Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe dealt with many people at Jones Robinson Newbury during our property purchase and each one was helpful, knowledgeable and professional. They set a high standard for how estate agents should operate.
Thank you for posting these lovely words, Michael! We really appreciate it!
5/5
GoogleI want to thank Rhys Jones I sent so many requests to view the apartment and only Rhys responded and was attentive and tried to help us with our issue! And most importantly he did everything very quickly and we didn't have to wait long! Thank you so much
Thank you, mariia for taking the time to post this! Rhys will love reading these kind comments!
5/5
GoogleWe instructed the Lambourn office for the sale of our property and I have to say that they were first class. This is the second time that we have used Jones Robinson as an agent for the sale of property and in our experience, they do not disappoint. Would highly recommend.
Dale, thank you for taking the time to leave this lovely recommendation! The team will be delighted to read this!
5/5
GoogleMarcus was so lovely to speak to, he was extremely helpful and kind and made me feel right at ease. … More
Thank you, Olivia, we really appreciate you taking the time to post a review for Marcus has loved being of help!
5/5
GoogleI have been very pleased with the service provided by Jones Robinson during my search for a new rented accommodation but especially from Marcus whom has been professional yet personable and clearly worked some late hours to make sure I have … More
Thank you for this amazing review, Dale! We really appreciate you taking the time to post these lovely comments for Marcus!
5/5
GoogleLambourn office sold our house in two weeks. They did over 70 viewings whilst we were at work and took all the hassle away. Great service both pre and post sale, gave great advice when reviewing offers and kept us in the loop with what our … More
Thank you for taking the time to post a review David - Jo and Toyah will really appreciate your feedback!
5/5
GoogleProfessional and very helpful. Lisa has been absolutely amazing and helpful. … More
Thank you, Veronika, this is great feedback - Lisa will be so appreciative of your lovely words!
5/5
GoogleMarcus Wenczek - Newbury Right from the start Marcus and his team have been very polite and helpful. Marcus was great, really great. Really good communication, and answered all of … More
Thank you, , for taking the time to post this lovely review and recommendation! Marcus will love reading these kind comments!
5/5
GoogleJack Tibble - trainee property manager, came through like a star. It was a Saturday morning and I had 3 trades people lined up to go to my property on the Monday morning but still hadn’t heard back from the tenant to confirm. … More
Thank you so much for this great review for Jack - he will be delighted to read your feedback and is very happy to be of help!
5/5
GoogleI have had A great experience with jones Robinson and their professional services. A big thank you to Caitlin and mollie especially for all of the help along the way. … More
Christopher, thank you for posting this kind recommendation! Caitlin and Mollie will be delighted to read your feedback!
4/5
GoogleClare Black has been a steadying influence on our search for a property to rent. In what is currently a frustrating market (from a tenants point of view) Providing a very efficient and pleasant approach. … More
Thank you Douglas, Clare will really appreciate your comments and will be working hard to try and find something suitable for you.
5/5
GoogleThe team at the Lambourn office have been so helpful .Thank you Jo for organising the viewing, you are very polite and helpful. Toyah, the video tour was clear and precise, and you responded to my queries … More
Thank you so much for your review, Linda, we really do appreciate it and Jo, Toyah and Carrie will love your feedback!
5/5
GoogleCatlin has been excellent in both understanding our needs and finding appropriate properties for us. … More
Thank you Jamie, that's brilliant feedback for Caitlin - she will be absolutely delighted to read your comments!
5/5
GoogleJust wanted to share my experience and delight of speaking to Caitlin, she always Listens to my needs, gives me the best market information, and is always so friendly.. … More
Thank you so much Wheelie for taking the time to post this! We hope we can find you something soon!
5/5
GoogleThanks to all the team at Jones Robinson (with obvious special praise to Taylor) for all your help and incredibly quick introduction to what eventually turned out to be the right buyer for my parents’ property. After an overly lengthy … More
Thank you Nick, we're delighted to hear this - Tayler will really appreciate your feedback! We hope your parents are soon settled in for Christmas.
5/5
GoogleA process that began in February 2020 and today finally reached a conclusion with the exchange of contracts. … More
Thank you so much for posting this review Matthew, Beth, Paula and the team will love reading your comments!
5/5
GoogleThanks to the JR team, especially Beth, Matt and Paula, for the professional and efficient support. My job is in client service and I know how important communication, clarity, flexibility and responsive are, and I've really appreciated … More
Thank you Phil, we really appreciate you taking the time to post a review for us - Beth, Matt and Paula will absolutely love reading your comments!
5/5
GoogleAbsolutely faultless service provided by all the team at Jones Robinson, from our initial viewing with Karen, who was particularly accommodating and very knowledgeable, through Paul who has been acting on the legal side, but primarily from … More
Thanks so much Jon, this a great review and we really appreciate your feedback! Karen, Paul and Tayler will be so pleased to read your kind words.
5/5
GoogleHello. I don't often write reviews but sometimes am compelled to do so when the service warrants it (good or bad). We met Clare Black whilst she was working at the Lambourn Branch, she was … More
Thank you Claire - that's fantastic feedback for Clare and Tayler! They will be absolutely delighted to read your review.
5/5
GoogleHaving recently both bought and sold a house with Jones Robinson, Lambourn, I have found their service to be very good . Toyah is an absolute pleasure, so helpful and with a very calm and personable nature . She follows up on all aspects of … More
Thank you Donna for taking the time to post a review, Vicky will be delighted to read your comments. We hope to find you something very soon!
5/5
GoogleJones Robinson have been absolutely fantastic so far - the value is proved long before you even sign the contract. Senior valuer Daniel explained the process, dealt with all of the photos and marketing, has answered absolutely any question … More
Thank you for this amazing review, Grace, Daniel and the whole team will be absolutely thrilled to read your comments!
5/5
GoogleVery helpful people I am very pleased about my appointment with the agency and I hope everything goes well with my application for renting my new home and I can't get know better them. … More
Thank you for posting a review for Caitlin, Erika - she will love reading your comments!
5/5
GoogleSelling a property and moving is always a stressful event but Paul and his team at JonesRobinson Newbury guided me through it to a successful conclusion. They were very friendly and helpful and the addition of Amanda and her team at … More
Thank you, Pat, for taking the time to leave such a lovely review!
5/5
GoogleJo & Toyah from Lambourn office gave us a very professional & personal service at a very hard time. Nothing was ever too much trouble & to know they were only a phone call away if … More
Thank you for this fabulous feedback Jennie. Jo and Toyah have been delighted to have been of help and will really appreciate your kind words.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
