Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you ever so much to Clare, Lucy and Rachael for helping us find a perfect new home! Such a quick and efficient turnaround, it was a pleasure and will thoroughly recommend you all to everyone. We are so glad, thanks again!
Sam, thank you so much for posting this recommendation, we really appreciate! Clare, Lucy and Rachael will love reading these kind words!
5/5
GoogleI received fantastic customer service from Caitlin today, who handled my enquiry promptly and professionally. Caitlin was incredibly personable and provided an excellent first impression of Jones Robinson estate agents.
Thanks Katy! We really appreciate you taking the time to leave a review! Caitlin will be delighted to read this!
5/5
GoogleCurrently buying and have had great advice and assistance when arranging viewings. Honest answers re suitability of properties and not inundated with wholly unsuitable ones. Caitlin Fitzgerald in the office has been very helpful as has Molly and Wendy, with Rachel and Rebecca at the viewings.
Joanna, thank you taking the time to post this review! The team will be delighted to read this!
5/5
GoogleThis is a really good and professional agency -we are starting on our journey as buyers and Caitlin on the front desk for sales is brilliant! A great front desk makes for a great first impression :)) We know the same degree of service will prevail .....
Thank you, Jill, this is such a kind review! Caitlin will be delighted to read this.
5/5
GoogleGreat introduction experience to Jones Robinson Estate Agents by Caitlin. Thorough, friendly and informative. Looking forward to utilising their services to fin my new home.
Thank you, Evie for posting this kind review for Caitlin, we really appreciate it! She will be delighted to read your kind comments!
5/5
GoogleMe and my wife had a viewing with Vincent from Jones Robinson Estate Agents who was very kind and informative during the tour. He had all the information ready and was also helping us understand the general life the area.
Thanks Dominik, we really appreciate you taking the time to post these kind comments, Vincent will love reading your feedback!
5/5
GoogleSpoke to Caitlin to arrange a valuation on our property. she was very helpful and was able to bring up our details from previously quite quickly. Would recommend Jones Robinson.
Thank you, Susan, for the recommendation! We really appreciate it!
5/5
GoogleWe were planning to book a house viewing and Caitlin was very helpful, demonstrated excellent customer service skills. Follow up was excellent and we received very quickly other suggestions based on our preferences.
Thank you KLa uSS, we very much appreciate your feedback - Caitlin will love reading your comments!
5/5
GoogleCaitlin at Jones Robinson has been so helpful in getting viewings arranged that meet our specification. We are beyond satisfied with the clear communication, fast responses and great customer service that Caitlin has offered. Thanks so much!
Thank you, Rhianna! - that's fantastic feedback for Caitlin! She will be absolutely delighted to read your review.
5/5
GoogleI have had a very positive experience with James at Jones Robinson and all the other members of staff I have dealt with. James valued, photographed and sold my house within weeks. I would thoroughly recommend their services.
Thank you so much Jude! James will absolutely love reading your feedback!
5/5
GoogleI spoke to Caitlin today to discuss two properties and arrange viewings. She was really friendly, very helpful, and knowledgeable in terms of the properties. Apologies for the background noise and having to shout, Caitlin, but it was lovely to talk to you.
Thank you, Greg, we very much appreciate your feedback - Caitlin will love reading your comments!
5/5
GoogleCaitlin was fantastic this morning helping me and talking me through my options . She was really personable and kind. Caitlin listened and took time for me and made me feel important and comfortable. I would throughly recommend her for help and support. Thank you so much .
Claire, thank you taking the time to post this kind review! Caitlin has loved being of help!
5/5
GoogleA professional team providing the most warmest and personal service to the property investors and buyers, I highly recommend Jones Robinson. They respond fast, provide tailor-made property management services and are extraordinarily knowledgable to every property they are marketing. Definitely worth 5 stars!
Thank you so much for your kind review - we really appreciate it!
5/5
GoogleI highly recommend going through jones Robinson, especially with Clare Black. Clare has been so helpful to finding the right place for me and my partner. She has been ever so friendly and always there to answer any questions. Very happy with my experience with jones Robinson.
Thank you for your recommendation, Casey! Clare has been delighted to be of help and will love reading your kind comments!
5/5
GoogleI requested an evaluation on my home from Jones & Robinson. Within 30 mins of completing the online forms they had called me to get more info and set-up my appointment. Catalin was extremely polite and friendly, explained everything needed and the process of the evaluation and booked us in smoothly. Great experience so far!
Thank you, Ashley-Louise! We are delighted to hear you had a great experience! Caitlin will be pleased to read your feedback!
5/5
GoogleI have had a good experience so far with the Newbury location staffs. A particular shout out to Lisa (lettings team) and Matt (sales team) for being kind and helpful. I would recommend this agency for potential renters/buyers. Friendly, professional, courteous and communicative.
Thank you so much for this review - Lisa will really appreciate it!
5/5
GoogleMy wife and I recently started looking for a new house to buy and we relied on Jones Robinson. The team was very helpful, especially Caitlin who was able to help with scheduling the views and address our concerns in a fantastic way.
Thank you, Dario, we really appreciate you taking the time to post a review for Caitlin! She has been delighted to be of help!
5/5
GoogleIt's so nice to speak to an estate agent that is welcoming and friendly. Caitlin was such a breath of fresh air after having dealt with some awful agents from another firm. Very happy to work with Jones Robinson in the future.
Thank you Kirsty, Caitlin will love reading your feedback and has been very to have been of help!
5/5
GoogleProfessional, friendly and helpful staff. Pleased with the process of our transaction from start to finish. Would highly recommend.
Thank you so much for your kind words, we were delighted to be of help!
5/5
GoogleChurch Robinson have been excellent in helping us to buy our dream house. Dawn and Jo in particular would go out of their way to help in anyway they could and made the process so much more bearable. I would certainly recommend to anyone thinking of moving.
Thank you, Scott, for taking the time to post this recommendation, Dawn and Jo will be thrilled to read your kind comments!
5/5
GoogleWith help of Church Robinson, we managed to find our first house in less than a week. Many thanks to the team for being so kind, efficient and highly professional! Thanks to you the entire experience of preselecting interesting properties and organising viewings was rather enjoyable. Jade took her time to answer all our questions around the house buying process, and with her the viewing never felt like a sales pitch, but like an honest conversation about the property and our needs. We would not hesitate to recommend Church Robinson to any first time buyer.
Jelena, thank you for taking the time to post this lovely recommendation! We really do appreciate it!
5/5
GoogleJade B, you have to be one of the most diligently communicative professionals I’ve ever worked with. Buying a home in this market can be so complicated, especially for the first time buyers like me, but you kept us updated at the drop of a hat whenever we had concerns. We’re so grateful for the effort you put in to keep us informed and always going an extra mile to secure appointment for the viewings considering our tight schedules. Even during the viewings you were always there with all the minute details about the property. Thank you so much for your valuable time and support through our property search journey.
Thank you for taking the time to post this lovely review, we really appreciate it.
5/5
GoogleCarrie was absolutely fantastic at showing me around. Toyah has also been delightful in helping us to find our dream property, although we haven’t yet been successful in finding a property Jones Robinson is a great estate agent, compared to many very very bad ones.
Thanks, Zoe, we really appreciate your comments, Carrie and Toyah will be absolutely thrilled to read your comments!
5/5
GoogleMolly at Jones Robinson has been so helpful and always polite. She has made the process of buying a house so much easier and with less stress. She always follows up queries and always comes back to you as promised. I recommend Molly at JR 100%
Sharon, thank you for taking the time to post this lovely recommendation for Mollie! She will love reading this!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
