Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRight from the offset, the Lambourn office have treated me with professionalism and friendship. They have kept me updated with all the progressions between me and my buyers which have alleviated much worry on my behalf. I wish to give special praise to Toyah and Carrie who have looked after me so well in these traumatic times.
Thank you Teresa, we're so grateful for your review - Toyah and Carrie will love reading your feedback!
5/5
GoogleRecently used Jones Robinson to help find a suitable property for myself to rent, very satisfied with the way everything was handled, great customer care and would highly recommend them. Thanks again clare
Thank you for leaving this lovely review and recommendation, Chris! Clare will love reading your kind comments!
5/5
GoogleJust brought my first property through Jones Robinson. Everyone I spoke too was really friendly and the whole journey has been a positive one, always on the end of the phone if you needed them.
Thanks Kirsty, we're so pleased to hear that your first house purchase was a good experience! Hoping we can help you again in the future!
5/5
GoogleAbsolutely awesome service from Clare. Being new in Uk, it would always be a difficult task to find suitable accommodation. It just makes it easier when you have service at this level
Thank you, Nick, for posting this kind review! Clare will love this!
5/5
GoogleAfter deciding to sell my rental home, I phoned Jones Robinson and talked with a lovely sales consultant called Caitlin. She asked all the right questions and made me feel that I'd made the right choice in getting them in for a valuation.
Thank you, Jennie, for taking the time to post a kind review for Caitlin!
5/5
GoogleSpoke with Clare today regarding going to view a property, she was kind, polite and very cheerful. Very professional manner, keep up the good work!
Ellie, thank you for taking the time to post this amazing review for Clare! We really appreciate it!
5/5
GoogleI found the service to be friendly, helpful & responsive. Caitlin was accommodating to our requests and helpful in finding suitable appointment slots for us. Would happily use again.
Nick, thank you so much for these kind comments! Caitlin will love reading these!
5/5
GoogleWe're currently in the early stages of buying a property, and Caitlin has been incredibly helpful, cheerful and supportive in arranging viewings and liasing with the seller. Thanks, Caitlin!
Thanks Tom! We really appreciate you taking the time to leave a review! Caitlin will be delighted to read this!
5/5
GoogleSpoke to Caitlin regarding properties to rent. She is such a lovely person. She was patient enough to listen to me and suggest me good properties in my budget.
Thank you for posting this kind review, Usha! Caitlin has loved to be of help!
5/5
GoogleExcellent service provided by Gemma Batey. I moved out of my flat and had a nightmare with the professional cleaners (I tried to organise it through someone different!) and Gemma was amazing and helping me find a solution through things and ensuring I got my deposit back - great customer service.
Thank you Laurence, Gemma will love reading your feedback and was delighted to be of service!
5/5
GoogleProfessional service from the Lettings agent Marcus and Lucy. Helped us finding a place and kept us informed about the steps throughout. Went out of their way to ensure we are booked for a viewing, very professional and personal service.
Thank you for posting this lovely review, Nazat! Marcus and Lucy will be thrilled to see your kind comments!
5/5
GoogleRachel's help was outstanding, giving valuable local knowledge and insight in such a friendly and welcoming manner. A highly professional service allied with unusual sincerity which I recommend without reserve.
Thank you, Klaun for posting this lovely review!
5/5
GoogleGreat company, great staff, really helpful! Clare Black showed me some amazing options in the Newbury area and answered my million and one questions! So so helpful and very informative, would highly recommend!
Thank you for posting this kind review and recommendation, Chayanee! Clare will love reading this!
5/5
GoogleHave never been anything but helpful! Just spoke to Caitlin who was lovely and accomodating and answered all my questions clearly. The best estate agent I've spoken to recently!
Thank you for this review, this is fabulous feedback for Caitlin she will be absolutely thrilled to read your comments and loved being of help!
5/5
GoogleMarcus and Liz have been amazing in helping me find a property. They have been very efficient and knowledgeable and provided excellent service. I would strongly recommend this agency.
Marian - thank you for this lovely recommendation, we really appreciate it!
5/5
GooglePaula and all the Newbury team have been very efficient and helpful with my recent property purchase. Paula kept in contact regularly. Will definitely be using them to sell my other property.
Thank you so much Krissie, Paula will be really grateful to read your kind words!
5/5
GoogleI'm really thankful for such a good quality service and professionalism from Lisa and Vanessa :) since my the 1st property viewing they were always polite and friendly, helped me with any issue I had or any inquiries. I'm truly happy with their service. You go girls 👏🏻 …
Thank you Sofia, we really appreciate your feedback - Lisa and Vanessa have been so pleased to be of help!
5/5
GoogleCaitlyn Fitzgerald has been extremely efficient and helpful in securing me viewing appointments. Her positive attitude and warm telephone manner make a huge difference in an extremely competitive market.
Thank you, Belinda for posting this lovely review for Caitlin, we really appreciate it! She will be delighted to read these kind comments!
5/5
GoogleI would like to say a bit thank you to Marcus he was fantastic from start to finish. The communication and information from organising the viewing through to the signing of the tenancy agreement was outstanding. A big thank you again Marcus.
Thank you, Karl, for leaving a lovely review for Marcus, he will love reading this!
5/5
GoogleSomething that sadly many firms have lost over the years is the simplicity of communication. Over the past week I have been overwhelmed by the professionalism, support and continuous communication from the team at Jones Robinson and cannot recommend them and their positive and happy approach enough
Thank you Ed, this is great feedback - our team will be so appreciative of your kind words!
5/5
GoogleVery good team, professional and always looking after us. Good experience so far. Shoutout to Caitlin and Caroline who helped me in my buying process.
Thank you, for leaving this kind review, Sérgio - We really appreciate you taking the time to post this! Caitlin and Caroline will love reading this!
5/5
GooglePaula was extremely helpful, thorough and consistent, she was always professional and I cannot fault her assistance. Paula is amazing with liaising and updating. 10/10 would recommend using this firm in the future.
Thank you Andrew, Paula will really appreciate your kind feedback!
5/5
GoogleWe had excellent service all the way through the journey of selling. All the staff were attentive, patient and kind as well as experienced and knowledgeable. We could not have asked for better support.
Thank you for taking the time to post a review, Katherine! Andrew The team will be delighted to read your feedback and were very happy to be of help!
5/5
GoogleThis estate agents have been my favourite on our house hunt, unfortunately we weren’t successful with our first offer but haven’t given up and Caitlin has been amazing and super quick/responsive at securing a viewing of another property at our availability.
Thank you, Phoebe, for posting these kind comments! Catlin will love to read these!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
