Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 1 platform
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOverall, helpful and understanding of our requirements. Kate and Tayler were helpful throughout, then when we came to progress to exchange Paula was very involved and professional, she worked tirelessly throughout to the point of exchange … More
Thank you, Geoff, for posting this kind review! Kate, Tayler and Paula will be delighted to read this and have loved being of help!
5/5
GoogleMany thanks to Paula for helping us over the past few months complete the sale of our property (and chase our onward purchase). Paula was efficient and professional and made the process so hassle free for us. It was invaluable to have … More
Thank you for the recommendation, Antonia! We really appreciate you taking the time to post these kind comments for Paula
5/5
GoogleClare Black was extremely helpful with helping us find and rent a flat. Having tried to go through another estate agency over about a month long period of getting no viewings booked for even quick replies, Clare was responding within the … More
Thank you, Finn, for this amazing review and recommendation! Clare will appreciate these kind comments!
5/5
GoogleIt is a huge move for my family and me to be leaving London after a very long happy time, but finding the people here at this estate agency has been a blessing sent from the universe. Lisa, Clare & Lucy have as a team made moving home so … More
Thank you Daniel - this is wonderful feedback for our lettings team, it will make them so proud to read your lovely comments!
5/5
GoogleI have just got off the phone to a wonderful lady called Caitlin who was so helpful and put my mind at ease. I was calling the office with a few questions with regards to their offer process as I have had a few bad experiences with other … More
This is fabulous feedback for Caitlin, Harriet - she will be so pleased to read your comments and has loved being of help!
5/5
GoogleI've seen a few estates agents recently and I can honestly say Carrie was by far the best. She was very helpful, honest, had a professional demeaner and spoke to me like … More
Thanks Rob, we are delighted to hear this! Carrie will be thrilled to read your feedback!
5/5
GoogleClare Black from sales and lettings has been a breath of fresh air in the world of estate agents. Prompt in her response to my enquiry, she has a great telephone manner exhibiting professionalism and efficiency alongside a warm and … More
Thank you so much for taking the time to post a review - Clare will love reading your comments!
5/5
GoogleVincent conducted our viewing yesterday. This was our second viewing with him and we found him to be a great person to deal with on both occasions. He made us aware of local road closures before our arrival and was very informative once we … More
Thank you, Sam for posting this delightful review for Vincent, we really appreciate it! He will be thrilled to read your kind comments!
5/5
GoogleJames valued my property and advised how it would be marketed, what to expect during the sale, as well as an overview of the Company. He is friendly and professional! … More
Thank you, Nadine, we really appreciate you taking the time to post a review for James and Paula they were delighted to be of help!
5/5
GoogleBeing a first-time buyer the prospect of purchasing a home can feel quite daunting. Everyone at Jones Robinson has been really helpful every step of the way, especially Caitlin who did an excellent job at putting my mind at ease and … More
Thomas, thank your posting this kind recommendation! We really appreciate it!
5/5
GoogleWe have been dealing with Jones Robinson Estate Agents quite a bit since starting our search for a home, and have found their service so far, to be outstanding, they are so helpful. … More
Thank you posting this lovely recommendation Rob! Caitlin will be delighted to read this!
5/5
GoogleWe have had a great and positive experience with the service we received, Paula Rudge and Beth Sharpe did a fantastic job from start to finish. Paula kept in touch, provided regular updates and did a lot of chasing for us, while Beth was … More
Bettina, thank you for posting this review for Paula and Beth they will love reading your comments!
5/5
GoogleFantastic experience with Caitlin at Jones Robinson Estate Agents today. She was unbelievably attentive and helpful while supporting myself and my partner with our property search. First estate agent across the entire time we have been … More
Thank you, Lisa, for taking the time to post this! Caitlin will be delighted to read these comments.
5/5
GoogleMy husband and I viewed a property over in Chilton Folait last weekend and we just wanted to feedback that we were really impressed with Jones Robinson. We were particularly impressed with Carrie Stoneman who showed us round, and in our … More
Thank you, Natalie, for posting this amazing review for Carrie! We are very grateful for this review and Carrie will love reading this!
5/5
GoogleI had the pleasure of being shown around a couple of properties by one with Kay and another with Carrie, They were both professional, friendly and knowledgeable on both the properties shown and local area. There was no "hard sell" type … More
Thank you so much for your review, we really do appreciate it! Kay and Carrie will love reading your feedback!
5/5
GoogleVery good service from Marcus Wenczek. Kind and patient over the phone. Service recommended *Update 3 weeks later* Fantastic service from Clare Black who helped us with our … More
Thank you for posting this lovely recommendation for Marcus and Clare, Charlene - We really appreciate it!
5/5
GoogleMarcus had been an excellent staff looking after us in trying to secure a property we liked. He was proactive and very responsive and ensured we were kept in the loop throughout the process. Sometimes he works till late while updating us … More
Thank you for your feedback Saravana. Marcus will be delighted to read your comments and has been very pleased to have been of service!
5/5
GoogleWe have had a wonderful experience dealing with the team at Jones Robinson. Clare has been helpful, responsive and helped us to find a beautiful cottage to move to. … More
Thank you for your kind words, Clare will be delighted to read your feedback!
5/5
GoogleWe have recently sold a property with Jones Robinson. Jo explained clearly and in detail how they would proceed with the sale. We were surprised at the amount of interest they quickly had for the property. They managed all viewings … More
Thank you, Kimberley, for leaving this kind review for our Lambourn team! We really appreciate you taking the time to post this!
5/5
GoogleI had the pleasure of dealing with both Beth and Paula in the sale of my clients house. From the inset I found both of them very professional, friendly, and … More
Thank you, Ashley, we really appreciate your kind recommendation! Beth and Paula will be delighted to read your feedback!
5/5
GoogleWe have used J&R for a number of years to manage our property. The service which they provide has been excellent, especially Melissa. Melissa is our direct contact and any queries or requests have been completed swiftly with no hesitation. … More
Thank you for posting this lovely review, Andrew! We really appreciate the recommendation!
5/5
GoogleIt was an absolute pleasure to meet Paul Hodgson from Jones Robinson when he came to value my house. Paul spent more time with me than any other valuers, patiently talking me through the selling process, and what I now realise was the best … More
Thank you, Katy we really appreciate your lovely recommendation! Paul and the team have loved being of help and will be delighted to read your feedback!
4/5
GoogleOur move was slightly slower than expected due to being in a chain but Jones Robinson did their bit efficiently and were diligent in their duties, as well as recommending a very capable online based solicitor. A special mention to the very … More
Thank you for posting this kind review, Callum! Tayler will love reading this!
5/5
GoogleWe recently sold with Jones Robinson Lambourne office. We found Toyah and Jo very helpful, knowledgeable and professional. Nothing was too much trouble and we also received advice and help on any questions we had regarding a purchase which … More
Thank you so much for posting this fabulous feedback for Jo, Toyah and Matt they will be absolutely thrilled to read your comments, and loved being of help!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
