Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI requested a valuation online and Caitlin telephoned me to get it booked in. I found her to be very helpful and professional and look forward to meeting the valuer at a time that suited my circumstances.
Thank you, Jackie! We are pleased to hear these lovely comments for Caitlin, she will really appreciate your feedback!
5/5
GoogleSo an amazing group who tries to help you in the best situation. I was in touch with Marcus, honestly, he is very nice and his advice was pretty helpful.
Zohre, thank you posting this lovely review! Marcus has love being of help!
5/5
GoogleI spoke to Caitlin Fitzgerald when I called to book a viewing yesterday. She was very friendly, professional and made me feel at ease!
Thanks Luisa! We appreciate you taking the time to leave a review for Caitlin!
5/5
GoogleIt has been a pleasure working with Jones Robinson and in particular, Caitlin. Super passionate, friendly and helpful.
Thank you, Gavyn, for posting this kind review! Caitlin will love reading this!
5/5
GoogleI appreciate the service provided to me by Marcus for my letting queries. He was very professional and friendly at the same time. He is an asset for your Organization.
Varun, this is such a lovely review thank you for taking the time to post this for Marcus.
5/5
GoogleI spoke to Clare Bkack this morning enquiring after a property to rent. Clare was very good and understanding of my needs. Excellent service!!!
Thank you so much for taking the time to post this Norbert! Clare has loved being of help and will love reading your feedback!
5/5
GoogleMy queries were responded to quickly and in a businesslike way. A breath of fresh air in an industry where, often- the buyer is subjected to a merry go round, and plays second fiddle. Buyer with only 500k to spend.
Thank you for your 5 star review, Clive. We are pleased we meet your expectations!
5/5
GoogleMarcus is very nice, and efficiently works to help me. He gives us more special advisement about renting the property.
Thank you so much for your comments, Xudong! Marcus will really appreciate your comments!
5/5
GoogleCaitlin was excellent and prompt in arranging a viewing and answered all my queries about the suitability of the property. Would recommend without hesitation.
Simone, thank you posting this lovely recommendation, we really appreciate it! Caitlin will be delighted to read this!
5/5
GoogleMollie has been great in giving us details around our interest and sharing other properties around the price point we are comfortable with fingers crossed we might have our own house soon
Thank you so much for posting a review for Mollie, she will love reading your feedback!
5/5
GoogleFantastic service today from Marcus in the lettings team! He was friendly, helpful, knowledgeable and made the experience easy!
Thank you, Louise, we really appreciate you taking the time to post a review for Marcus!
5/5
GoogleI've just started looking for a rental property in the Newbury area. Marcus Wenczek, from Jones Robinson, is very polite and knowledgeable and is hopefully going to help me find a suitable one.
Thank you, Tony for taking the time to leave a kind review for Marcus!
5/5
GoogleI have been dealing with Clare Black. She is very helpful and responds quickly. Well done!
Thank you Andrea, Clare will be delighted to read your comments!
5/5
Googlegreat team to work with, professional, efficient and knowledgeable. special shout out to Caitlin who took prompt initiative and stepped in to assist.
Shalini, thank you so much for this wonderful review, Caitlin and the team are delighted to have been of service!
5/5
GoogleClare couldn't have been more helpful and informative when enquiring about properties in the Newbury area, nothing was too much. Amazing service, highly recommend!
Thank you for posting this fabulous recommendation! We really appreciate you taking the time to post this for Clare.
5/5
GoogleClare is very friendly, professional and helpful. Clare knows the area really well and listens to what you want.
Andrew, Thank you so much for taking the to post this kind review Clare, we really appreciate it!
5/5
GoogleThanks to Jones Robinson team especially Marcus, Lisa for helping us in finding right property to rent and continuously following up with us.
Thank you Naveen, we're so pleased to hear this - Marcus and Lisa will really appreciate your feedback!
5/5
GoogleI just purchased a property with Jones Robinson. Nicky and Paula were stellar at keeping me updated with progress, chasing stuff and clearing bottlenecks. Thanks for all the help!
Thank you for posting a review Jorge - we really appreciate it, and Paula has been delighted to help!
5/5
GoogleI spoke with Caitlin on the phone earlier. She was incredibly helpful and arranged a viewing for me straight away. Couldn’t fault her service
Thank you, Samantha for leaving this lovely review! Raffaele, Caitlin will be delighted to read these comments!
5/5
GoogleI had a conversation with Claire about helping me with a search for a rental property and she was so kind in wanting to help me achieve this and to find a home and o will be wanting to work with her untill I do find the perfect home in Wiltshire 🤗 thank you Claire …
Mitchum, thank you posting these kind comments, we really appreciate it! Clare will be delighted to read this!
5/5
GoogleMarcus has been really helpful and engaged during our rental search, and always quick to respond with any enquiries!
Thanks Xena - thank you for posting this, Marcus will be thrilled to read your feedback!
5/5
GoogleHave experienced great customer service from Kate and Rachel. They have been so helpful and professional through all our dealings. Always quick to respond, happy to help and answer all our queries.
Thank you, Tessa, it's so kind of you to post a review - Kate and Rachel will really appreciate it!
5/5
GoogleJames has been very helpful.. advising me on the current housing market conditions in the area. I will be recommending him to friends and family..
Thank you so much for the recommendation, Angus!
5/5
GoogleTayler has been super helpful, professional and supportive in finding us a selection of lovely properties. I would definitely recommend Jones Robinson :-)
Thank you for your recommendation Lou - Tayler will be so pleased to read your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
