Every review we hold for the Barnham office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot100% Reliance on a bot
100% Reliance on a bot - with inability to make human based decisions.
Have wasted 2 weeks of time on trying to get a property. For referencing, they rely 100% on a simplistic bot service from a company called Goodlord. This bot asks for ever increasing amounts of personal information, and for income, if all of your Employer name, the name on your payslip, the name on the bank receipt into your account, and your employers payroll scheme with HMRC do not match up 100%, then it will refuse you (and since most banks will shorten long company names on your statement - that means a very high refusal rate)
Now, logically, with this obvious shortcoming, a human would step in and look at the rest of the income evidence (payslips matching the money coming into the bank etc) - but with Leaf Living it is not the case - it does not matter who you speak to, nor how much money is coming into your bank account - you could have £1 million per month coming in, but if the bot says no, then they will refuse you (in our case we had net income of more than double the amount needed - still was no use).
My recommendation? don't bother with them. It is simply not worth the waste of time, effort and stress
Oh and I'll add another peice of advice… when speaking to an agent about a property, ask if they use Goodlord for referencing… if they say yes, don't bother applying.
Ashby · 30 September 2026
★★★★★ 1/5
GoogleMegan and Sam and team handled my application brilliantly then 2 days before I moved in they cancelled and withdrew my application so I could not move in. They're reasons were unfair and invalid . Because they refused to work with me on confirming a bank transfer when I was doing it and made up some nonsense about I wasn't prepared to transfer funds. They also stated I could never rent with them in the future like I'm a criminal or something. Very strange and odd consonant. What happened was crazy to do when I had packed up, moved my belongings and had children to move with. Avoid at all costs. They even re advertised my home I had a holding deposit on which is illegal. I'm going to the Property Ombudsman about this team/company on how they handled my application at the last minute. By the way they didn't even send over a tenancy to sign yet I told them that and they ignore that fact and their instruction was to sign first then pay. I couldn't sign something they did not send yet they still proceeded to cancel my application after passing it with 2 days before the tenancy start date. Just imagine packing all your things and moving into temporary accommodation like we did to not having your place secured that this company can just jerk people around like this last minute because some suddenly decides not to work anymore with the applicant
Em · 22 April 2024
★★★★★ 1/5
FacebookAbsolutely horrific customer service. SLAs they hide behind to fix your issues is utter garbage. Everything looks nice but falls apart. If you want to bang your head against a brick wall or spend money on therapy you once never needed, then sign up to Leaf Living. You’re just a phone call away from regret. Until things improve I would say avoid at all costs.
Simon · 17 November 2025
★★★★★ 1/5
FacebookAbsolutely awful landlords, money grabbing and treat tenants awfully. Would not recommend, never fix issues, left us with blocked drains over Christmas and recently no hot water. Companies house shows a string of directors that have resigned and most registered offshore…. Refused to extend our contract month by month even though it was an option, then blind sided us with legal jargon and ended up issuing us a section 21 which would make us homeless…not nice people at all!
Tiffy · 23 January 2024
Agent replied · 22 November 2025
Hope everything ok with you Tiff x
★★★★★ 5/5
GoogleMegan and the team our ever so friendly and helpful throughout the whole process. The team our always on hand with any questions you have and they get answered right away. We our very content and happy in our new home, so thank you leaf lettings!!
Emily · 25 March 2024
★★★★★ 4/5
GoogleNice development in a good location. Construction is on-going, so there is lots of heavy equipment on site. The central park / play area just opened, which is a great amenity for the residents. Neighbors are very friendly.
Megan · 25 March 2024
★★★★★ 5/5
GoogleMegan and the team have been outstanding from the start, it is rare to find good service these days, but the team are efficient, quick to respond and the entire process has been stress free and enjoyable. I would highly recommend Megan and the team at Leaf Living.
Ash · 16 April 2023
★★★★★ 1/5
GoogleAbsolutely awful landlords, money grabbing and treat tenants awfully. Would not recommend, never fix issues, left us with blocked drains over Christmas and recently no hot water. Companies house shows a string of directors that have resigned and most registered offshore…. Refused to extend our contract month by month even though it was an option, then blind sided us with legal jargon and ended up issuing us a section 21 which would make us homeless…not nice people at all!
Tiffany · 25 March 2024
★★★★★ 5/5
GoogleMegan is exceptional in every way, the property is superb and any problems are dealt with straight away.
Cannot recommend too highly.😁👍 …
Peter · 25 March 2024
★★★★★ 5/5
GoogleWould highly recommend, Macey has been so helpful and warming, excellent service and super quick responses!! Made the process so much easier!
Jessica · 25 March 2024
★★★★★ 5/5
GoogleFantastic and very efficient service from Megan and Macey at Leaf Living. Great communication throughout. A very smooth and easy process…..and very quick! First class!! We are looking forward to our next chapter in our new home. Thank you so much ladies!
Claire · 25 March 2024
★★★★★ 1/5
GoogleRubbish service. I am from Hong Kong and rent the Gateway in Bexhill. When we facing problem in Internet no one help and just leave it
Chan · 27 August 2024
★★★★★ 1/5
FacebookI rent the the gateway in Bexhill. I am from Hong Kong
When we facing problem in home, for example, internet service, no one will help
Chan · 19 August 2024
★★★★★ 1/5
GoogleNon responding landlords. Houses have mold. They do not attend to repairs in a timely manner.
Allen · 25 November 2024
★★★★★ 5/5
GoogleAbsolutely first class service from Leaf Living at Fontwell Meadows and a special commendation to Megan Lightfoot for the excellence she displayed throughout the process. Much appreciated and thoroughly recommend the team there.
EILEEN · 16 April 2023
★★★★★ 5/5
GoogleThe whole experience has been great, very well organized and well communicated. Megan gets 10 stars!! We love our new home 🏡 …
Tracy · 16 April 2023
★★★★★ 5/5
GoogleQuick response
Professional platform
Friendly service …
Bertus · 16 April 2023
★★★★★ 5/5
GoogleSmooth Process and helpful team.
Bola · 16 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Klipx · 26 October 2024
★★★★★ 5/5
GoogleRating only, no written review.
San · 25 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
C · 22 June 2023
★★★★★ 5/5
GoogleRating only, no written review.
Five · 16 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Eleanor · 16 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Amy · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
