Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have had a fantastic experience with Jones Robinson Lambourn branch. From start to finish Jo, Toyah and the whole team fill you with confidence, give great advice and generally help you through each step of selling and buying a property …
Thank you, Mary, for posting this kind review for Jo and Toyah! They will be delighted to read this and have loved being of help!
4/5
GoogleA pleasant experience with all members of staff at Jones Robinson throughout both the exchange of correspondence and viewings of properties. I had a multitude of questions which were always answered, even if the girls in the office had to …
Thank you for your kind comments, Harry, we are pleased to hear the gin went down nicely!
5/5
GoogleI had the pleasure of viewing the most stunning house with Claire yesterday. I have had a lot of experience with estate agents and I can honestly say she was the best, completely natural, super friendly, not pressurising and made the whole …
Thank you so much Layla! This is such a lovely review for Clare, she will love reading this!
5/5
GoogleWe enquired about a property with JR having had a very unhappy experience with a previous attempt to buy. From the start Toyah and Jo were professional , responsive and friendly and thanks to their efficiency we were able to go from first …
Thank you for posting this kind review. Jo & Toyah will be delighted to read this!
5/5
GoogleFriendly and helpful.
Thank you for posting a review for the team, William, we very much appreciate it!
5/5
GoogleReally helpful and personalised approach. Carrie was excellent, giving me detail that really helped me make a decision about the houses I saw. She even went over and above, fitting me in to see an additional property and juggling previous commitments to do so.
Thank you for these lovely words, Annabel - Carrie will love reading your feedback!
5/5
GoogleIm looking for a great place to move in and contacted Jones Robinson Estate, very friendly and professional staff especially Clare Black . She was very professional and quick to help and even though the listing we're interested in didn't work out , she promised to keep us top of mind for compatible listings in the future 😉 …
Hopefully we can find you something soon Beata - thank you for your feedback!
5/5
GoogleI contacted Jones Robinson about a rental property I’d seen, phone lines were busy so I left a message. Clare very quickly phoned me back, discussed my details very professionally and arranged a viewing for me the next day. I was very impressed, hence the review.
Thank you so much for posting a review for Clare in our lettings team, she will really appreciate your kind words!
5/5
GoogleSuper easy and straight forward company to deal with. Staff are all friendly and professional. I had a viewing with Clare Black. She was professional yet very welcoming and sociable. Couldn’t have asked for a better agent to show me around the property. Thanks Clare :)
Stephen, thank you for posting these kind comments! Clare will love reading this!
5/5
GoogleClare Black is very helpful and cooperative consultant to connect. Quick response and consider your expectations. This is really good agency to connect, Pleasure getting and talking to this agency. I would really recommend this to connect and look forward.
Thank you Naman, Clare will be so pleased to read your feedback!
5/5
GoogleI'm super happy and satisfied with the response & service I received from Marcus Wenczek (Jones Robinson Estate Agent, Newbury).
Thank you for taking the time to post this review Dipesh! Marcus has been delighted to be of help.
5/5
GoogleWe are looking for our first home and have found both Caitlin and Kate very friendly and helpful with all our first time questions and getting us in for viewings 😊 …
Thank you, Lauren, it's so kind of you to post a review - Caitlin and Kate will really appreciate it!
5/5
GoogleCaitlin was very helpful and polite when booking in my house viewing exactly when I wanted it to be. Response from my rightmove enquiry was very quick.
Thank you Daisy, we really appreciate your feedback!
5/5
GoogleClare & the Jones Robinson team are amazing - so helpful & friendly! I cannot fault my experience with them whatsoever
Thank you, Aaron, for taking the time to post this kind review - Clare and the team will be thrilled to read this!
5/5
GoogleExtremely professional and understanding due to difficult circumstances. After enquiring into a few properties, Clare put me at ease and was very helpful!
Thank you, Ellisha! We really appreciate you posting these kind comments for Clare!
5/5
GoogleThank you Caitlin for your prompt response and advise on all my queries. I can definitely say that I had a very good experience today.
Thank you for posting this kind review, Anand! Caitlin will love reading this!
5/5
GoogleWe purchased house with Jones Robinson and it was professional, transparent service. Thank you Toyah Leonard for all your help with the house purchasing.
Thank you Nikolai, Toyah was so pleased to have been of help and will love reading your feedback!
5/5
GoogleI have been provided with great service, especially from Marcus Wenczek. He has truly been very understanding and helpful with my search for a home.
Thank you, Manny, for taking the time to post this kind review for Marcus. He will love reading this.
5/5
GoogleThe selling of properties has changed so much over the years, that the friendly support and professionalism from the JR team really made the difference in guiding me through the process. Thank you.
Thank you for leaving a lovely review, Hannah! It greatly appreciated!
5/5
GoogleI have recently been enquiring about renting a property and Lisa Perone has been so kind and patient with me Nothing is too much trouble , and her compassionate nature is apparent in all she does
Andrea, this is lovely review! Thank you so much for tasking the time to post this for Lisa!
5/5
GoogleJones Robinson’s have been helping me to find a new home and Clare Black has been absolutely amazing thank you so much!!
Joe, thank you posting this kind review for Clare! She will love reading these kind comments!
5/5
GoogleJones Robinson were incredibly helpful from start to finish. I would recommend them to anyone selling their property.
Lisa, thank you for posting this lovely recommendation!
5/5
GoogleWould definitely recommend, come across professional, overall a very good experience. Clare Black was especially very helpful, polite, quick to respond and knowledgeable.
Thank you, Nick - Clare will be thrilled to read your feedback!
5/5
GoogleTayler and her colleagues have been very helpful in arranging viewings for me across all offices which has made the buying process a lot less stressful!
Thank you! Tayler will be delighted to read your kind comments!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
