5/5
GoogleProfessional turnaround, quick and comprehensive assistance in an emergency accommodation situation we where in
Agent replied
Thank you for taking the time to post this review, Alistair! - We really appreciate it.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,742 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)25 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN332 reviews · 332 on Google (5.0)31 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHad great experience. Very responsive. Kept me informed through out the process. Jo Manners went above and beyoud to help me. Which really made my day.
Agent replied
Thank you, Vitali for taking the time post this kind feedback. We really appreciate it!
5/5
GoogleWe are buying a house in Didcot via Church Robinson, they are professional and friendly to a fault and have been very efficient with their service. Jade in particular, who held our viewing of the house we are buying, was knowledgeable and engaging with our questions about the property.
Agent replied
Thank you, Ingram for taking the time to post this review for Jade! We really appreciate it!
5/5
GoogleWe dealt with Becky and Vanessa - they were both amazing. I was kept up-to-date through the whole process. I couldn't recommend Church Robinson enough. Thank you for everything!!
Agent replied
Thank you, Charmaine, for taking the time to post this recommendation, Becky and Vanessa will be thrilled to read your kind comments!
5/5
GoogleVery pleased with the staff at Church Robinson Didcot. Courtney valuing my property and producing the details. Jade who did the viewings and Holly who helped secure an offer. Gary and his team certainly the best Estate Agents in Didcot.
Agent replied
Thank you Christine, this is fabulous feedback for the team! Courtney, Jade, Holly and Gary will love reading your comments!
5/5
GoogleI have found Church Robinson to be very Professional, Courteous and Friendly. The booking with Jo was very simple to arrange and handled sympathetically bearing in mind the situation. On the day of the valuation Courtney arrived on time and was very helpful and informative. They are our chosen agents for selling the property.
Agent replied
Thank you so much Carl, we are delighted to hear this feedback and look forward to being of service.
5/5
GoogleChurch Robinson have both managed the renting out of my flat in Didcot, as well as assisted me with its sale. In both functions they have been absolutely excellent and are by far the best agents I have worked with thus far. Especially with the sale it was great to have a team on board to help with getting all documents in order and dealing with any problems that arose, resulting in a successful completion. Thoroughly recommend!
Agent replied
Thank you so much for your lovely recommendation, Elena - We really appreciate it!
5/5
GoogleJones Robinson Estate Agency is really professional with all their dealings. I was interacting with Caitlin regarding a property and she has been very helpful, patient in answering all my silly questions. Thank you so much Caitlin!
Agent replied · 8 August 2023
Thank you, Joy for leaving this kind review! Caitlin will be delighted to read these comments!
5/5
GoogleAn initial review post first contact with these agents - I spoke with Caitlin at the Newbury office. It was a very positive call compared to many agents I've dealt with over the last few years. Caitlin was polite and friendly, she really took the time to note a detailed history and to thoroughly explore my reasons for purchasing. This gives me confidence that more thought will go into the selection of possible properties to match my needs. I didn't feel rushed / pressured in any way, and I look forward to exploring property possibilities with these agents.
Agent replied · 8 August 2023
Thank you Elena, Caitlin was so pleased to be of assistance! We hope to be able to find you something suitable soon.
5/5
GooglePaula at Jones Robinson is brilliant. Professional, passionate, reliable, tenacious and knowledgeable, everything you want and need when looking at buying or renting a property. I would absolutely trust Paula with this process every time. Outstanding in what she does!
Agent replied · 8 August 2023
Lisa, thank you for taking the time to post this fabulous review for Paula! She will love reading this!
5/5
GoogleI spoke to Caitlin for the first time this morning in regards to viewing a property. She was friendly, knowledgable and keen to help.
Agent replied · 10 October 2023
Thank you for taking the time to post this review Emily! Catlin will be thrilled to read this!
5/5
GoogleI've recently purchased a property through Jones Robinson, Paula was very helpful throughout the entire process
Agent replied · 10 October 2023
Thank you Ben, Paula was delighted to be able to help and will love reading your feedback!
5/5
GoogleI bought my house through Jones Robinson and they couldn't have been more helpful, especially with keeping in contact. Whether there was anything to report or not I got a phone call most weeks from Andrew, and wasn't written off the moment …
Agent replied · 30 July 2023
That's so great to hear Toni - thank you! Andrew will really appreciate your feedback and was very happy to be of help!
5/5
GoogleExcellent - great property sales pack with lovely photos. Very responsive to viewers requesting visits. Helped our purchasers find the right mortgage deal, and were very supportive of them through the process of buying our house. Regular …
Agent replied · 22 June 2026
Thank you Louise, that's super feedback - we have loved being of help - have a great Christmas!
5/5
GoogleI contacted Jones Robinson as im homeless and looking for a place of my own i was passed to a lady called Lisa Perowne who understood my situation and has given me outstanding service ever since. …
Agent replied · 30 July 2023
Thank you Martin, Lisa will really appreciate your kind comments!
5/5
GoogleI would highly recommend this Estate Agency. Although I was the buyer and, therefore, not their client, I got excellent service from them. Andrew Francis kept me sane throughout the process, which was very difficult at times, due to …
Agent replied · 30 July 2023
Patricia, thank you for taking the time to leave such a lovely review for Andrew! He will really appreciate your kind comments.
5/5
GoogleI would like to express my sincere thanks to the team at Jones Robinson in Devizies for their help in achieving the successful sale of our property. Their standout professionalism and experience led us to a genuine buyer and a simple and …
Agent replied · 30 July 2023
Thank you Kelly, we really do appreciate your feedback - hope we can help again in the future!
5/5
GoogleMany thanks to Andrew and Rosie over at Jones Robinson in Devizes for their help in selling our property this year. They led us through the process from the beginning and kept us fully updated at all times, they could not have done more to …
Agent replied · 30 July 2023
Thank you Dave - Andrew and Rosie were delighted to be able to help and will love reading your feedback!
5/5
GoogleI've recently bought my house via Jones Robinson. It was a complicated sale but I was professionally guided by Andrew, and managed to complete. All the team, appart of being very polite, where very responsive and got things sorted in no …
Agent replied · 30 July 2023
Thank you Eleonora, we really appreciate you taking the time to post a review - we hope you are enjoying your first home!
5/5
GoogleWe put our house on the market in June 2021 with hope of meeting the end of September deadline for Stamp Duty holiday. Of course this put everyone under time pressure. …
Agent replied · 30 July 2023
Thank you so much for these amazing comments Rob - we really do appreciate it, and our Devizes team will be absolutely thrilled to read your feedback!
4/5
GoogleI offer comment from a buyer perspective and at the outset I was a little perturbed to have been given the same solicitor as the vendor by Jones Robinson. However, this was of course subsequently rectified. I wish to post this review in …
Agent replied · 30 July 2023
Thank you Robert - Andrew will very much appreciate your feedback and we're glad you enjoyed the gin!
5/5
GoogleMikyle has been very professional the whole way through the sale, The whole experience he has made us feel like we are the only people he has been dealing with. We have been kept informed and up to date every step of the sale and he has …
Agent replied · 30 July 2023
Thank you so much, Alex this is such a lovely review! Mikyle will really appreciate these lovely comments!
5/5
GoogleAndrew and his team have been brilliant for us from start to finish with the purchase of our home in Devizes. We had to sell two properties to buy this one which made things all the more complex, and with one falling through after 5 …
Agent replied · 30 July 2023
Thank you Chris - glad we got there for you in the end! Andrew was delighted to help!
5/5
GoogleIt was a pleasure to deal with Andrew Francis and the team at Jones Robinson. Andrew was very professional and attentive, keeping us updated and well informed throughout the whole process. The team in the office were very helpful and …
Agent replied · 30 July 2023
Thank you for the recommendation, John, we really appreciate it! Andrew will love reading these kind comments!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 2024
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Want Jones Robinson to help?
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
