Trusted Agent profile
★★★★★
764 reviews across 8 offices and 3 platforms
Leaf Living has eight offices, in Stonehouse, Fleet, Crowborough, Barnham, Braintree, Hedge End, Aylesbury and Crowthorne. Together they have 764 reviews on three platforms, rated 3.1 out of 5 overall.
110
Reviews on Google
All 8 offices
5
Reviews on Facebook
Business-wide
649
Reviews on Trustpilot
All 8 offices
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Leaf Living's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBrilliant
We have just completed on our home on Kirkleatham Green, Redcar. Ben and Jack are both so friendly, attentive and helpful, and nothing is ever too much for them. I personally felt like they treat our home as their own; they do genuinely want it to be perfect for you. They kept us well informed with progress, and what we needed to do next. We’re really pleased with our home and the service provided!
5/5
TrustpilotGreat service
Karl, Jack and Ben have been helpful throughout the whole process providing all the answers to our questions and if anything needed sorted it would be completed within a satisfactory timescale. I would recommend linden homes as myself and Partner have been happy with our service so far.
5/5
TrustpilotLinden site at Kirkleatham Green, Redcar
We have bought our Linden home through Ben and Jack at Kirkleatham Green, Redcar. They and Linden have been very patient as we had a nightmare sale of our old property. We cannot fault the service and build on this site and very few snags. Ben and Jack are very kind and professional who answer all queries and sort any problems promptly. It has been a joy to deal with them and also the site manager Karl and his overall manager, Michael.
1/5
Trustpilot9 pages of snags
9 pages of snags, varying in seriousness, after a dipstick manager tried to put up barriers we went above him and have resolved all snags.5 star builder is false.If you're happy to have an constant stream of workmen coming in, having to stop in for them over 4 to 6 months, often leaving the "fault" worse than before, then go ahead.Sloppy workmanship is normal, sometimes safety critical negligence.
5/5
TrustpilotWe bought a new build
We bought a new build, 5 bedroom detached home. Minimal snags, 18 months on and we are still happy. We'll, replaced the kitchen tap, but otherwise, our reservations about new builds and Linden are gone.Great sturdy materials. Good craftsmanship.
1/5
TrustpilotCowboy Builders Thirsk
Crap. Not much more to say. Cowboy Builders if you can call them builders…..Do not buy from them, full of waffle and nothing else…..
1/5
TrustpilotAvoid this builder I’ve had nothing but…
Avoid this builder I’ve had nothing but problems I wish I was able to post photos of the problems as I’m sure you would avoid buying a property. It started November 2021 I had a leak from a pipe in my living room I left a key with the site manager for them to find the leak oh my days when I got home I had 5 holes which were larger than a spot light , I then found as I went up to my bedroom that my foot sank into a hole and that my carpet had been lifted up to create this hole. The holes in the ceiling. Im still waiting for my carpet to be put back down and I ended up painting my living room ceiling as I’m fed up of waiting. I also have a large crack from ceiling to floor that when you press it your finger goes through but I have been told that it’s up to me to correct this. I had to send a message through Instagram as when I sent emails no one would get back to me, they finally got back to me but after emails back and forth and being fobbed I’m still waiting so I decided to put a review on here I’ve had new houses before and been so happy with them but this builder needs striking off I have so many problems I’ve not listed them all PLEASE AVOID
5/5
TrustpilotAll Angels
Waisum at All Angels has been fantastic, he made the entire process as stress free as possible, and has taken excellent care of us. The day I walked into the development and met with him, I knew I’d found my new home! He’s without a doubt, 5 stars!
1/5
TrustpilotPls avoid.....
Pls avoid.....In general, very bad sale service delivered, rude and never follow up even they attended meeting and draft something. When the cilent advised there was some points missing, they would just simply ignore. Besides, provided wrong information of material of roof and luckily after several clarification, finally got it right. Can you imagine the consequence if there is any claims of providing wrong info when insuring home insurance ? Linden Home just simply does not care.Furthermore, it takes so much effort to fix defects.....Until now it is still struggling for more than 1 month after completion..... What should we say?
1/5
TrustpilotAbsolutely shocking build quality and…
Absolutely shocking build quality and after over 2 years the apparent snagging (poor workmanship) is still not put right. The company and the builders associated should be ashamed.
1/5
TrustpilotSo nearly 3 years in and with the…
So nearly 3 years in and with the communal area still not finished the snagging has begun on my home. So far I have water coming through my ceiling in 4 different places which I reported 4 months ago which hasn’t been fixed. Completely new en-suite had to be fitted. Replacement Bath and shower fitted in Bathroom. All 3 toilets leaking and flushes not working. Flooring downstairs to be replaced. Floorboards upstairs to be lifted and refitted. French patio doors to be removed and refitted. Driveway subsiding in places and needed relaying. Patio subsiding as laid incorrectly. Ceilings downstairs to be skimmed and repainted along with all the skirting boards which weren’t primed. Front door threshold to be replaced. Hot water tank leaking and thermostat fallen off the wall.Lead flashing to be replaced on garage roof.drainage stinks. Cracked slabs leading to front door. Kitchen units peeling. 2 radiators hanging off the wall. 200 emails sent. Please please be aware. THIS IS NOT SNAGGING, ITS DEFECTIVE WORKMANSHIP, THERES A DIFFERENCE. Don’t be taken in by some dubious 5 star reviews naming individual staff (I think we can guess where they came from) BE CAREFUL. 78% of reviewers won’t be wrong!!! Please check The Daily mail, The Sun, Surrey Live for reports online and see for yourself.
1/5
TrustpilotThe worst workmanship and customer service ever!
Completed in September 2020, shower started running through the ceiling. Took months to get sorted. Happened again. I've now got actual mushrooms spouting from the soaked skirting boards. The shower tray is on a slope. Apparently there's nothing wrong with it though. Plus the hellish smell coming from the bathroom. Not lindens problem apparently. I even bothering with their complaints procedure anymore, I'm going straight to a solicitor.
1/5
TrustpilotDon't buy a Linden property
My daughter and her husband bought a linden homes house just over two years ago. They have had numerous problems including having to have a whole wall replastered because the finish was shocking. Now they have water coming through the ceiling of the downstairs toilet and have been told the house is out of warranty so it's not their problem. Don't ever but a Lindens property.
1/5
TrustpilotPoor service
Poor service. We moved to our new build in July 2018 after just giving birth and 3 years later, our kitchen is still not completed. We have constantly asked the team when this is being completed and we have people come out to finish the kitchen, but they turn up with the wrong materials and say it is a 2-3 man job that will take majority of the day - rather than a quick job they were made to believe.Longacre Basingstoke cannot hold a site manager and the staff rotation is awful. No wonder there has been no consistency with our experience. Fed up, and just want a finished kitchen.
1/5
TrustpilotWhere do I start absolute terrible…
Where do I start absolute terrible builder....5 months on from moving into the property and we are still having snagging works done.Poor workmanship has gone into this property from start to finish.Never would i buy a new build from this builder.
5/5
TrustpilotLove our new home
Love our new home, great experience From start to finish. Site manager excellent.
1/5
TrustpilotHonesty avoid this folks
Honesty avoid this folks . Very substandard material. Everything falling apart. When you contact them , they respond like you are crap. Visited my friends new houses, you then realise Linden home design is a joke. What a difference. I will be definitely selling this house. Thank God house prices goes up irrespective of design .
1/5
GoogleMy aunt is a current resident, paid for by the NHS with she recovers . I book a visit I ask if I need to give a phone number they said no . I driver over 3 hours to be told closed due to Covid scare , and that all residents had been told and also next of kin e-mail both where lies , is it not the duty of care to make sure the carer user & their next of kin informed . I also have to add this happened in March 2022 when petrol costs over £1.70 in places so not a cheap driver to than just phone my aunt to tell her why I could not visit !! ( and that’s when she found out there was an issue !)
Hi Charlotte, thank you for taking the time to leave a review. We can’t discuss specific cases or personal details here, so please could you provided us with more information about your experience so we can investigate your comments further. Please email feedback@bupa.com with your contact details and we will be back in touch.
4/5
GoogleNice place to spend your last years. My mum stayed and past away here. The staff are good helpful and friendly. Considering the circumstances many folks dont want to be in a care home but most need all round care and its a tough and difficult situation but the staff try deal with this well. Theirs good activities and excellent catering. The grounds are nice to with lots of flowers and birds in summer. Thanks for all the support you provided. Miss you mum
Hi Mark, thank you so much for taking the time to leave a review and the lovely comments about our home and the support your mum received. We will share your comments with the manager at Freelands Croft.
1/5
TrustpilotDisgusting behaviour
As if you took away a garden built for the passing of four boys who sadly got there lives took from them!You can’t build over a memorial garden!No wonder the mother is upset. Disgusting behaviour!
1/5
TrustpilotSome of the worst after care service…
Some of the worst after care service I've ever known for any product or service, let alone one which represents the biggest investment I'm ever likely to make. Very badly informed staff from start to finish. Blatant lies regarding obvious problems with the property. Constant avoidance tactics in rectifying problems. Untidy and unprofessional contractors sent to fix problems. Obviously its the property and price point that will decide wether or not you buy with Linden but literally every stage of the purchase and after care has been a litany of problems.
1/5
TrustpilotSubstandard houses built by cowboys
Never buy a house from these lying unscrupulous scumbagsWe have 140 snagging problems on our home, we have been fighting for 4 1/2 years to get them sorted. The warranty is not worth the paper it is written on. Nhbc say linden are liable, linden says nhbc have to fix it, no one fixes it!!Our porch is hanging off, the electric is wired wrong, there is no rain water goods under the garage, the earth wire was not attached to the gas and electric meters, if you turn the electric off for upstairs the electric partly goes off downstairs and not upstairs at all. The flue for the boiler is at an angle so rain water runs into the boiler, the extractor fan pipes were non existent in the loft causing a fire hazzard, the windows are fitted incorrectly and were supposed to be grey but turned up onsite white so they sprayed them, now they are peeling and look like a Friesian cow. Toilets aren’t level, door handles aren’t level, light switches aren't level or they are damaged, i could go on but whats the point, they are able to build substandard houses and get away with it,because it says on their blurb that they dont have to build quality, i wish we has never brought this house, its been too stressful to call home.
1/5
TrustpilotNightmare housing provider
We have had so many issues that we would never buy off Linden again.There were so many snagging issues and things that weren't put right. The workmanship in genral was shoddy, trowel marks on walls, cupboards not straight, cupboards dinted or scratched, door frames made with MDF so super soft, dinted easily and can't be sanded down and easily repaint. All the interia doors are hollow and cheap. Oven and hob very cheap, the oven leaks water onto the floor, the fan above the hob just circulates the air and isn't a extractor fan. The hob was completely scratched after a few weeks as there weren't any pads to protect it.I have had workmen back to redo jobs which have made a worse job than the original.The drainage is also a nightmare and our downstairs toilet and ensuite shower are continually blocked so much so we can no longer use the downstairs toilet. The pipe for this runs all the way under the house at pretty much a level angle and the flush isn't powerful enough to shift anything down it.The site manager was cocky and arrogant when I wrote an average survey they gave me as jobs hadn't been completed and told me people who ticked 'wouldn't by again' boxes didn't get any work done. As soon as the showhome office closed all support ceased and emails from us or any of the neighbouring houses were ignored.It is worth noting that my husbands previous new build, with a different provider, didn't have a single problem. We love the house layout and plot but it stops there.
1/5
TrustpilotI have just had the most pathetic and…
I have just had the most pathetic and discourteous treatment by the sales and guy at Hanstead Park sales office and I only went in to make a sales enquiry as a genuine buyer - now I wouldn’t touch them . I went in without an appointment which is ‘against policy’ but he squeezed me in . Everything sold off plan this year apart from a few houses and the one I was interested in the show home was off limits until the oven had been replaced ??!! Ok fair enough , I had to beg to have a look through the window and the young guy concerned had no sense of making me feel comfortable, totally unhelpful arrogant and in the ‘computer days no’ mold. So I went back 10 mins later with my family and he outright refused to let my wife look through the window - ‘not I can’t let you do it again’??!! What arrogance and a control freak . ‘I have a teams meeting now and can’t allow it’ how that can affect my wife looking through a window was beyond me ? I was so outraged that it got a little more heated as he made no effort to smooth things and have no explanation other than ‘company policy & health and safety which was rubbish. These guys are inexperienced and have no idea how to deal with customers. This is the service and attitude you can expect from these muppets - see all other reviews . Good riddance
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Stonehouse has the most, with 494 reviews rated 2.6 out of 5, followed by Fleet with 187.
The eight Leaf Living offices, by town:
