Trusted Agent profile Β· Berkshire, Oxfordshire and Wiltshire
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3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe met Marcus today for a viewing of a property let. Whilst it is a simple studio flat he was very enthusiastic, helpful and attentive as if it was worth a lot of money. We hope very much that we can make this deal work and we know that Marcus will be working very hard to make this happen. Good job.
Thank you for taking the time to post a review, Chris! Marcus will be delighted to read your feedback and he was very happy to be of help!
5/5
GoogleI canβt recommend these guys enough! Clare Black dealt with me and my girlfriend who are having a big move due to work. She was super friendly and super helpful with anything we needed, and she made the process so quick and easy. We canβt wait to get moved in!
Sam, thank you for taking the time post this amazing review and recommendation! Clare has loved being of help and will be thrilled to read this!
5/5
GoogleJones Robinson have been excellent at understanding our needs and keeping us informed of new and interesting properties. Clare Black in particular has been brilliant, accommodating our needs re viewings and even being super kind and helpful when I was very late to an appointment. π Thank you! β¦
Thank you so much Sue, Clare will absolutely love reading your feedback!
5/5
GoogleI have had nothing but good interactions with Jones Robinson. Caitlin, one of their agents has been very proactive in helping us find our home. Big thank you to her for her responsiveness and persistence!
Thank you, Maria for posting this delightful review for Caitlin, we really appreciate it! She will be thrilled to read your kind comments!
5/5
GoogleI have been dealing with Jones Robinson for some time now, and every time I have been very impressed with how efficient they are. Clare has been very helping in helping with finding me a rental property, and she is always very well organised and has a depth of knowledge about the properties she is showing.
Thanks Chris! We really appreciate you taking the time to post this lovely feedback! Clare will be delighted to read this!
5/5
GoogleWe like the services of Jones Robinson in my search for a new property. Clare Black, who has been helping me with this is pretty professional and went extra mile to book a viewing for a new available property as per my need. Keep the good work !!
Thank you for taking the time to post this review Anuj. Clare will love to read your kind comments.
5/5
GoogleI have had a really good experience with Jones Robinson Estate Agents. Clare is an amazing member of staff she gets things done. she's gets back to me straight away and I don't have chase her. So I just want to say thanks to her.
Thank you, Kim for posting this review for Clare! She will love reading your kind comments!
5/5
GoogleI only registered with Jones Robinson Estate Agents a few hours ago, and I'm already receiving property details closely matching my requirements. Many thanks to Clare Black for her efficiency and professionalism, great work! :)
Thank you Martin, this is fabulous feedback for Clare she will be absolutely thrilled to read your comments and loved being of help!
5/5
GoogleI showed an interest in a rental property and emailed Jones Robinson accordingly. I quickly received a call from Clare Black from the rental team. Clare was interested, helpful, informative, knowledgeable, efficient and friendly. She was able to quickly book us in for a viewing. Very impressed indeed with Jones Robinson.
Thank you for this amazing review, Sandra, Clare will be absolutely thrilled to read your comments.
5/5
GoogleI am pleased to get quick support and guidance from Jones Robinson. I had bad experiences with many other estate agents, but I felt great speaking with Lisa here. She helped me finding the suitable properties and also managed to arrange time that was convenient to me. Thanks a lot π β¦
Thank you Sujal, Lisa has been delighted to be of help and will really appreciate your feedback!
5/5
GoogleWe cant speak highly enough of Jones Robinson estate agents. We have now used their services a number of times to buy and sell and have always found them to be incredibly helpful, proactive and responsive. Paul Evans has been our main point of contact and has always given great advice and support when buying/selling.
Thank you for taking the time to post this review Matt! Paul will love reading your kind comments!
5/5
GoogleI had a great conversation with Caitlin yesterday in regards to a property I am interested in viewing. She provided excellent informative guidance and it is clear she is very knowledgeable and good at providing recommendations. Caitlin was very personable and genuine whilst being professional and happy to answer the questions I had.
Chloe, this is such a lovely review for Caitlin! Thank you for taking the time to post this, we really appreciate it.
5/5
GoogleWe have used J&R for a number of years to manage our property. The service which they provide has been excellent, especially Melissa. Melissa is our direct contact and any queries or requests have been completed swiftly with no hesitation. Thank you Melissa π The sale of our house was also through J&R, the process was managed extremely well and we achieved a very healthy offer leading to a sale. Daniel kept us informed throughout and is extremely knowledgeable. I would happily recommend J&R!
Thank you for posting this lovely review, Andrew! We really appreciate the recommendation!
5/5
GoogleI called Jones and Robinson regarding a property I had seen but unfortunately it had already gone. I spoke with Clare who was extremely helpful and was listening to what I would want from a property. Clare has been extremely helpful and I look forward to working with her in the future!
Thank you Alex, that's very kind of you to post a review for Clare, she will be delighted!
5/5
GoogleMy partner and I have booked for house viewing through this agency. Can't comment on the quality of the houses yet as we haven't seen in person but the pictures are well presented and customer service is excellent and polite. We were served by Caitlin and Marcus who were both very pleasant to speak with :)
Thank you for posting a review for Caitlin and Marcus, Hattie - they will love reading your comments!
5/5
GoogleI find Marcus and Lisa to be outstanding young negotiators. They are always personable, ready to give their time and have encouraged me to only search for my property with Jones Robinson, exclusively. I thank them very much and I commend them to their management.
Thank you so much for posting this review, Anthony! We really appreciate it, Marcus and Lisa will love reading your comments!
5/5
GoogleI've had a brilliant experience with Jones Robinson since I started searching for a rental property in Newbury. I cannot recommend enough, as they were always professional, helpful and kept me updated with new properties promptly. Many thanks to Clare and the team.
Thank you for posting this kind review and recommendation, Phil! Clare has loved to be of help!
5/5
GoogleWe have had a great experience so far with Jones Robinson. Marcus has been incredibly helpful with our flat search and has been keeping us up to date with any new properties that may be of interest. He has also been super accommodating planning our viewing times around our work schedules. Thank you very much Marcus!
Thank you, Ellen, for posting this review! Marcus has loved being of help and will appreciate your kind words!
5/5
GoogleI have found Jones Robinson to be so very helpful as we are trying to find our next home. They are kind, quick to respond and clearly explain all of the particulars which we have found very reassuring. I have been speaking with Rachel β¦ More
Thank you so much for your comments Rhodri, Rachel will really appreciate your feedback!
5/5
GoogleThese are really helpful and friendly people. Nothing is too much trouble to them.
Thank you Robin, we have loved being of help!
5/5
GoogleVery responsive and keeping us updated with the process so far! Would recommend the lettings team 100%
Thank you Georgia, we really appreciate your feedback!
5/5
GoogleGreat team of people , helpful from the beginning carried a high level of service all the way through out my purchase , always on hand to answer queries , thankyou to everybody
Thank you, Paul, our Devizes team will really appreciate your feedback and were very happy to be of help!
5/5
Google18 months on and our circumstances have changed and we might need to move so I called in JR to value our house. Good to see the high standards of service are still being upheld from Mikyle, Andrew, Jane and the team. It's always a pleasure dealing with people who clearly care passionately about providing excellent service and the advice and information has been incredibly useful as I hoped it would be. I have no doubt if we decide to sell you will get a sale and a purchase in no time. Thank you. We bought our house in Devizes through Jones Robinson and were very impressed with the service from meeting Rosie on site, negotiating with Mikyle to the endless support and help provided by Andrew. I was a real pleasure to do business with this great bunch of people and Andrew in particular was a real star without whose help we would never have moved. His experience, skill and tenacity was tested to the full but he was neve once not cheerful and professional. I think it goes without saying I HIGHLY RECOMMEND Jones Robinson Devizes
Phil, this is an amazing recommendation! Thank you so much for taking the to post this for our team!
5/5
GoogleI would like to thank so much Jo, Toyah and Claire for your incredible help with selling our propert. You are doing great job and I wish you all the best in the future. Bless you and thank you once again! Pawel Dagmara Henry and Gilbert πππ You are the best! β¦
Thank you Pawel, it's so kind of you to post a review for us - Jo, Toyah and Clare will be absolutely delighted!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
