5/5
GoogleThanks for Lisa's patient help always.
Agent replied · 31 July 2023
Thanks Chris - Lisa in our Lettings team will really appreciate your feedback!
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)30 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleProfessional service offered by all of the team
Agent replied · 31 July 2023
Kevin, thank you for posting this feedback! We really appreciate it!
5/5
GoogleDeborah Harris's team were firendly and professional and did an excellent job.
Agent replied · 31 July 2023
Thank you so much David, we really appreciate your feedback! Deborah will love reading this!
5/5
GoogleThe whole team delivers exceptional service. Enthusiastic, expert, efficient and joined up.
Agent replied · 31 July 2023
Thank you Robert, this is great feedback, we really appreciate you taking the time to post a review!
5/5
GoogleSophie gave excellent customer service when enquiring about a property, very good response time and communication.
Agent replied · 31 July 2023
Thank you, Phillip for taking the time to post this! Sophie will love reading these kind comments!
5/5
GoogleAbsolutely solid from Jones Robinson, the team are all really helpful and understanding of the customer's needs
Agent replied · 31 July 2023
Thank you so much for your feedback, we really do appreciate it!
5/5
GoogleSuch a professional & lovely company to deal with. A special shout out to Sophie, who went above & beyond when answering questions and an absolute pleasure to deal with. Thank you!
Agent replied · 31 July 2023
Thank you for leaving this lovely review, Carly! Sophie will love reading your kind comments!
5/5
GoogleLisa was so helpful and very easy to talk to and is nothing like the other agency worker (from different companies I have worked with in the past .) She has done so much to help already!!
Agent replied · 31 July 2023
Thank you Tristan, that's great feedback for Lisa! We really appreciate it.
5/5
GoogleThank you to the team for the fairly painless process of selling my property. Everyone I spoke was always polite and helpful and kept me informed.
Agent replied · 31 July 2023
Thank you, Nyree, that's great feedback! We really appreciate it!
5/5
GoogleWe were delighted with the service Michael and his team provided when selling our home recently. From initial valuation to completion we received a professional responsive service.
Agent replied · 31 July 2023
Thank you so much Jacqueline, we really appreciate your feedback!
5/5
GoogleMy mum bought a property in Marlborough recently through Jones Robinson. The team were all very professional, friendly and helpful and tried to make the whole process less protracted than it might otherwise have been. Thank you.
Agent replied · 31 July 2023
Thank you Alex, we were so pleased to be able to help - we hope your mother has settled into her new home!
5/5
GoogleI can thoroughly recommend using Jones Robinson as they are a well run professional company with excellent communications. I have just sold my house and the process was smooth and well documented.
Agent replied · 31 July 2023
Thank you, Peter, it's so kind of you to post a review for our Marlborough team, they will be delighted to read your comments!
5/5
GoogleCould not recommend highly enough. Professional, prepared and proactive. Kate did an outstanding job for us and we would like to send our thanks for her commitment and diligence throughout the sale process.
Agent replied · 31 July 2023
Thanks, Benedict, we really appreciate your comments, Kate will be absolutely thrilled to read your comments!
5/5
GoogleKate at JR Marlborough is a rare find - professional, positive and utterly reliable. She won my trust and helped me complete the sale of my house. If you're going to sell a house in Marlborough, ask for Kate.
Agent replied · 31 July 2023
Thank you for taking the time to post this lovely review Christian! Kate will love reading this!
5/5
GoogleJones Robinson assisted me with the purchase of a new property. They were were always on hand to answer any questions and were great at keeping the buying process moving. Deborah was superb throughout. Thank you!
Agent replied · 31 July 2023
Thank you, Nick, for posting this kind review! Deborah will love reading these comments!
5/5
GoogleJones Robinson estate agents are very professional in all aspects,customer service is above and beyond, I have known Michael (manager) for a number of years his knowledge and expertise is very valuable. Highly recommended
Agent replied · 31 July 2023
Thank you so much for the recommendation, Charlie! We appreciate you taking the time to post this!
5/5
Google5* without a doubt! Our house was on the market for 6 months with another agency & nothing, we changed to Jones Robinson & our house sold within 24 hours! Great communication, on the ball always & can’t fault them in any area. Would recommend 100%!
Agent replied · 31 July 2023
Thank you for your lovely comments, the team will be delighted to read your feedback Vicki!
5/5
GoogleI recently purchased through Jones Robinson in Marlborough and I was hugely impressed with the attentive contact and consummate professionalism throughout. Notably, when problems arose with solicitors on the day of completion they couldn't have done more to keep everything on track. Would highly recommend.
Agent replied
Thank you Nicolas, we really appreciate you taking the time to post a review and hope you will be very happy in your new home!
5/5
GoogleI cannot thank Michael and his team enough, especially Deborah who has kept us informed all the way along the long road to completion of the sale of our property. The professionalism of this team can only be described as outstanding. Thank you.
Agent replied
Thank you Graham, we really appreciate you taking the time to post a review for us!
5/5
GoogleExcellent service from an excellent team in Marlborough who guided us through the whole process in a very professional manner. Kate was a joy to work with and her cheerful and positive manner really helped us during what is inevitably quite a stressful time. I have no hesitation in recommending Jones Robinson.
Agent replied
Thank you Andrew, Kate very much enjoyed working with you and will appreciate your kind words!
5/5
GoogleMy experience of selling my mother's flat with Jones Robinson has been very positive. The staff member was professional, friendly and keen to help in any way she could. I was kept up to date with visits, after visits and marketing reports. I would recommend this Estate Agent.
Agent replied
Thank you Kathleen, we really appreciate you taking the time to post a review for our Marlborough team who were delighted to be of help!
5/5
GoogleVery responsive and keeping us updated with the process so far! Would recommend the lettings team 100%
Agent replied · 22 June 2026
Thank you Georgia, we really appreciate your feedback!
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you for leaving us a 5-star rating!
5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you for leaving us a 5-star review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 2024
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
