Every review we hold for the Hedge End office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot100% Reliance on a bot
100% Reliance on a bot - with inability to make human based decisions.
Have wasted 2 weeks of time on trying to get a property. For referencing, they rely 100% on a simplistic bot service from a company called Goodlord. This bot asks for ever increasing amounts of personal information, and for income, if all of your Employer name, the name on your payslip, the name on the bank receipt into your account, and your employers payroll scheme with HMRC do not match up 100%, then it will refuse you (and since most banks will shorten long company names on your statement - that means a very high refusal rate)
Now, logically, with this obvious shortcoming, a human would step in and look at the rest of the income evidence (payslips matching the money coming into the bank etc) - but with Leaf Living it is not the case - it does not matter who you speak to, nor how much money is coming into your bank account - you could have £1 million per month coming in, but if the bot says no, then they will refuse you (in our case we had net income of more than double the amount needed - still was no use).
My recommendation? don't bother with them. It is simply not worth the waste of time, effort and stress
Oh and I'll add another peice of advice… when speaking to an agent about a property, ask if they use Goodlord for referencing… if they say yes, don't bother applying.
Ashby · 30 September 2026
★★★★★ 1/5
FacebookAbsolutely horrific customer service. SLAs they hide behind to fix your issues is utter garbage. Everything looks nice but falls apart. If you want to bang your head against a brick wall or spend money on therapy you once never needed, then sign up to Leaf Living. You’re just a phone call away from regret. Until things improve I would say avoid at all costs.
Simon · 17 November 2025
★★★★★ 1/5
FacebookAbsolutely awful landlords, money grabbing and treat tenants awfully. Would not recommend, never fix issues, left us with blocked drains over Christmas and recently no hot water. Companies house shows a string of directors that have resigned and most registered offshore…. Refused to extend our contract month by month even though it was an option, then blind sided us with legal jargon and ended up issuing us a section 21 which would make us homeless…not nice people at all!
Tiffy · 23 January 2024
Agent replied · 22 February 2025
Hope everything ok with you Tiff x
★★★★★ 1/5
FacebookToo many things to deal with, but let's just begin here: Why are we the ONLY house in this neighborhood that has been handed a turf that is infested with mushrooms?
Safiyyah · 22 July 2024
★★★★★ 1/5
FacebookI rent the the gateway in Bexhill. I am from Hong Kong
When we facing problem in home, for example, internet service, no one will help
Chan · 19 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
