Leaf Living reviews

★★★★★ 4/5

Google

Been at our rental property now for a week along with my housemate. Overall, we're very happy with the whole process. First time renting, so what initially seemed daunting, was made very easy by the staff. Matt was brilliant from start to finish, showing us round, answering all questions and getting back to us. Our only downsides, were that getting a hold of staff on calls, was honestly very challenging, more so than it should of been. Having said that, staff were always friendly and efficent, no timelines ever got missed during this process. We did have some issues getting our tags to work on the property since no conventional keys regarding the front door; and that was stressful for the day we moved in. Either a left message or quick start guide would of really helped for the hour we lost figuring all this out. Would we recommend Leaf Living to any reader ? Yes we would! The Portal was easy, like we said, staff were always nice and supportive. But I understand like many industries, the chaos of such things. If we could give Leaf Living a 4.5/5 star, we would! But either way, we both recommend and wouldn't hesitate to use them again, all the best :) James.

James · 26 March 2026

★★★★★ 1/5

Google

I had a viewing booked today at 11:30am. My husband was running slightly late, so I called the office in advance to ask if we could be seen at 11:45am or 12pm. I was told this wasn’t possible as the agent, Ryan Lind, had another viewing after ours. I accepted this and said I would attend the viewing alone. I arrived at the property at 11:25am. Ryan was nowhere to be seen. I repeatedly called the lettings office with no answer and eventually had to call sales just to get through to someone. I was told they couldn’t reach him and that I would be called back with an update. After a lot of back and forth, Ryan finally appeared at 11:52am, walking up with other viewers, looking extremely scruffy. Despite keeping me waiting for over 20 minutes, Ryan didn’t apologise once. I calmly said my husband would arrive shortly and asked if we could wait a few minutes so we could view together. Ryan responded by saying there were “only 10 minutes left” of my appointment. When I pointed out that I had already waited 20 minutes due to his lateness, he became rude, said the viewing would be cancelled, and stormed off like a child. His attitude was disgusting and completely unprofessional. He would never have spoken to a man the way he spoke to me. I had also rearranged my entire working day to attend this viewing. This experience was disrespectful, disorganised, and unacceptable. I would not recommend Leaf Living based on this encounter.

Yas · 16 January 2026

★★★★★ 1/5

Google

This is great to see! But what would be amazing if you team reply to emails of a complaint One of your tenants keeps blocking the road that we all live in. 9 people in a 3 bed house with 9 cars/vans? Really?? 3 times we haven’t been able to get our medical supplies for my son on dialysis and once the ambulance couldn’t get to our home. Leaf Living thanks for not controlling your tenants and causing this stress and risking people’s lives

Jason · 16 March 2026

★★★★★ 5/5

Google

I had the pleasure of working with Ryan from Leaf Living, and he couldn't have been more attentive and helpful throughout the entire process. He called me the morning of the viewing to make sure I knew where I was going, and from the moment we met, he was incredibly welcoming and understanding of my family's specific needs. We have a young son and were looking for a long-term home, and Ryan clearly understood the importance of finding the right property for us. He guided us through the application process with ease, making everything simple and straightforward. What truly stood out was how proactive and responsive Ryan was, every time I emailed or had a question, he replied within minutes, which has been a rare experience compared to other estate agents I've dealt with. Ryan, you're a credit to the Leaf Living team! Thank you for making the experience such a positive one. Leaf Living deserves all 5 stars!

K · 27 September 2024

★★★★★ 5/5

Google

We are very happy with the service and help from Ryan at Leaf Living, he has been very helpful and welcoming in supporting us through the process of applying for and checking into our new home. We came to view with our little children and he was very patient, understood our needs and helped us find the best property for us. Ryan supported us with the application and guided us through the process and was very welcoming and informative on the day we moved in, showing us the different features of the property and giving us advice on how to make the most of the features and feel at home. We highly recommended working with Ryan and the team at Leaf Living, everyone has been very nice and supportive through the process.

Georgiana · 25 September 2024

★★★★★ 1/5

Google

Broke the terms of their contract regarding the time scale in which they would return our deposit, failed to respond to any contact from us and failed to respond to the Tenancy Deposit Scheme. We’re still waiting for our deposit almost 3 months after our tenancy ended. Although their failure to respond means we’ll eventually get our deposit back, they’ve still profited from the interest they’re earning on that money. Completely unacceptable behaviour as landlords.

H · 16 December 2025

★★★★★ 5/5

Google

Daisy Bluman was great throughout the process of selecting our new home and was always on call for questions and even went out of her way for the handover of our new keys. Would highly recommend the Leaf Living team.

Keiren · 16 April 2025

★★★★★ 5/5

Google

I had a very positive experience with Leaf living, particularly Jenna. She was very helpful, attentive and patient with our viewings and helping us find our home. I would really recommend their services for finding a lovely home!

H · 16 April 2025

★★★★★ 5/5

Google

Very friendly and professional. Megan and her team have provided a smooth rental experience, along with great rental properties....which is a refreshing change from the current market and we look forward to moving into our new house.

Debbie · 16 April 2025

★★★★★ 1/5

Google

I will try to be impartial as I can... Pros (blink and you’ll miss them): Keys handed over on the agreed day. End of list. Everything else: • Shoddy snagging: Logged dozens of faults in their app - got radio silence or a “we’re looking into it.” We spent three months staring at cereal boxes where kitchen cupboards should have been. • Neighbour circus: Repeatedly blocked from our own drive. Leaf Living shrugged, yet happily parroted a complaint when we had a guest park - shocking double standards. Attached a picture to show you just how poorly managed this situation was. • Budget-bin Wi-Fi: Router so cheap even Sky’s engineer asked, “Where did they dig this up?” Dropped 8-12 times a day easy - great if you need a reason to jump off a work call. Sooo, the checkout: Leaf Living waited 34 days, then tried to claw back £2,560 of a £2,700 deposit for: ◦ “Over-grown” grass that grew after we moved out ◦ Food products in external bins (we’re vegetarian - nice try) ◦ Shelves they left in the garage now rebranded as “tenant rubbish” ◦ Wall scuffs - even after we repainted with the exact colour code they supplied ◦ Oh we are also being charged for items that we raised on the annual snagging list, a bit of carpet that come away that COUNTRYSIDE contractors said they would fix. The whole situation is a comedy of errors. We’ve sent the whole farce to the TDS - hopefully they will see sense. Bottom line: Leaf Living charges luxury rents for bargain-basement management, then tries to rinse you on the way out. If you enjoy endless follow-ups, flaky internet and a deposit dispute for dessert, sign right up. All we ever did was remain compliant and respectful, the same in return would've been nice.

Ashley · 28 May 2025

★★★★★ 5/5

Google

Megan was incredibly friendly and helpful. She made the whole daunting task of moving much less stressful. Highly recommend!

James · 16 May 2025

★★★★★ 5/5

Google

Was very hesitant to choose Leaf Living as we had never heard of them before but we could not be happier with property, almost feels like a dream come true. The process from start to finish was quick and easy, only took 2 weeks from having application approved to getting the keys. To whole team was on hand every time we had questions and was very quick to reply. If you are on the fence about going with Leaf Living, you would not be disappointed if you did. Definitely recommend.

Ashley · 18 October 2024

★★★★★ 5/5

Google

Sally from Leaf Lettings has been amazing throughout the process of finding a new home. 🤩 Always friendly and efficient, always keeping us updated. It’s been a pleasure working with her. …

Lauren · 25 September 2024

★★★★★ 5/5

Google

Wonderful customer service received from Alexander Smith, Property Manager at Leaf Living yesterday! Thank you Alexander

Carol · 16 April 2025

★★★★★ 5/5

Google

Sally has been amazing from start to finish. She has kept us updated along the way and we are very thankful for such an amazing friendly person. We move in tomorrow and very excited.

Robin · 25 July 2024

★★★★★ 4/5

Google

I couldn't be happier with the experience. Ryan was professional, responsive and knowledgeable. He guided us through each step of the process, providing clear advice and answering all my questions.

Abi · 25 September 2024

★★★★★ 5/5

Google

We have very recently moved into a 3 bed Leaf Living property at Orchard Green. Our experience has been great and the property is so nice, as is the surrounding area. Alex Smith who works in the property management team has been amazing! Ensuring the property was ready for us and made our move in a smooth and problem free experience. He has been on hand to answer all my questions, responds quickly and has gone above and beyond bless him. Fantastic customer service. He is a real credit to the leaf living team.

Debbie · 27 July 2024

★★★★★ 5/5

Google

Leaf Living has been incredible in supporting us with organising and helping things move forward and explaining all the steps in the process. Thank you Sally for all of your help!

Laura · 10 August 2024

★★★★★ 5/5

Google

I was impressed by Amy’s dedication. She dealt with things in a highly professional way. I am happy to choose Leaf Living. Thank you Amy for all of your help!

Nicole · 17 August 2024

★★★★★ 1/5

Google

Pathetic aftercare support despite excellent sales service. Have been raising issue on no water supply in ensuite and extremely weak water pressure throughout the entire home at Leaf Living Albany Park for a month, still they do not send contractors to remedy the issue. A real test on one's patience! I'd not recommend based on this aftercare service.

Row · 16 May 2025

★★★★★ 5/5

Google

This is one of the best services I have experienced in a while. The staff, Sally, went above and beyond to ensure that I got what I wanted and even when things were a bit unclear, she saw that I was comfortable and made the process seamless. I am looking forward to having a great time at the property as I have felt welcomed from the get go. An excellent service.

R · 1 July 2024

★★★★★ 5/5

Google

This is one of the best services I have experienced in a while. The staff, Sally, went above and beyond to ensure that I got what I wanted and even when things were a bit unclear, she saw that I was comfortable and made the process seamless. I am looking forward to having a great time at the property as I have felt welcomed from the get go. An excellent service.

Ogbimi · 25 June 2024

★★★★★ 5/5

Google

An excellent experience with an easy application process and all the team were really helpful, the houses are beautiful and everything was explained really well by the Lettings Consultant. We are really happy in our new home, thanks to all at Leaf Living.

Fiona · 16 April 2025

★★★★★ 1/5

Google

WARNING Do not have anything to do with this company. Be warned.

Heath · 16 November 2025