5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Thank you for leaving us a 5-star review!
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)30 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery capable and helpful team - thank you for your help
Agent replied · 30 July 2023
Thank you Emily, we're so pleased to hear this!
5/5
GoogleVery good, responsive and friendly staff, always willing to help
Agent replied · 30 July 2023
Thanks for posting this kind review for us Colin!
1/5
GoogleWebsite is horrendous and needs a new web designer. Couldn't find how to search for houses they have for sale .
Agent replied · 30 July 2023
Hello Mark, there was a problem with our home page yesterday, unfortunately, however this has now been rectified by our web hosting company, so the search function is working again - if you go to our home page you will see the search box. I'm sorry you experienced the issue yesterday.
5/5
GoogleStaff were very friendly, knowledgeable and tireless in progressing my sale and purchase.
Agent replied · 30 July 2023
Thank you Christine, we really appreciate your kind words!
5/5
GoogleA successful friendly team who have all the necessary expertise, professional knowledge and experience to provide an outstanding service.
Agent replied · 30 July 2023
Thank you Kim, we really appreciate your feedback!
5/5
GooglePurchased a bungalow from them, all went very smooth, always replied to emails, phone calls etc
Agent replied · 30 July 2023
Thank you Ronald, delighted to hear you were happy!
5/5
GoogleExcellent service! All my queries were handled very quickly, the whole process was easy and simple. Friendly and helpful. Highly recommend!
Agent replied · 30 July 2023
Thank you Eleanor - we really appreciate you posting a review for us!
5/5
GoogleGreat service from a very professional team. Thank you to Rosie, Andrew, Jane & Mikyle for ensuring a fairly smooth sale.
Agent replied · 30 July 2023
Gary, thank you for posting this lovely review! The team will be delighted to read this.
5/5
GoogleExcellent team work to get our new home over the line. A few tricky weeks but everyone pulled together to make it happen Many thanks to you all
Agent replied · 30 July 2023
Thank you Nathan, we really appreciate your feedback!
5/5
GoogleReally professional and friendly staff, but Lisa Perowne was especially so. Made the stressful process of finding our new home much easier.
Agent replied · 30 July 2023
Thank you, Gaye for posting this review! Lisa will be absolutely delighted to read your feedback!
5/5
GoogleFirst class estate agents , recently sold and bought property wih these people , very professional and informative throughout , would strongly recommend . thankyou to all the staff especialy Andrew and Rosie .
Agent replied · 30 July 2023
Thank you Dave, we really appreciate your feedback and were very happy to be of help!
5/5
GoogleWell done to the team at Jones Robinson, particularly Mikail, Marcus and Owen. We have a good tenant now thanks to your hard work.
Agent replied · 30 July 2023
Thank you Tim, we appreciate your feedback - Mikyle, Marcus and Owen were all very pleased to be of assistance!
5/5
GoogleWe found Jones Robinson a pleasure to deal with, could not have been more helpful. We would especially like to thank Andrew for all his help.
Agent replied · 30 July 2023
Thank you Stephen, we really appreciate your feedback! Andrew was delighted to be of assistance!
5/5
GoogleMartin walker has Sold three houses for me and we have brought one from them over the years, always good professional service from the whole team, would highly recommend.
Agent replied · 30 July 2023
Thank you so much for posting a review - we always enjoy working with you!
5/5
GoogleExcellent service from start to finish. A particular strength of Andrew and the team is the level at which they communicate throughout the sale, always keeping you updated and in the loop. This helps ensure that the process is as stress free as possible.
Agent replied · 30 July 2023
Thank you so much Liz, Andrew and the team will absolutely love reading your comments!
5/5
GoogleExcellent in every way. From doing viewing, keeping in contact, colourful brochure with great photos. Having sold and bought a new home, we’ve been very happy with their services. Highly recommend.
Agent replied · 30 July 2023
Thank you for the recommendation, Victoria! We really appreciate it!
5/5
GoogleMikyle and Andrew were both extremely helpful in all my dealings with Jones Robinson. I was purchasing my first property and they kept me updated the whole way through. Thanks for your help both
Agent replied
Thank you Jenny, it's very kind of you to post a review - Mikyle and Andrew will be delighted! Good luck in your first home!
5/5
GoogleOutstanding support from Jones Robinson! We had lost all hope of selling our property until we decided to change to Jones Robinson from a previous agency. Andrew and mikyle have supported us and made sure we were kept up to date with all information. Massive Thankyou to the team and highly recommend!!
Agent replied
That's so good to hear Laura - thank you so much for taking the time to post a review, we really appreciate it!
4/5
GoogleJones Robinson acted as selling agents for our property in Devizes , whilst it was a laborious process , they maintained contact with us throughout and acted as intermediaries with the buyer to try and keep things moving. Professional and reliable , we have used them in the past and would do so again
Agent replied
Thank you Paul, we really appreciate your feedback, glad to hear we got there in the end! We would be delighted to assist you again in the future!
5/5
GoogleRating only, no written review.
Agent replied
Thank you for leaving us a 5-star review!
5/5
GoogleVery supportive, friendly and efficient estate agents, kept everybody up to date with the sales process. Very professional.
Agent replied
Thank you Kathryn, we really appreciate your feedback!
5/5
GoogleSpeedy and professional marketing, at the right price, found me a buyer on the third day after release. I was overjoyed. Add to that their prompt and friendly responses and their regular feedback, it has been a pleasure to deal with them, and in particular Andrew Francis.
Agent replied
Thank you Renee, that's such super feedback - we enjoyed working with you!
5/5
GoogleAll the staff at Jones Robinson have been really helpful and very professional in what has been a really difficult property to sell. It has taken a long time to complete but Andrew, Mikyle and Martin have always remained very positive that a result would be achieved. Many thanks Marion and Michael.
Agent replied
Hi Marion thank you so much for your feedback - Andrew, Mikyle and Martin have been absolutely delighted to be of assistance!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 2024
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
