Leaf Living estate agents in Stonehouse, Fleet, Crowborough and 5 more

★★★★★ 1/5

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Trying to sell a house purchased 4…

Trying to sell a house purchased 4 years ago with Linden. Even though the house is freehold , there is a clause which states this can be turned into a leasehold if Linden wishes at anytime. To rectify this it has taken 4 months and counting!!, costing me thousand of pounds. Not only are Linden useless but the lawyers they have used in this case are equally atrocious, taking 3 weeks to reply to an email (Wilkin Chapman) If you are buying please read your contract properly, personally I would never buy from these crooks.

Omar · 31 January 2024 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Worst experience ever!!!

It's just the worst building company ever. Zero quality and Zero Customer service. It's been absolutely disgusting to deal with Linden/Vistry Customer service, so unprofessional and disrespectful. All the care is money coming in and nothing else. If I had an opportunity for a Zero star review, this would definitely be it.

Ed · 27 January 2024 · Leaf Living Stonehouse

★★★★★ 1/5

Facebook

Absolutely awful landlords, money grabbing and treat tenants awfully. Would not recommend, never fix issues, left us with blocked drains over Christmas and recently no hot water. Companies house shows a string of directors that have resigned and most registered offshore…. Refused to extend our contract month by month even though it was an option, then blind sided us with legal jargon and ended up issuing us a section 21 which would make us homeless…not nice people at all!

Tiffy · 23 January 2024 · Leaf Living Hedge End

★★★★★ 5/5

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Great house, snags handled well

Moved in to my new house in September, the house has been finished to a super high standard, they left a nice box of freebies, and like any house I had a few snags, but they've been handled super quickly and promptly. I can't fault this house or this company they've been great. I suppose the lack of turf is a downside but I already knew it wouldn't have any when I bought it. Definitely recommend!

Harry · 23 January 2024 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Worst nightmare

If I could give them zero I would. The most discusting deceitful company! Drag you through hell then push you down further. House is now lower in value because they installed a dog waste bin outside out home without ever mentioning there was one near our home. They don't want to help and pass the blame continuously you go round in circles. Do not buy thier homes!

Alexandra · 12 January 2024 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Very disappointed with poor standards of building and service

I purchased a 4-bedroom show home in Shinfield Meadows. Despite assurances from the sales team to address the snag list before my move-in, they not only failed to fix the issues but also removed my bath screen to fix in another house they need to urgently sell then replaced with an inconvenient one when I complained. They provided a 4-burner hob instead of the advertised 5-burner, and after cutting and replacing the granite, I discovered a cracked tile. Despite my complaints about the sinking bath, their area manager insisted it was fine, only for it to fall later, causing water damage. A plumber who came was shocked and said bath were never fixed and then he fixed the bath but never returned for grouting. They neglected water damage repairs and ignored other issues like moving tiles, a shaky front door frame, and poorly installed kitchen cupboards. Attempts to address these problems have been met with unfulfilled promises, taking annual leave to be disappointed with no show, leading to a frustrating five-year ordeal without resolution.

Kaumudi · 10 January 2024 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Avoid

Avoid, avoid, avoid. Really shoddy workmanship, eg wiring downstairs heating to the upstairs and vice versa; balcony needing replacing because they didn't fit the seals properly; kitchen wired up incorrectly. The list can go on and on. Plus they have an incorrect email address on their website to contact them. I wonder why? Had to get NHBC to make them do all the work.

Julie · 30 December 2023 · Leaf Living Stonehouse

★★★★★ 5/5

Trustpilot

Love our home

We brought a fletcher linden home at falfield grange the site was finished this was the last house pretty much ready to go. Sales team were brilliant always had someone to get in contract with. (Becci was fantastic) We have had a few snags since moving in which is to be expected from a new home. We did have a leak from the hot water tank which we were not impressed with but things happen. The customer service team were brilliant got someone out straight away, Hayley, Shaunagh & April such lovely people friendly on the phone really understand where your coming from, they have made sure someone has booked work in to sort the snags straight away so we can not complain at that. David the site manager who came down from the brockworth site to help sort some snags has been fantastic, always in contact with me checking things have been sorted. We love the small housing estate we live on the views are fantastic. The size of the house we got we paid a very good price for it considering what else is around. The only negative review I would give is the garden not being very level and bumpy, patio slabs very basic only a few put down.

Customer · 23 December 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Selling the negatives

I went to view the Heath Farm properties in Partington. Firstly about 6/7 of the houses all had scaffolding on the fake chimneys on the roofs, when querying this as it doesn’t look good the sales rep said ‘I don’t know I’m here on my own, probably the wind’ - so houses are falling down and you have nothing to say about it. Secondly I wasn’t told any positives at all just that the house will be more expensive than the last phase and you don’t get flooring, white goods or turf, just mud in your back garden and apparently this is normal 🤣 I been to hundreds of new build sites and not one of them didn’t include grass - very bizzare. Show home was freezing and had poor work finishing. The whole thing was strange; no price list at all and no idea what it could be but ready to reserve Feb and asked if I had a deposit? A deposit based off what figure? Also advised people were on a ‘waiting list’ but they did not have to do anything to be on this. All negative and no positive, seems like you can’t give your money away these day. Poor poor experience. Perhaps get sales reps that actually want to sell property.

Anon · 17 December 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Customer Service not good at all

Customer Service not good at all , you can't get in touch on phone and they ignore your emails .

J · 28 November 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

You will realise snag list is so high once you bought the house and they would not rectify them

I bought a 4bed show home in shinfield Medows in 2018. When I first got the keys , I realised bath shower curtain is missing. They have taken it to fix it to different house. There was a big snag list including tiles not fixed properly, bath, door frames, kitchen cupboards wrongly fit. You wouldn’t believe how bad the house was. I was waiting for so long them to rectify it. Time to time someone come and they would say they have brought the wrong door or it is a too much of big job. They have to come again. Still they have not rectified anything in to 5 years from buying the house. They will only be nice till you buy the house.

Kaumudi · 9 November 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Useless company

Useless company. Changed estate plans after moved in with confirmation or signatures. No one wants to take ownership from Linden

Drew · 8 November 2023 · Leaf Living Stonehouse

★★★★★ 3/5

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The worst Developer ever!!!!

The worst Developer ever!!!!Floods, leeks and no remorse off taking responsibility for them action.

Agnieszka · 6 November 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

terrible sales and awful after sale experience

They give no update to you about the sales process and then at the last minute they give you a final completion date and ask you to release the money. They do not think about all the prep work you have to do with bank and moving company etc.The sales people lie to your face, one day they say they would cover the flooring, after you give the offer and start the process they say "no all of these are extra you have to pay separately".After sale services, especially the call center is terrible. They even do not have a system of logging the cases and following them up. You will not be given a case number, just an emailbox where you keep sending mails. Expect an average of 6 to 9 months for any issues to be resolved. I would give them zero stars if that was an option.

NTK · 1 November 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Visited the partridge walk site at Stafford at…

Visited the partridge walk site at stafford to view 2 houses on the 30th Oct An elderly woman sat behind the desk made no attempt to engage with us we then walked around the site came back and still made no attempt. We are cash buyers looking around to buy .Left a bad taste as we like the look of the cypress house .Very disappointed with so called service

Dean · 31 October 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Brefunde aware

Be aware. Read small print. My wife and i put a deposit of £99. Down on a house. Thought that was the one for us. But didnt no less then 24hrs,we changed our minds, that was a month ago, just found out, they dont give refunds only on a £1000 a £100 isent much to them with cost of living you would think as a good conpany they would give you your money back. So make sure you dont hand, a deposit over unless you are a 100% sure. Your lose it descusting. These companys take it very qwick thoe. Thanks Lindin Mark Jordan.

Mark · 17 October 2023 · Leaf Living Stonehouse

★★★★★ 5/5

Google

Quick response Professional platform Friendly service GREAT induction during move in regarding smart metering etc.

Bertus · 16 October 2023 · Leaf Living Barnham

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Dealing with an NHBC claim on my house at the 9 year point and Linden (aka Vistry) will do everything in their power to deny any responsibility or reply in a reasonable time frame to legitimate concerns. Shocking. The claim has revealed the extremely poor standard of how their houses are built, I’m just thankful it appeared within the 10 year NHBC timeframe.

JamJar · 14 October 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience, no morals, sales people will lie through their teeth to get you to buy one of their cheaply made properties. Six months of delays. Constant miscommunication of build stages. They have no idea. Never again.

Callum · 23 September 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Stoneleigh view Kenilworth

Shocking customer service! Non existent . bare faced liars and deceitful with sales particulars not being accurate. Pushy sales staff who String you along and waste your time and then ignore you! The experience has totally put me off buying an overpriced and cheaply built house.. lucky Escape

Marc · 22 September 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Save yourself the hassle

We moved into our home at the end of May, site staff were initially helpful in rectifying our snags, or at least we thought. Snags would get half fixed with a worker telling us that someone would be along later to fix once half the job was done. Some snags we would raise and the foremen/site management would tell us it was normal and nothing to worry about. This issue is mainly to do with mould in the kitchen/living room. It first appeared on the skirting board which a foreman said was nothing to worry about as he wiped it away. Due to our concern, they sent someone round to replace it and gave us a leaflet titled “how to live with moisture in your new home”…great. The mould however did return just in numerous places along at least 7 skirting boards and in our kitchen cupboards! The mould inside the cupboards has led to food being binned. The site management said they would look into it and help us which we fought for and eventually were told we would get a kitchen replacement as the mould was out of hand in the cupboards. This was about 2 months ago now and after at least 3 requests for an update, I finally had a visit today where I was told they would come round on Wednesday to take a moisture reading before ordering our replacement kitchen. 2 months ago we were told we would get a replacement and we were waiting on delivery yet today I’m told they will order it this week!We’ve had 2 industrial sized dehumidifiers in our kitchen for 3 weeks now which are a nuisance and are running up our electricity bill. Were told that Linden will pay the electricity for them but nothing has come of this. Other houses on the development have had similar issues and were in fact told that staff took their eye off the ball when their house was being built. Wow. Ultimately, we feel disrespected, frustrated and that we deserve our expensive house to be fit for purpose and not a health hazard. Speaks volumes that most of Linden's reviews are 1*.

Michael · 18 September 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Bracebridge Manor - avoid

Buying a new build home, I do not expect the amount of mould we have encountered. The skirting boards are persistent with mould, we have cleaned them as instructed and it reappears. The kitchen cupboards are mouldy and damp. Their response ‘oh I’ve not seen this before’. Whilst they are replacing the cupboards, I have chased them for an update 3 times and have not received anything back. The lack of communication about this is shocking, especially since this is a health risk. Mould aside, we found plenty snags within the first couple of days, all were reported. We are still waiting for them to come and sort these out and it’s been 4 months.The site management appear to be at a disagreement about what needs doing, which is meaning we are not getting sorted. I also dont appreciate being belittled by the site management and sniggered at when I point out what’s wrong with the house. After we moved in, we saw a house on the estate with a sign in the window saying “can’t wait to sell up and leave” - we wish we saw this earlier so we wouldn’t buy from Linden.

Charlotte · 15 September 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

Thanks but no!

Let’s start on the positives - the salesperson at the site was very accommodating and good to deal with. The rest was awful. We were going to px our house. We expected a lowball offer, but not 20% less than our valuation from local estate agents. Still we figured it would be less effort than trying to sell, yet we came home to our historic house having had signs screwed to our wall without permission. Twice. The “incentives” were pulled because it had already had grass laid and bits asses which we didn’t want (which is never worth £10k!).In the end after much effort and complaints we pulled out and got our deposit back and pulled the plug. I’d avoid.

Alec · 7 September 2023 · Leaf Living Stonehouse

★★★★★ 1/5

Trustpilot

DO NOT BUY A LINDEN HOME!

Bought my flat as new build four years ago. It’s clear that Linden do not invest in build quality or safety. The place is falling apart. They installed an Orona light duty lift as the only lift in the whole complex and of course it is constantly breaking down because it’s not fit for purpose. There are leaksWe rarely have hot water because they appear to have installed a job lot of boilers that are all obsolete so it’s cheaper to buy a new boiler than try and source a new part. The central heating does not work.How they got the design of the building through fire safety regulations I don’t know. We are at one end of the corridor while the fire escape and lift are at the other end. If there’s a fire in one of the five flats between, we’re doomed. The main entrance door has never closed properly meaning anyone can come in …and they do. We have been burgled. My neighbours have been burgled. On top of that, thieves came in and helped themselves to a job lot of bikes in the bike storage because obviously the locking mechanism on the storage did not work. The finishing in the flat feels cheap and nasty. Linden? Never again!

Vincenzo · 6 September 2023 · Leaf Living Stonehouse