Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLast Friday with the assistance of Paula Rudge we completed on the sale of my flat in Thatcham. Paula worked very hard to chase the solicitors and the buyers and keeping all informed. Without her input and support I would have pulled out of the sale. Thanks Paula for sterling work.
Thank you Daniel, Paul will love reading your feedback!
5/5
GoogleFriendly, responsive and very clear. Lisa and Vanessa have helped us find a great house within a week! Thanks very much for your help and we can't wait to move in!
Thanks Rob, we're so pleased to hear this! We hope you will be very happy in your new home.
5/5
GoogleYou and your team made the process super easy - we were really impressed with the pipelining of quality buyers and the support you offered post offer acceptance - you guys really were great and we'd definitely recommend you going forward
Roger, thank you for taking the time to post this wonderful recommendation! We really appreciate it!
5/5
GoogleMarcus Wenczek at the Newbury branch of Jones Robinson Estate Agents has been very helpful with arranging viewings on rental properties. Very polite and knowledgeable regarding the current market.
Jacqueline, thank you for posting this lovely review! Marcus will be thrilled to read this!
5/5
GooglePaula was amazing from from start to finish in our house buying process, nothing was too much trouble for her and she was always willing to go the extra mile. Would 100% recommend!
Lauren, thank you for the recommendation, we really appreciate it! Paula has been delighted to be of help!
5/5
GoogleAfter expressing an interest in a property on a third party site, Caitlin was quick to get in touch and book in a viewing with us. She was efficient and polite even when there were issues with the line.
Thank you for your review Hollie - Caitlin was so pleased to be of help, hope we can find you something soon!
5/5
GoogleI spoke to Caitlin yesterday to arrange a viewing for a property. She was very pleasant, and took her time to explain everything to me really well. So thank you, Caitlin.
Zafar, thank you posting this lovely review! Caitlin has loved being of help!
5/5
GoogleMarcus Wenczek was extremely helpful during my telephone conversation. Experience was positive, professional and effective. I highly recommend Marcus for advice, direction and service. Excellent customer service .
Madalina, thank you for posting this review for Marcus! He will be delighted to read these comments.
5/5
GoogleClare has been a pleasure to speak with, she was very accommodating to my partner and I, trying to help us to arrange viewings around our difficult work schedules. Would definite recommend Jones Robbinson, and Clare !
Thank you Jade, that's very kind of you to post a review - Clare will be delighted to read your feedback!
4/5
GoogleRang to talk about booking a viewing and was put through to Caitlin. She was have helpful and gave several solutions to my inquiry. Overall a very good experience with the agency.
Thank you so much, Caitlin will be delighted to read your review!
5/5
GoogleMy property sold in less than 48 hours and for 10K over the asking price ! Fantastic service all round right through to completion, I can thank Jones Robinson enough and I would absolutely recommend them to anyone who is looking to sell.
Thank you so much for recommendation, Paul! We really appreciate you taking the time to post this!
5/5
GoogleExcellent service from this estate agents during my recent tenancy application. Impressed with the bias for action and customer obsessive behaviour shown by Lucy Coombes in handling my case. Would recommend highly.
Thank you, Harley, for your kind recommendation, Lucy will be delighted to read this!
5/5
GoogleI was very impressed with how organised and professional this agency was for our rental application. They seem to have very streamlined and efficient systems in place. Lucy Coombes and Vanessa Burgess were very helpful and responsive.
Thank you Andrew, we very much appreciate you taking the time to post a review for our lettings team - Lucy and Vanessa will love reading your feedback!
5/5
GoogleMy husband and I were looking for a home to buy and called the sales office. Fortunately we spoke with Caitlin fitzgerald she was a great help, she was very ethical and very experienced. We also thank all the staff in the office.
Thanks Aseel, for taking the time to post this! Caitlin will be love reading your feedback!
5/5
GoogleClare Black in letting is phenomenal. I called about a property, and two hours later I was viewing it. Super agents and very fast working. Would totally recommend.
Thanks Robert - Clare will be thrilled to read your comments!
5/5
GoogleHaving had a few bad experiences renting in this current climate, Caitlin is like a breath of fresh air. Really appreciate the prompt phone calls/emails, clearly understanding how stressful this all is and that waiting for a response can be very nerve wracking!
Thank you, Kiri, that's such great feedback for Caitlin - we really appreciate it!
5/5
GoogleWe were dealing with a very polite and helpful lady named Caitlin who has contacted us with a potential house we might like. She was very professional and a pleasure to deal with.
Maija, this is such a lovely review for Caitlin! Thank you for taking the time to post this!
4/5
GoogleGreat customer service. Spoke with Clare Black and she was able to organise viewings on short notice while also recommending similar properities to the decription I had provided her in no time at all.
Thank you for your review - Clare will love reading your comments!
5/5
GoogleRecently sold my house via Jones Robinson Newbury, Paul H’s sales strategy and execution were first class. A great result and fantastic service, thankyou.
Thank you Dan, what lovely feedback, We really appreciate it!
5/5
GoogleMy parents and myself were delighted with the prompt and efficient service we received from the team at Jones Robinson Newbury,with special appreciation going to Paula Rudge and Beth Sharpe.
Thank you, Abi, we really appreciate your feedback. Paula and Beth were very happy to be of help!
5/5
GoogleDelighted with the service provided by Beth, Matthew and Paula in respect to the sale of our house. They handled the sale extremely professionally and communicated well through-out. Thank you!
Thank you Sean, we really appreciate you taking the time to post a review for Beth and Paula!
5/5
GoogleMy husband and I have had nothing but a very professional and responsive experience so far! - Tayler is incredibly responsive and helpful. James & Wendy were very good at keeping us informed and updated at all times. Highly recommend.
Thank you so much for your feedback - Tayler, James and Wendy have loved being of help!
5/5
GoogleI can really recommend Jones Robinson, Lisa is great, so friendly, helpful and professional. I am relocating to Newbury and within a couple of days she has put forward suitable properties which l am looking forward to viewing. Great service thank you.
Thank you Joanna, Lisa will be so pleased to read your feedback - we will do our very best to find you something suitable!
5/5
GoogleI was in contact with Lisa Perowne at Jones Robinsons to rent a house. Lisa was very professional, knowledgeable and helpful during the process, moreover very prompt in responding to any form of communication. Highly recommend Jones Robinsons and Lisa’s service to anyone.
Thank you so much Ansalam, Lisa will love reading your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
