Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI found 2 properties today which I wanted to view, I sent in my request and within minutes had a call from Clare Black who walked me through the properties and booked me in, she was super friendly and helpful!
Thanks Ben! We really appreciate you taking the time to post this lovely feedback! Clare will be delighted to read this!
5/5
GoogleContacted Caitlin at Jones Robson to arrange a new house purchase and viewing, great service, advice and support. Credit to the team
Thank you, Gareth. Caitlin will be pleased to read your comments!
5/5
GoogleVery professional, regular updates and chasing the chain where required means one super happy customer. So pleased with Paula, Nicky and Paul, would definitely recommend and use again, thank you all
Thank you Sarah, we very much appreciate your lovely comments - Paula, Nicky and Paul Hodgson will be especially pleased!
5/5
GoogleCaitlin has been super helpful and very patient with me. A credit to your business - Thanks Caitlin for your support and assistance!
Thank you so much for these kind comments! Caitlin will be delighted to read these!
5/5
GoogleWould just like to say what a very enjoyable and professional experience I had when looking for rental properties. Clare Hayman-Black is an absolute asset to your business
Thank you so much for posting this review, Debra! We really appreciate it, Clare will love reading your comments!
5/5
GoogleMarcus has been very helpful, I'm not very familiar with the area and moving for work, Marcus has done his best to keep me informed and has taken my preferences into account in finding me a property.
Thank you, Tom! We really appreciate you posting these kind comments!
5/5
GoogleVanessa and Marcus make a great team. Always on hand with any questions I had and made our experience hassle free - thanks both.
Thanks Jason, we really appreciate you taking the time to post a review for us - Vanessa and Marcus will be especially pleased to read your feedback!
5/5
GoogleWendy and the Jones Robinson team were friendly, knowledgeable and extremely helpful throughout the entire process, thank you so much!
Kevin, thank you very much for posting this kind review for Wendy! We really appreciate it!
5/5
GoogleI called Jones Robinson estate agency re a rental property, I was assisted by Lisa Perowne- she was friendly ,very helpful and very knowledgeable. An asset to the company for sure.
Thank you so much for this lovely review for Lisa, Delicia - she will really appreciate your comments!
5/5
GoogleVery quick contact with the client. Help with everything. Ms. Caitlin is a wonderful person, her help is invaluable. I heartily recommend. F.B
Thank you so much for taking the time to post a review, Fabian! - Caitlin has loved being of help!
5/5
GoogleDealt with Caitlin this morning on the phone, I found her amazing to deal with, incredibly professional and a great help. Will be looking to use them again in future!
Thank you, Sam, for leaving these lovely comments for Caitlin!
5/5
GoogleJust want to say thank you to Vanessa and Melissa for helping us sort out some change on our current tenancy. Really apreciate the prompt support and excellent customer service.
Thank you, Hanneliann, we very much appreciate your feedback - Vanessa and Melissa will love reading your comments!
5/5
GoogleThe service I received from Caitlin was second to none. I would highly recommend making contact with her for any house enquiries you may have!
Thanks so much for your kind recommendation - Caitlin will very much appreciate this!
5/5
GoogleHad an amazing experience in the capable hands of Marcus. He was kind, informative and genuine. I'd recommend these guys any day
Thank you posting this kind recommendation, we really appreciate it! Marcus will be delighted to read this!
5/5
GoogleThe best real estate company I have ever dealt with. Marcus is very professional, experienced and helpful agent. Highly recommend.
Thank you Adam, that is so kind of you to say so. Marcus will be thrilled to read your comments!
5/5
GoogleMany thanks to Marcus and Vanessa in the lettings team. Professional and helpful when organising my rental property. Always responded quickly to queries and enquiries.
Thank you Joanna, we're so pleased to be able to help. Marcus and Vanessa will love reading your feedback!
5/5
GoogleCaitlin Fitzgerald at the Newbury office was very efficient & professional when I spoke to her to book a viewing appointment. I found her very friendly and helpful.
Thank you so much for posting a Sarah! Caitlin will be so grateful for your kind comments.
5/5
GoogleHad a great call with Caitlin to share our requirements, register as a buyer and book in a viewing. Really courteous and personable. Thank you for your help!
Thank you for posting a review Marvin - we really appreciate it and Caitlin has been delighted to help!
5/5
GoogleCaitlin was very helpful and lovely to speak to. Helped answer any questions and got us booked in for our viewing. Great customer care!
Thanks Alexandra! Catlin will be delighted to read your lovely comments.
5/5
GoogleHad a pleasant customer service experience with Lisa on the phone. She made me feel assured and secure in my search. Strongly recommended!
Thank you, David, Lisa will love reading your feedback and is very happy to help!
5/5
GoogleCarrie was both professional and understanding. we are not the most easily pleased clients and have had nothing but help and patience from Carrie Jo and Toyah hopefully soon we will find what we are looking for
Thank you, Pat for posting this lovely review! Jo, Toyah and Carrie will love reading the kind comments!
5/5
GoogleHave interacted with many in JR and the recent experience of trying to let an apartment has been very good. Marcus Wenczek has been very professional and has always provided timely updates.
Thank you Vikas, Marcus has been very happy to help and will really appreciate your kind comments!
5/5
GoogleClare Black provided us with a very professional, and friendly service with valuable knowledge of the area. Would definitely contact Jones Robinson again in the future.
Thanks so much Geoff, we really appreciate your feedback and hope we can help you again soon!
5/5
GoogleJo and Toyah have been super helpful at every stage of our buying process and it’s been a pleasure to deal with Jones Robinson in Lambourn.
Matthew, thank you for taking the time to leave such a lovely review for Jo and Toyah! They will really appreciate your kind comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
