Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 1 platform
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJo & Toyah from Lambourn office gave us a very professional & personal service at a very hard time. Nothing was ever too much trouble & to know they were only a phone call away if … More
Thank you for this fabulous feedback Jennie. Jo and Toyah have been delighted to have been of help and will really appreciate your kind words.
5/5
GoogleI can't recommend the team at Jones Robinson highly enough. We originally appointed a cheaper agent to sell our property, but were extremely disappointed with the result. The experience with the JR team was absolutely worlds apart and worth … More
Thank you for this amazing review Charlie - the whole team will be absolutely thrilled to read your comments, especially James and Tayler!
5/5
GoogleI would like to thank Jones Robinson for their amazing effort in selling my property in Newbury, Beekshire. From start to finish we had an amazing experience and customer service. Paul Hodgson, a gentleman full of great knowledge of the … More
Thank you, Sanjay! Paul and Tayler loved being of help and we appreciate your recommendation.
5/5
GoogleI received a phone call from Caitlin this evening after my initial enquiry on looking to buy. Caitlin was very friendly and helpful and took the time to find current … More
Thank you for your review, Carly. We hope we can find you something soon!
5/5
GoogleCaitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about … More
Thank you Sheila - Caitlin will be so grateful for your kind words! We hope we can find you something soon!
5/5
GoogleI was contacted by telephone by Caitlin with regards to booking a viewing of my property. Caitlin came across extremely well with a polite and factual opening question. Caitlin quickly dealt with my response and continued an interactive … More
Thank you, Kevin, this is great feedback - Caitlin will be so grateful of your kind words!
5/5
GoogleI’m so excited to move in in our new rental property in the end of this month with my husband ! Our early Christmas present ☺️ We are moving out from Swindon to beautiful Newbury! … More
It is our absolute pleasure to be of help, Myla - thank you for taking the time to post a review for Lisa and Vanessa! We hop you love being in Newbury as much as we do!
3/5
GoogleI was served by Marcus Wenczek whilst enquiring about a rental property and found him to be very friendly, informative and responsive. Pleased with the service received so far. … More
Thank you for posting this kind review for Marcus. In response to your later comment, our Lettings department have advised that it was the landlord's decision to withdraw the property from the market and thereafter wanted to let the property to another party, so the decision unfortunately was taken out of our hands. We will continue to do all we can to find another property for you.
5/5
GoogleJust amazing to deal with, we had a tight timeframe to work with but everyone was just amazing to deal with, chasing up when needed and allowing us to by our 1st house. … More
Darren, this is a lovely review thank you for taking the time to post this for Paula.
5/5
GoogleExtremely friendly and professional. Got all the advise I needed so far before buying my first house. … More
Thank you for taking the time to post this! Caitlin will be delighted to read these kind words.
5/5
GoogleGreat experience with the letting agents especially Marcus Wenczek, Lucy Coombes sharing the relevant properties, arranging viewing, processing the offers with landlords, updating the results. Kudos to the viewing agent for her pleasant … More
Thank you, Visanth, for taking the time to post these comments! Marcus and Lucy will love reading this!
5/5
GoogleWhat an absolute breathe of fresh air speaking to someone who actually cares about what you are looking for in a home. Caitlin you have been so kind and in this day and age it’s great to find someone … More
Deborah, this is such a lovely review for Caitlin! She will be delighted to read this, and we wish you all the best in the search for your dream home.
5/5
GoogleAlways a great service from the lettings team, especially Marcus & Lisa, who have been extremely helpful and friendly. I am currently renting through Jones Robinson but am looking now for a smaller property within the Newbury area, now I … More
Thank you Jacqui, we really appreciate your comments and hope your move went well!
5/5
GoogleI acquired a property recently through Jones Robinson and was impressed with their overall professionalism from start to finish. A special shout-out for Paula. She was involved in following the deal through and was particularly helpful by … More
Thank you so much for your comments, Graham! Paula will really appreciate your comments!
5/5
GoogleCaitlin at Jones Robinson was especially helpful when enquiring about a property for sale. Very friendly and really clear when booking us a viewing. Caitlin made sure she checked the particulars for the property and was very thorough taking … More
That's super feedback for Caitlin, she'll be so pleased! We hope we can find something for you very soon!
5/5
GoogleFrom the first point of contact. Clare has been exceptional at providing me with details of properties that would suit my needs, and I will hopefully secure something in the next couple of … More
Thank you, Conre, for taking the time to post this review. Clare has loved being of help and will be thrilled to read your feedback!
5/5
GoogleVery easy and friendly to deal with, I was constantly kept informed at all times! I would strongly recommend using Church Robinson!
Thank you, David, for taking the time to post this recommendation, The team will be thrilled to read your kind comments!
5/5
GoogleVery good service, very nice people. Big thank you to Jade, Holly, Courtney and Jo. Highly recommended.
Thank you, Zbysia for taking the time to post this! The team will love reading these kind comments!
5/5
GoogleFantastic service from Becky and Vanessa, very supportive and responsive which made the rental process quick and stress free! Couldn't recommend them more!
Mason, thank you for taking the time to post this lovely recommendation! We really do appreciate it!
5/5
GoogleThe whole process from Sale to purchase has been well managed with great communication. Jo and Dawn have been excellent with keeping us informed and supporting any challenges. Thanks!
Thank you Cerie, we really appreciate your feedback - Jo and Dawn were delighted to be of help!
5/5
GoogleGreat Team - start to offer and mortgage process was very easy. Really impressed with Matthew, great mortgage broker at Church Robinson.
Thank you, Ozzy for taking the time to post this review! We really appreciate it!
5/5
GoogleGreat service and help in buying our property provided by Jade, Dawn and Jo at Church Robinson. Everything was acted on swiftly and professionally to help us complete the purchase of our new house
Neal, thank for posting this kind review! Jade, Dawn and Jo will be thrilled to read these kind comments!
5/5
GoogleFrom start to finish Church Robinson were fantastic. They supported us every step of the way with our sale and onward chain. We couldn't have asked for more. A truly brilliant team! Thank you!
Hannah, thank you for posting this kind feedback! We really appreciate it!
4/5
GoogleI would like to give 4 and a half stars but there isn’t the facility to do that. I don’t usually have a very high opinion of Estate Agents, having bought and sold numerous houses previously but I can honestly say that selling my house with Church Robinson, Didcot was a very pleasant surprise. When I met Gary Church, I immediately felt at ease and that he and his staff would ensure that the sale of my house would be as stress free as possible. The staff kept me up to date during the launch and viewings and Dawn was particularly helpful once the sale had been agreed, giving me regular updates about the state of everyone’s position in the chain below. I have to be honest and say there were a few silly niggles when a window was left open after a viewing and the lights on another occasion, as the house was empty and I don’t live near but once they had been pointed out by a neighbour, these things were rectified very swiftly. This is the only reason I couldn’t give a 5 Star rating as I really was pleased with how the sale progressed and how the sale was completed. Thank you to all the staff. I would thoroughly recommend Church Robinson, Didcot.
Thank you, Claire, for taking the time to post this recommendation, Gary & Dawn will be thrilled to read your kind comments!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
