Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Langford Russell when renting out a property, and I couldn’t be more pleased with the experience. From start to finish, Adonis was incredibly professional, knowledgeable, and attentive. He took the time to understand my needs, provided expert advice on the rental market, and ensured everything was handled smoothly.
What stood out the most was his communication. Adonis kept me updated at every stage and was always available to answer any questions I had. He handled all the details, from arranging viewings to finding us prospective properties, with efficiency and care, making the entire process stress-free. Thanks Adonis!
Geetika · 24 February 2025 · Langford Russell Orpington
★★★★★ 5/5
GoogleExcellent experience. All members of staff were friendly and enthusiastic. The marketing material was clear and professional. We had a buyer within about two weeks of the house going on the market and felt we were kept well informed throughout the whole process.
Anne · 13 February 2025 · Langford Russell Sevenoaks
Agent replied · 16 October 2026
Thank you, Anne! We're thrilled to hear about your excellent experience with our team. It's fantastic that you found our marketing materials effective and that you felt well-informed throughout the process. Your satisfaction is our top priority, and we appreciate your kind words!
★★★★★ 5/5
TrustpilotExcellent service from Jess Rayfield
Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with
David · 3 February 2025 · Langford Russell Sevenoaks
★★★★★ 1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
Gurbax · 30 January 2025 · Langford Russell Sevenoaks
★★★★★ 5/5
GoogleKelly was just amazing selling our house on Forest Ridge. She was so dedicated and passionate, finding a buyer at such incredible speed! Once we accepted the offer, the moving process took nearly 11months due to the length of the chain. At every step on the way, Kelly did all she could to try and push this along, keeping us regularly updated throughout. Couldn’t ask for such amazing service, genuinely very personal and passionate, helping us move through such a stressful chain. Thank you!
Victoria · 21 December 2024 · Langford Russell Beckenham
Agent replied · 24 December 2024
Victoria, we're thrilled to hear about your positive experience with Kelly! Her dedication and passion truly shine through, and it's wonderful to know she supported you during the moving process. Thank you for sharing your journey with us; we appreciate your kind words!
★★★★★ 5/5
GoogleI would especially like to thank Kelly and Eddie for all their hard work and perseverance in the successful sale of my property. I cannot recommend Langford Russell highly enough.
LMarie · 18 December 2024 · Langford Russell Beckenham
Agent replied · 24 December 2024
Dear Lmarie Hawkett
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property.
Excellent staff: Mauricio, Deven and Mia.
I would recommend this estate agent.
Oscar · 18 December 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 5/5
GoogleMy son Luke has recently bought his first home through Langford Russell. I want to highly commend Carys & Eddie. I have worked in the industry for over 40 years so totally understand the frustration of trying to push a sale / purchase through to a satisfactory completion. They have always been on the other end of the phone to help. Thank you so so much.
Yvonne · 17 December 2024 · Langford Russell Beckenham
Agent replied · 24 December 2024
Dear Yvonne Short
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotMark and James from Rainham
Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property.
I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.
Carmen · 13 December 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 5/5
GoogleGreat service from Will and team with our purchase. Kept on top of the chain and helped with the progress when any hurdles were met. Very prompt and clear in communication, I would use them again in the future.
Alice · 11 December 2024 · Langford Russell Orpington
Agent replied · 25 December 2024
Dear Alice Tong
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBrilliant team! Oliver, William and Sienna…. Thank you so much for enabling us to make a seamless sale!
Siti · 8 December 2024 · Langford Russell Orpington
Agent replied · 25 December 2024
Dear Siti Rahman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotIncredible company
Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend
Victoria · 3 December 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 5/5
GoogleEver since my -love at first sight- flat viewing, Kelly Walsh has supported me with an outstanding professionalism in every stage of my purchase journey. Kelly was honestly the first real estate agent whom I communicated with (whether renting or buying) and who demonstrated a rare elegance letting the property speak for itself rather than persuading me into signing a contract. As a foreigner, totally unacquainted with the UK property legislation, I only received grace and empathy from Kelly who has assisted me with patience and promptitude, mediating communication with the seller whenever possible and connecting me with her colleagues for any adjacent works I needed for the property.
Diana · 1 December 2024 · Langford Russell Beckenham
Agent replied · 24 December 2024
Dear Diana S.
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
Susan · 29 November 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 5/5
GoogleFront start to finish both Will and Sienna kept us informed throughout the process of selling & buying our new home. We found them friendly, approachable and knowledgeable as well as knowing the market & prospective buyers. We would highly recommend using Langford Russell.
Louise · 26 November 2024 · Langford Russell Orpington
Agent replied · 25 December 2024
Dear Louise Butler
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently bought a flat with Carys McFarland as my estate agent. It took just two months to complete thanks to Carys’ due diligence and personalised care. She was great and I highly recommend Langford Russel!
Ella · 24 November 2024 · Langford Russell Beckenham
Agent replied · 24 December 2024
Dear Ella Parkinson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotVery poor experience with one member of the team - Joy Davis
Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line.
Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company.
Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you).
It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job.
She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on.
So in conclusion - bexleyheath branch - awesome team who will help at any point.
Joy Davis - terrible.
Henry · 20 November 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 5/5
GoogleCheerful professional help from Oliver and Sienna
Chris · 19 November 2024 · Langford Russell Orpington
★★★★★ 5/5
TrustpilotThanks to Crystal from the Forest Hill…
Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!
Sally · 17 November 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 2/5
TrustpilotBad first time buyer experience
We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September.
This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up?
The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry.
The property is back on the market as I see but with misleading info, it says it has riverside view which is not true!
Very bad first time buyer experience… not recommend Gravesend office at all!
Agnes · 16 November 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
Chris · 14 November 2024 · Langford Russell Chislehurst (7a High Street)
★★★★★ 5/5
GoogleExcellent service from Will Leggatt, who explained things clearly. Very polite and always phoned and communicated back when he said he would. Thank him very much
Maureen · 9 November 2024 · Langford Russell Orpington
Agent replied · 10 December 2024
Dear Maureen Solan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy fiance has been dealing with our apartment search. Coming into contact with Sinan has been such a blessing. He's been supportive, informative, and helpful from the get go. It's such a good experience, I'd recommend him to anyone I know.
From actually keeping in touch, offering advice, answering all our questions and getting those he didn't have immediate answers for, he's been professional. Even after moving in, Sinan has been supportive and helpful with our moving in and needs at the apartment. He definitely has gone above and beyond and set himself as the best agent we have had the pleasure to communicate with. Many thanks, Sinan!
V · 8 November 2024 · Langford Russell Beckenham
Agent replied · 8 December 2024
Dear V E Demers
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team at Langford Russell were professional and made a very difficult purchase process that much easier, making sure I was informed of everything every step of the way. Thank you to the team for their outstanding work
Alaan · 7 November 2024 · Langford Russell Beckenham
Agent replied · 22 November 2024
Dear Alaan R
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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