Trusted Agent profile
★★★★★
765 reviews across 8 offices and 3 platforms
Leaf Living has eight offices, in Stonehouse, Fleet, Crowborough, Barnham, Braintree, Hedge End, Aylesbury and Crowthorne. Together they have 765 reviews on three platforms, rated 3.1 out of 5 overall.
110
Reviews on Google
All 8 offices
5
Reviews on Facebook
Business-wide
650
Reviews on Trustpilot
All 8 offices
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Leaf Living's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
TrustpilotPoor customer service
I purchased my property 2.5 years ago and during this time the majority of people in my development have had issues with snagging not being resolved, terrible communication and awful customer service.I would encourage you to do your research before considering buying a property from these developers.
2/5
TrustpilotNot much good once they had our money.
We bought a home from Linden in 2022. Whilst they were fairly good to deal with during the purchase process, since the sale it's been extremely difficult to get responses from them, and our 'snag list' has not been actioned since submission 4 months ago. Building materials were also left around the site after completion.
1/5
TrustpilotAwful customer service
Awful customer service. During sale process Linden were late. I had no communication on build status and Linden did not care about my buyers concerns.After sales is even worse. Two years to resolve simple snags. Months with no acknowledgment or communication. Whole customer care team from Emma Lane down are simply not fit for purpose. Managing Director, Alex Jordon doesnt have the customer respect to reply to emails dispute several attempts to contact him.Just awful.
5/5
GoogleRating only, no written review.
5/5
GoogleDelivered here looks really nice great place .
3/5
GoogleNice houses, but a bit on top of each other, not much privacy and still a lot of building going on, so roads messy and no park etc on it.
1/5
TrustpilotPoor quality build and appalling customer service
We've lived in our Linden Home for around 18 months and wish we had never bothered. Definitely not a 5 star builder.We expected there to be a couple of issues regarding snags around the house, but nearly 2 years in and barely any of them have been resolved as the customer service team seems to have a revolving door in regards to staff. It's near impossible to get hold of customer services and should you be lucky enough to speak to someone, they are unbelievably incompetent and unable to resolve any problems. The problem also seems to extend to the site team who, according to customer services, don't answer their mobiles, so make it difficult to get answers.
1/5
TrustpilotConsidering a Linden / Vistry property, I would look elsewhere
Considering a Linden / Vistry / bovis property. Prepare for a nightmare, poor work, lack of communication, being left frustrated, angered and little support. From aggressive sales, clear lying ahead of purchase to what was delivered, including lack of support from customer care. Constant changing of options after selection and confirmation, then pressure to change many months later. Communal areas left in dangerous state, exposed wires, Sharpe rubble & aggregate across whole estate, walls falling down, sewers & drains not fit for purpose as Thames Water will not take over ownership 4 years on, photo evidence of concrete, tarmac, rubble poored down various points in drains, plus many more.Drive took 4 years to be laid. Multiple contractors walk off site over non payments. Inside the build, so many corners cut, from uneven floor- 2 inch in some places, incorrect screws in every door handle allow them to fall off with screws exposed, not great for a small child! Poor work all round as contractors on pricing work so rush everything, all ceilings require re doing, skimming, reviewing then painting. Skirting all round messy, cracks and holes exposed then painted over. Waste water re enters one toilet, creating all sorts of hazards, due to poor plumbing. Electric points and sockets incorrectly fitted leaving wires exposed. Many other issues, if you wish to view photos, then you can see the sites photos under homeviews website. Or read articles published in the Mail, the Sun, Apple news, Get Surrey just type the following with appropriate dots. www daily mail co UK/news/article-8698191/Father-spent-life-savings-dream-home-says-estate-looks-like-scene-Aleppo.htmlUpdated 1/5/23 - nearly 5 years in and still many problems, snagging not complete, finally had drains re dug up and laid due to multiple failures of the developer.
5/5
GoogleAs a daughter of one of the residents I only want the best care for my lovely mum. Every aspect of care is covered at Freelands Croft. From the amazing nurses and healthcare professionals, catering , laundry, and all the admin staff working tirelessly behind the scenes. I can't thank you all enough.
Hi Sonia, thank you for taking the time to leave a review. We're really thrilled to hear about your positive experience and appreciate your comments about our home. We'll share your feedback with the home's manager.
4/5
GoogleThe staff care about the residents and have looked after my mum for the last 5 months in very difficult and challenging times with covid but despite that they have continued to smile and be courteous and helpful to visitors. The care staff genuinely care about their residents and look after them as if they were their own family members
Hi Marianne, thank you for taking the time to leave a review. We are thrilled to hear about your positive experience and appreciate your comments about our home. We'll share your feedback with the home's manager.
5/5
GoogleMy father has been a resident in the home for 9 months now. It was a difficult decision to place him in care but the right one. All the staff have been so supportive in welcoming my father, helping him adjust and guiding family through the transition. My father is very settled, happy and well looked after. His memory will never improve but he’s very safe and content and that’s what matters. Thank you Freelands. I would certainly recommend this home for your loved ones.
Hi Georgina, thanks for taking the time to leave a review. We are thrilled to hear about your father's positive experience and appreciate your comments about our home. We'll share your feedback with the home's manager.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleSmooth Process and helpful team.
5/5
GoogleThe whole experience has been great, very well organized and well communicated. Megan gets 10 stars!! We love our new home 🏡 …
5/5
GoogleAbsolutely first class service from Leaf Living at Fontwell Meadows and a special commendation to Megan Lightfoot for the excellence she displayed throughout the process. Much appreciated and thoroughly recommend the team there.
1/5
TrustpilotBought my new home in market harborough…
Bought my new home in market harborough nearly 5 years ago on the pre inspection there was a list of snags given to the sales rep on the day none of them were ever fixed,I then emailed customer services with a list of complaints and fixes in Aug 2019 which included all the fixes from above and others however never received any answer or solution to this date and the problems still exist, on top of that my garden fence is about to fall down due to very very poor fitment so yet another cost. Come on linden you list yourself as a five star builder which should also include the team who construct the property. And as for customer service they would struggle to obtain 1star rating shocking aftercare is all I can describe it as get a grip please
1/5
TrustpilotPoor craftsmanship and customer…
Poor craftsmanship and customer service. I have now been living in my home for two years and finally have the funds to repair the botched jobs done from the builders.To start when we moved in we chose to install our own flooring and we had plastic and dirt left all over the floor despite being told they had a ‘professional cleaner’ in. We had several snags such as:Poor painting almost everywhere - skirting boards looked as though the brush was dipped in sand. Dents all over the walls.Toilet seats were broken - someone came to fix them then they broke again. Leaking shower screen - this was repaired multiple times and still leaked and has now ruined my flooringBroken electrical sockets.Poor grout in shower - never fixedEven though we had tradesmen come out to fix some of these issue they weren’t to a good standard and I have ended up having to fix things myself.Overall I would not buy again with the poor finish. A new build home has no excuse to be done poorly so please sort this out!
1/5
TrustpilotDisgusting customer service
Disgusting customer service, the basics of human decency have been long forgotten with thisMoney grabbing bunch. Avoid them if at all possible there are better house builders and for sure you will get better customer service from rats although I feel that may be insulting to rats - avoid if you want to be treated like a human being or kept informed - I mean it’s only the biggest purchase you ever make after all - if slap dash service with linden homes always winning then go for it - if not avoid at all costs - totally disgusted with this company.
4/5
TrustpilotHelpful staff from start to end of…
Helpful staff from start to end of buying/moving in process. Good support once moved in as well. We didn't have a perfect buying process but I don't think any house purchase goes without a few bumps. This was mainly due to a new member of staff who didn't seem to know the process so we missed out on selecting some extras and I assume Linden missed out on extra income. The replacement sales staff were excellent. Regardless, the property was built and completed on time. The site team aftercare has been good, despite a number of minor snags to be resolved. You have to expect snags on any new build and equally have to expect disruption when they are fixed.
1/5
TrustpilotBeware
Beware. If you have issues then customer services do not want to help. I had to top my boiler up for the past year or so, and I thought nothing of it as there was no visible leaks, until I noticed that the pipework in the tank cupboard was leaking. Phoned customer services up and it was agreed with one woman that although I was out of warranty by 6 weeks they would send a plumber round. Rang back next day as I hadn't heard anything, to be told they're doing nothing as its out of warranty. Another problem is that my front door has been hitting the frame since we moved in, and they have been out to it 3 times to try and fix it, which works temporarily then it goes back to hitting the frame again, you can see in the photos that the door isn't square in the frame. But as I'm outside of the two year warranty now no one wants to know. I have fixed the leaking pipe myself, because Linden are too rubbish to help a customer over the sake of 6 weeks outside of warranty. The door, I guess I'll have to pay for someone to come and fit one properly so it doesn't hit the door frame.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Stonehouse has the most, with 495 reviews rated 2.6 out of 5, followed by Fleet with 187.
The eight Leaf Living offices, by town:
