Trusted Agent profile
★★★★★
1,467 reviews across 7 offices and 3 platforms
Langford Russell has seven offices, in Beckenham, Swanley, Orpington, Chislehurst (two offices), West Wickham and Sevenoaks. Together they have 1,467 reviews on three platforms, rated 4.4 out of 5 overall.
964
Reviews on Google
All 7 offices
2
Reviews on Facebook
All 7 offices
501
Reviews on Trustpilot
Business-wide
Langford Russell's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery good service from the West Wickham team. They were very diligent throughout the process and would recommend
Dear Stephen Parker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReliable service, very personable.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleFrom day one the team at Langford Russell in Beckenham made me feel confident that the sale of my flat was in good hands. Excellent local knowledge and great advice regarding the asking price. The first person to view the flat offered the asking price. Despite a rather complicated sale process that took longer than expected, they kept me well informed and showed great resilience and patience with the buyer. I highly recommend Eddie, Kelly and the team!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI cannot give enough praise to the staff. My property was a tough sale but they persevered and found a buyer and then worked really hard to achieve completion which was not easy. They are a very professional setup and nothing was too much trouble. I would highly recommend them to anyone who wants to sell or buy a property.
5/5
GoogleAfter trying to sell a property in Swanley with two other local agents for over one year, I decided to try Langford Russell having read very favourable reviews on their service. I was not disappointed. From day one Hayley, Jo and the team at Swanley adopted a very proactive approach, kept me informed at all stages of the process and secured a first time buyer within a couple of weeks. Thank you everyone at the Swanley branch for making this house sale stress free.
5/5
GoogleMadeleine was fantastic in helping me sell my house and in particular working so hard to get the chain to completion - thank you!
Dear Tracey Akerman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLucass has been kind, professional and helpful
Dear Srikanth Akunuri Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Google5 Stars, Outstanding Service from Eddie! As a first-time buyer, I couldn’t have asked for a better estate agent than Eddie. He guided me through the entire process with patience and expertise, ensuring I felt supported every step of the way. Even when there were challenges with the solicitor, Eddie stepped up, maintaining excellent communication and working with the vendor to get my purchase over the line. His dedication, professionalism, and outstanding customer service made all the difference. I highly recommend Eddie and will definitely be returning when it’s time to sell. Thank you for everything!
5/5
GoogleLetting process all handled smoothly by Louise who is knowledgeable, informative and a pleasure to engage with managing the required legislative home checks by trades people/ photography etc. New suitable tenants were found quickly with clear pricing. Recommend this business.
Dear Timothy Cheale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotA great team at the Crystal Palace…
A great team at the Crystal Palace office and back up through the network. Over an extended period of time, March 24 to February 25, two buyers and a lot of issues to overcome, Godefroy and the team were there to help.
5/5
GoogleI had a fantastic experience with Louise Ward the Lettings Manager in Sevenoaks. She was incredibly professional, well-organized, and highly efficient in helping me view a beautiful property. She provided all the necessary details about the house and the surrounding area, ensuring I had all the information I needed to make an informed decision. Her prompt action in putting forward my offer and her excellent communication skills made the entire process seamless. She was proactive and dedicated, working diligently to finalize the rental agreement as quickly as possible. I truly appreciate her efforts and would highly recommend her services to anyone looking for a smooth and hassle-free letting experience!
Avishek Mukhopadhyay, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. We are always more than happy to assist you if anything else comes up. Take care! Thank you again for leaving us this response! Kind regards Langford Russell
5/5
GoogleLangford Russel are not the cheapest estate agent and that's because, as we found, the deliver an energetic and supportive service that achieves sales higher than you'd get elsewhere (effectively negating the slightly higher fee!). I have to shout out Lucas and Steve who were both exceptional throughout and drove through our sale before the stamp duty change exactly as they said they would. Don't look further than this company to sell your house.
5/5
GoogleFantastic service from everyone at Langford Russell. Made the sale as easy as possible, and sorted issues readily and quickly as they arose. Would definitely recommend
5/5
GoogleThe Sevenoaks office really went above and beyond with their help and service. Rob, Daroll and Madeleine really helped me at a very difficult personal time in my life. 100% recommended.
Dear Ian Lindsay Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDid a Fabulous Job on working on the house rent procedures and managed to complete tasks quicker. (I should specifically Thank one of their staff members, Louise) She helped me throughout the process, didn't hesitate to help at all and have been very kind. I really appreciate your help:)
Dear Mathygaesh Mathanaras Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service and thanks to James…
Very good service and thanks to James Clachar for is help through out the process and after
5/5
Google“Who says moving has to be stressful? Let Langford Russell make it seamless!” I just wanted to take a moment to share my appreciation for Adonis and the outstanding service he has provided. From the very beginning, he has been incredibly professional, knowledgeable, and proactive in helping with renting my property. His attention to detail, clear communication, and willingness to go the extra mile made the entire process smooth and stress-free. It’s rare to find someone so dedicated and genuinely invested in their clients’ needs, and I truly appreciate his efforts. I would highly recommend Langford Russell to anyone looking for a reliable and efficient estate agent.
Dear T P Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a first time buyer, I found Madeleine friendly and helpful. She helped to drive things forward when appropriate and was always very reassuring!
Dear Rebecca Dugard Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSteve Mullins and Marcus Williams are amazing at what they do, and will help you through every step of the process. Would highly recommend!
Dear Ryan Hall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI can't recommend Adonis highly enough! From start to finish, he made the entire process of finding my dream home seamless and stress-free. He took the time to understand exactly what I was looking for and found me the perfect house. Not only did he secure it quickly, but he also went above and beyond to ensure that I could move in on a date that worked best for me. His professionalism, dedication, and attention to detail were truly outstanding. If you're looking for an estate agent who genuinely cares about his clients and gets results, Adonis is the one to trust!
Dear Olga Anderson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMadeleine was superb throughout our house move. She was extremely efficient and got back to us over every matter. The move was made so much easier knowing we could rely on Madeleine to help us out when needed. Thanks again for helping us with our dream house.
Dear Owen Herbert Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAVOID TO RENT WITH THIS AGENCY!!
AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!
5/5
GoogleI couldn’t recommend Langford Russell Estate Agents more. Their professionalism, communication, and organisation were the best out of all the estate agents we dealt with whilst trying to find the right property for us. Special mention needs to go to Joseph for showing us around multiple properties and taking on board our feedback. He always came back to us with other suggestions and wasn’t pushy in any way. It felt like he genuinely cared about finding us our next home. A great experience all round with Langford Russell in Swanley.
Dear Ben Hudson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJamal - Brockley acorns estate agents
Jamal is such a fantastic estate agent, as with all dealings with Acorns they’re very family orientated and look out for you. He helped me in my recent move to a family flat enabling me to stay in the area which was no easy feat. Also, he’s recently helped my friend’s mum in looking for a suitable flat to rent. Really highly recommend Jamal, such a professional, warm person.
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The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Beckenham has the most, with 713 reviews rated 3.9 out of 5, followed by Swanley with 694.
The seven Langford Russell offices, by town:
Yes. In The Trusted Agent 2026 awards, Swanley won Gold, Beckenham won Trusted Agent and West Wickham won Trusted Agent.
