’ll share your kind comments with the Freelands Croft Care Home's manager and staff.
5/5
GoogleMy sisters and I have been thoroughly impressed with all the staff at Freelands Croft. From initial conversations regarding suitability for our Fathers needs, to a respite stay and now a permanent resident. We have been learning ourselves and often needed support from the management team to help us navigate complexities with administration. We are indebted to the nursing team who take everything in their stride, treat everyone with respect and have also given us lots of advice and support which we understand dementia. I cannot recommend the Freelands Croft team highly enough.
Hi Naomi, thank you so much for taking the time to leave this lovely review. It means a lot to know that Freelands Croft is providing the comfort, care and support that you and your Dad needed. We'll share your comments with the home's manager.
5/5
GoogleWe came to have a look around yesterday as a potential home for my mum. We are really impressed and Annabel was very helpful and answered all our questions. Thank you.
Hi Belinda, thank you so much for taking the time to leave your lovely review! We’re pleased to hear that you were impressed during your visit to Freelands Croft and that Annabel was able to assist you with all your questions. Our team is dedicated to providing the best possible experience for our residents and their families, and your positive feedback truly means a lot to us. If you have any further questions or need more information as you consider this important decision, please don’t hesitate to reach out.
5/5
TrustpilotDental Claims
The process always runs smoothly - minimal fuss which is exactly what I'm looking for with prompt payment
We're so pleased to hear that you found the process smooth and efficient, and that you received prompt payment. Thank you for your positive feedback!
5/5
TrustpilotExcellent service
Excellent service. Worth every penny each month. Hassle free. Easy to make a claim on the website
We appreciate your positive feedback and 5-star rating! We're so happy to hear that our service is excellent and hassle-free, and that making a claim on our website is easy.
5/5
GoogleI have been visiting a friend in Freelands Croft for just over seven years and would like to commend the home for the very good care that was given to the said resident. The managers and staff were always helpful. I got to know most of the nurses, care staff, receptionists and cleaning staff well. My interactions with them were always warm, friendly and helpful. The care given to the resident was excellent! I was particularly impressed by how all residents were treated with dignity, warmth, and gentle humour. Thank you very much Freelands Croft. I will miss seeing you all!
Hi Nuri, thank you so much for taking the time to share your heartfelt review of Freelands Croft Care Home. We are truly touched by your kind words about the care and warmth our team has provided to your friend over the past seven years. It means a great deal to us that you have felt welcomed and supported during your visits, and that you have appreciated the dignity and respect with which we treat all our residents. We will miss seeing you too! Please know that you are always welcome to visit us.
5/5
TrustpilotThree months in NHS hospital
Three months in NHS hospital. Claimed per day under BUPA policy and paid out almost immediately.
We are so pleased to hear about your positive experience with our BUPA policy and the prompt payout. We appreciate your feedback.
4/5
TrustpilotVery efficient and fast transactions
Very efficient and fast transactions. However, the app will not accept photo downloads of receipts.
We appreciate your positive feedback on our transaction speed. We understand your frustration with the app not accepting photo downloads of receipts.
5/5
Trustpilotsmoothly done
From start to finish the process was easy and I had very little to do
We are so glad to hear that you found the process easy and straightforward from start to finish. Thank you for your feedback!
5/5
TrustpilotGreat Servicet
Submitted a dental claim and this was approved and paid within a week. Great service!
We're so pleased to hear that your dental claim was approved and paid so quickly. We appreciate you highlighting our great service!
5/5
TrustpilotNice doctor who was very helpful and…
Nice doctor who was very helpful and knew where to send me
We appreciate your feedback and are so pleased to hear that our doctor was helpful and knowledgeable in directing you to the right place.
5/5
TrustpilotReally easy to claim for Dental…
Really easy to claim for Dental Treatment and paid out surprisingly quickly
We are so pleased to hear that your dental treatment claim was easy and that you received a quick payout. Thank you for sharing your positive experience with us!
3/5
TrustpilotGot the treatment at the end but the process was frustrating
I requested several treatments via my employer Bupa insurance in August/September 2026.
Thank you for sharing your detailed feedback regarding your recent experience. We are glad to hear that you ultimately received all your treatments and only paid the excess, resulting in a positive outcome for your health. We sincerely regret that the process itself was frustrating and complicated, especially while you were feeling unwell. We acknowledge your concerns about the repetitive nature of the triage calls, the limitations on the number of body parts per call, and the issues you encountered with receiving pre-authorisations. We also understand how inconvenient it must have been to navigate the MyBupa app and email links to book your consultations, and the lack of clarity regarding excess payments. Your insights are invaluable, particularly your perspective as a software engineer, which highlights areas where our digital platforms can be improved for a more seamless user experience. We are committed to making our processes clearer and more efficient. We appreciate you persevering through the process and providing us with such thorough feedback. Our Customer Relations team are available on 0345 606 6739 if you ever wish to discuss anything in detail. Lines are open 9-5 Monday to Friday. Many thanks
5/5
TrustpilotAlways very easy to get my dental…
Always very easy to get my dental covered with my insurance!
We're so pleased to hear that you find it easy to get your dental needs covered with your insurance. Thank you for sharing your positive experience!
5/5
TrustpilotClaim was easy to initiate
Claim was easy to initiate, and paid fairly quickly
5/5
TrustpilotBUPA are easy to deal with
BUPA are easy to deal with, they respond quickly to any queries and could answer all of my questions without the need to get back to me. Payments for my dentist are paid within days. I am very happy with the service they provide.
We appreciate you taking the time to share your positive experience.
5/5
TrustpilotVery fast to see a GP especially as it…
Very fast to see a GP especially as it was bank holiday. They referred me directly to a specialist with out any problems.
We're so glad we could provide prompt care, even on a bank holiday, and facilitate a smooth referral to a specialist for you. Thank you for your kind words!
5/5
GoogleFreelands Croft Care Home provides outstanding care in a warm, welcoming environment. The staff are kind, attentive, and genuinely care about residents’ wellbeing. The home is always clean and well managed, and families are kept well informed. Highly recommended.
Hi Conor, thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We’ll share your kind comments with the Freelands Croft Care Home manager and staff.
5/5
TrustpilotGreat service so far
I had a dental appointment.
We're so pleased to hear that your dental appointment was a positive experience. It's wonderful to know that our service was easy to use, and our staff were warm and caring.
5/5
TrustpilotEfficient
Efficient, helpful & courteous
We appreciate your 5-star rating and feedback. We are so pleased to hear that you found our service efficient, helpful, and courteous, and that your claim was processed surprisingly quickly.
5/5
TrustpilotFast friendly efficient service
We appreciate your feedback! We are so pleased to hear you found our service fast, friendly, and efficient. Thank you for sharing your positive experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaf Living's Fleet office has 117 reviews across three platforms: 26 on Google, 1 on Facebook, 90 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Leaf Living is rated 4.5 out of 5 across all 117 reviews, and 4.1 out of 5 on Google from 26 reviews, checked 9 October 2026.
Leaf Living, Redfields Lane, Church Crookham, Fleet GU52 0RL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
