Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJade Broome helped me with the viewing of a property. She was very informative and helpful through out. Charleigh Cox then helped me to get the offers, etc through. They were both very responsive and was great working with both of them.
Suvecha, this is such a lovely review for Jade and Charleigh! Thank you for taking the time to post this, we really appreciate it.
5/5
GoogleWe loved working with Jade. She is very professional, quick to attend to queries and concerns. I would high recommend Jade and would use Church Robinson in the future.
Thank you for taking the time to post these kind comments and recommendation Alexandra! We really appreciate it!
5/5
GoogleI recently completed on a property in Didcot with Church Robinson. I had a fantastic experience from start to finish. I felt the chain was well managed and moved along efficiently. Many thanks to Gary, Jade, Dawn, Jo and the team!
Thanks Laura, we really appreciate you taking the time to post these kind comments, the whole team will love reading your feedback!
4/5
GoogleRaffaele and Jade are a real credit to this team, they made us feel so secure that they were trying all they could to sell our house and a sneaky peak on the dog cam confirmed they were. When our buyers fell through Raffaele in particular made us feel valued and assured us he would be working tirelessly to make sure we didn’t loose the property we had offered on and he stayed true to his word. I do think more support could be offered post offer with the sales progression as I didn’t find ASAP particularly helpful, but the sales side was fab.
Thank you, Sadie for taking the time to post this review! Raffaele and Jade have loved being of help!
5/5
GoogleVery good estate agent. They were forthcoming with getting viewings for property, great with communication and helped me overcome barriers when they, inevitably, popped up. Jo in particular was great and was always kind and helpful when it came to issues popping up or chasing the solicitors. Gary was also really happy to help. Good experience all around.
Thank you, James for leaving this kind review! Jo and Gary will be delighted to read these comments!
5/5
GoogleExcellent service from the start of selling your house to completion. The real value with going with Church Robinson is the sales progressing service, particularly Dawn, who was amazing and invaluable in the keeping the chain together, especially when any issues arose. I would 100% recommend this estate agent.
Stuart - thank you for taking the time to post these kind comments and recommendation, we really appreciate it. Dawn will be thrilled to read this kind feedback!
5/5
GoogleTruly recommend Church Robinson if you are buying or selling in Didcot and surrounding areas. We bought and recently sold our house with them and I can’t praise them enough for all their professional work. We had our property valued above our expectations and they have truly demonstrated their knowledge of the market as we sold for slightly more than the price in the first day of viewings. We completed in 10 weeks and have felt informed and guided through the whole process extraordinarily well. Thank you to Gary Church and his team, Courtney, Jade, Jo, Dawn amongst others were fantastic. If you are looking for a professional Real Estate Agent in South Oxfordshire, Church Robinson is where you should be heading.
Thank you so much for taking the time to post this recommendation, Henrik! We are delighted to have helped and the team will love reading your feedback!
5/5
GoogleMarcus Wenczek was brilliant! Super friendly on the phone and kept checking in throughout the process. So many other estate agents have promised call backs and to keep us in the loop, but then we get the silent treatment! Dealing with Marcus was a breath of fresh air!
Natalie, thank you for taking the time to post this very kind review for Marcus! He has loved being of help!
5/5
GoogleMe and my partner are first time buyers, for our first house viewing we had a lovely lady called Carrie, she was very friendly, gave us a lot of information about the house as well as the local area, made our first house viewing stress free and fun,
Thank you, Caleb, Carrie will really appreciate your feedback and was very happy to be of help!
5/5
GoogleWe had a really positive experience with Jones Robinson - they are very attentive and easy to deal with. Paula was very helpful with the purchase of our house. Would recommend them to anyone!
Thank you, Katie, for the recommendation! We really appreciate this!
5/5
GoogleFantastic Buying experience through the Lambourn team at Jones Robinson. My wife and I couldn't have asked for a better service from Jo, Toyah and Carrie. Highly recommend and made the process feel as least stressful as they possibly could. And it was topped off with them finding our dream next house.
Thank you for leaving us a 5-star rating James!
5/5
GoogleWow these guys know their stuff! I was blown away by how professional they were! If you want to sell your property quickly and for the best price, look no further! Beth Sharpe heading sales and Nicky Simpson in after sales both deserve a special mention, keep up the good work guys! Would highly recommend.
Thanks so much Russell, this is a brilliant review for our Newbury Sales team! Beth and Nicky will be delighted to read your feedback!
5/5
GoogleI have found Jones Robinson a really nice lettings agent to deal with. Lisa Perowne has been really helpful and made the whole process easy and smooth as well as being a lovely person to talk through things with. Really great service, highly recommend!
Thanks Bee - Lisa has been delighted to be of help!
5/5
GoogleI had a viewing with Vincent Carlucci and was given a warm smiley welcome at the door. He was very patient answering all the questions I had about the property as a first time buyer. I didn’t feel rushed and left confident with all the information given.
Thank you, - we really do appreciate you taking the time to post this. Vincent will be delighted to read your comments and we wish you all the very best!
5/5
GoogleMy very first purchase and am so glad to have had Paula Rudge helping us get to the finish line. Her professionalism and perseverance to get the job done was just on another level. Lovely to talk to and went out of her way to be more like a friend than an agent. Definitely will be recommending my new friend to everyone.
Thank you Silvia - Paula will be absolutely delighted to read your feedback!
5/5
GoogleWe had to find a rental property pretty quickly due to our circumstances at the property we live in, Clare & Lucy have been amazing throughout our very quick journey to find somewhere and be accepted. Would highly recommend anyone looking for a rental property to speak to Jones Robinson as they are very helpful.
Thank you so much for this great review! Clare and Lucy will be so pleased to read your feedback!
5/5
GoogleIt has been a pleasure dealing with the team at Jones Robinson in Newbury throughout the process of buying our house recently. They are extremely professional, attentive and helpful. Special thanks to Beth for her efficiency and professionalism. Also thanks to Amanda and Taylor for all their help.
Thanks Ramona! We are delighted to hear this; Beth, Amanda and Tayler will be pleased to read your feedback!
5/5
GoogleThis morning was my first contact with an estate agent in many years and i was so glad i spoke with Clare. She was both professional and friendly. She was quick to come back to me after i sent an email. So definitely 5 stars for Clare Black :)
Myriam, thank you so much for taking the time to post this lovely review for Clare!
5/5
GoogleVery helpful and supportive. Lisa and Marcus have both been very friendly and polite, always ready to answer any questions my partner and I have had - which are many! They've made the entire renting process easy, could not recommend them enough
Remi, thank you for your lovely comments! Lisa and Marcus will love reading these!
5/5
GoogleI spoke to Marcus who was very polite, considerate of our requirements & preferences for the properties we were looking to rent and was quick to arrange appropriate viewings. He was also very accommodating when i had to change the time/date of viewings due to work commitments
Thank you - We really appreciate you taking the time to leave a review for Marcus!
5/5
GoogleThought the process of finding a house Jones Robinson have been amazing. Really good communication throughout and quick to reply to emails. Lisa has specifically been amazing, always willing to help and go the extra mile for us!
Thanks Matt, we really appreciate your feedback!
5/5
GoogleI have been really pleased and impressed with the process of selling our house with Jones Robinson. Joe and Toyah at the Lambourn office were exceptional with their help and advice throughout the whole process.
Thank you so much Maria - Jo and Toyah will be delighted to read this review!
5/5
GoogleI had the fortune to use Jones Robinson to help find a Let property after some dreadful experiences elsewhere. Couldn't be more helpful and professional in their approach. In particular Clare, who I cannot thank enough for all her support. Highly recommended.
Thank you for taking the time to post this recommendation Nick. Clare will be love reading this!
5/5
GoogleMarcus Wenczek was very helpful in my search to lease a property. He was very professional and made sure he had all the details he needed to find a suitable property for me. He was quick to get back to me when I had inquiries and when he found places I may be interested in. Overall good experience.
Thanks so much for posting this review for Marcus - we hope we can find you something soon!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
