Trusted Agent profile

Langford Russell estate agents in Beckenham, Swanley, Orpington and 3 more

4.4

★★★★★ Great

1,467 reviews across 7 offices and 3 platforms

Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,467 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.9 / 5

964

Reviews on Google

All 7 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 7 offices

Trustpilot logo

501

Reviews on Trustpilot

Business-wide

Our offices

Langford Russell's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Langford Russell office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I recently had the pleasure of working with Langford Russell when renting out a property, and I couldn’t be more pleased with the experience. From start to finish, Adonis was incredibly professional, knowledgeable, and attentive. He took the time to understand my needs, provided expert advice on the rental market, and ensured everything was handled smoothly. What stood out the most was his communication. Adonis kept me updated at every stage and was always available to answer any questions I had. He handled all the details, from arranging viewings to finding us prospective properties, with efficiency and care, making the entire process stress-free. Thanks Adonis!

Geetika · 24 February 2025 · Langford Russell Orpington

5/5

Google

Excellent experience. All members of staff were friendly and enthusiastic. The marketing material was clear and professional. We had a buyer within about two weeks of the house going on the market and felt we were kept well informed throughout the whole process.

Anne · 13 February 2025 · Langford Russell Sevenoaks

Agent replied · 16 October 2026

Thank you, Anne! We're thrilled to hear about your excellent experience with our team. It's fantastic that you found our marketing materials effective and that you felt well-informed throughout the process. Your satisfaction is our top priority, and we appreciate your kind words!

5/5

Trustpilot

Excellent service from Jess Rayfield

Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with

David · 3 February 2025 · Langford Russell Sevenoaks

1/5

Trustpilot

WORST Estate Agents , Avoid at all Cost.…

One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.

Gurbax · 30 January 2025 · Langford Russell Sevenoaks

5/5

Google

Kelly was just amazing selling our house on Forest Ridge. She was so dedicated and passionate, finding a buyer at such incredible speed! Once we accepted the offer, the moving process took nearly 11months due to the length of the chain. At every step on the way, Kelly did all she could to try and push this along, keeping us regularly updated throughout. Couldn’t ask for such amazing service, genuinely very personal and passionate, helping us move through such a stressful chain. Thank you!

Victoria · 21 December 2024 · Langford Russell Beckenham

Agent replied · 24 December 2024

Victoria, we're thrilled to hear about your positive experience with Kelly! Her dedication and passion truly shine through, and it's wonderful to know she supported you during the moving process. Thank you for sharing your journey with us; we appreciate your kind words!

5/5

Google

I would especially like to thank Kelly and Eddie for all their hard work and perseverance in the successful sale of my property. I cannot recommend Langford Russell highly enough.

LMarie · 18 December 2024 · Langford Russell Beckenham

Agent replied · 24 December 2024

Dear Lmarie Hawkett Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Very good service overall

Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.

Oscar · 18 December 2024 · Langford Russell Chislehurst (7a High Street)

5/5

Google

My son Luke has recently bought his first home through Langford Russell. I want to highly commend Carys & Eddie. I have worked in the industry for over 40 years so totally understand the frustration of trying to push a sale / purchase through to a satisfactory completion. They have always been on the other end of the phone to help. Thank you so so much.

Yvonne · 17 December 2024 · Langford Russell Beckenham

Agent replied · 24 December 2024

Dear Yvonne Short Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Mark and James from Rainham

Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property. I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.

Carmen · 13 December 2024 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Great service from Will and team with our purchase. Kept on top of the chain and helped with the progress when any hurdles were met. Very prompt and clear in communication, I would use them again in the future.

Alice · 11 December 2024 · Langford Russell Orpington

Agent replied · 25 December 2024

Dear Alice Tong Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Brilliant team! Oliver, William and Sienna…. Thank you so much for enabling us to make a seamless sale!

Siti · 8 December 2024 · Langford Russell Orpington

Agent replied · 25 December 2024

Dear Siti Rahman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Incredible company

Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend

Victoria · 3 December 2024 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Ever since my -love at first sight- flat viewing, Kelly Walsh has supported me with an outstanding professionalism in every stage of my purchase journey. Kelly was honestly the first real estate agent whom I communicated with (whether renting or buying) and who demonstrated a rare elegance letting the property speak for itself rather than persuading me into signing a contract. As a foreigner, totally unacquainted with the UK property legislation, I only received grace and empathy from Kelly who has assisted me with patience and promptitude, mediating communication with the seller whenever possible and connecting me with her colleagues for any adjacent works I needed for the property.

Diana · 1 December 2024 · Langford Russell Beckenham

Agent replied · 24 December 2024

Dear Diana S. Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Front start to finish both Will and Sienna kept us informed throughout the process of selling & buying our new home. We found them friendly, approachable and knowledgeable as well as knowing the market & prospective buyers. We would highly recommend using Langford Russell.

Louise · 26 November 2024 · Langford Russell Orpington

Agent replied · 25 December 2024

Dear Louise Butler Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently bought a flat with Carys McFarland as my estate agent. It took just two months to complete thanks to Carys’ due diligence and personalised care. She was great and I highly recommend Langford Russel!

Ella · 24 November 2024 · Langford Russell Beckenham

Agent replied · 24 December 2024

Dear Ella Parkinson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Very poor experience with one member of the team - Joy Davis

Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line. Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company. Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you). It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job. She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on. So in conclusion - bexleyheath branch - awesome team who will help at any point. Joy Davis - terrible.

Henry · 20 November 2024 · Langford Russell Chislehurst (7a High Street)

5/5

Trustpilot

Thanks to Crystal from the Forest Hill…

Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!

Sally · 17 November 2024 · Langford Russell Chislehurst (7a High Street)

2/5

Trustpilot

Bad first time buyer experience

We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September. This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up? The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry. The property is back on the market as I see but with misleading info, it says it has riverside view which is not true! Very bad first time buyer experience… not recommend Gravesend office at all!

Agnes · 16 November 2024 · Langford Russell Chislehurst (7a High Street)

1/5

Trustpilot

Sold a lie

Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.

Chris · 14 November 2024 · Langford Russell Chislehurst (7a High Street)

5/5

Google

Excellent service from Will Leggatt, who explained things clearly. Very polite and always phoned and communicated back when he said he would. Thank him very much

Maureen · 9 November 2024 · Langford Russell Orpington

Agent replied · 10 December 2024

Dear Maureen Solan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My fiance has been dealing with our apartment search. Coming into contact with Sinan has been such a blessing. He's been supportive, informative, and helpful from the get go. It's such a good experience, I'd recommend him to anyone I know. From actually keeping in touch, offering advice, answering all our questions and getting those he didn't have immediate answers for, he's been professional. Even after moving in, Sinan has been supportive and helpful with our moving in and needs at the apartment. He definitely has gone above and beyond and set himself as the best agent we have had the pleasure to communicate with. Many thanks, Sinan!

V · 8 November 2024 · Langford Russell Beckenham

Agent replied · 8 December 2024

Dear V E Demers Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

The team at Langford Russell were professional and made a very difficult purchase process that much easier, making sure I was informed of everything every step of the way. Thank you to the team for their outstanding work

Alaan · 7 November 2024 · Langford Russell Beckenham

Agent replied · 22 November 2024

Dear Alaan R Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Langford Russell

Which Langford Russell office has the most reviews?

Beckenham has the most, with 713 reviews rated 3.9 out of 5, followed by Swanley with 694.

Where are the Langford Russell offices?

The seven Langford Russell offices, by town:

Has Langford Russell won any awards?

Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent