Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had a really positive experience selling our home with Jones Robinson. The service was professional, attentive and efficient. The marketing materials that were produced were high quality and were sent to interested parties ahead of the … More
Thank you Becky, that's fabulous feedback - James and the sales team will really appreciate your recommendation!
5/5
GoogleFantastic support. Spoke to Becky, she was such a superstar and extremely helpful
Thank you, Joseph for taking the time to post this!
5/5
GoogleThank you Lucy Coombes MARLA for your quick responses and support throughout this journey. I really appreciate your professional and Impactful support. Thank you Rhys for your support...
Thank you for posting this kind review for Lucy and Rhys! We really appreciate it!
4/5
GoogleCaitlin was very helpful and I feel positive that she will be able to match me up with a property to rent soon.
Thank you for posting this lovely review, we really appreciate it, Janet!
5/5
GoogleDelighted to receive a call from Caitlin this morning. Lovely telephone manner. Clear and concise.
Wendy, thank you for posting this feedback! We really appreciate it!
5/5
GoogleWe have just moved into our flat & Elle has been amazing with answering all our questions & supporting us with the move! Thank you Elle! 😊 …
5/5
GoogleInformative, polite and straight to the point. He even had to deal with a poor phone line but did not break character. Something I would have found incredibly hard.
William, thank you for taking the time post this kind feedback.
5/5
GoogleThe lettings team are extremely professional. Lucy Coombes has done a great job finding a tenant and is super efficient and friendly. A top service. Thank you!
Thanks Mark, we are delighted to be of service!
5/5
GoogleBecky cox from the newbury branch is very helpful and helps me with everything I need she is Always Very polite and professional always a joy to talk with her as we are on the journey of finding our home!
Thank you Becky, we really appreciate it! Becky will love reading your feedback!
5/5
GoogleGreat service from Clare Black. She responded to my rental enquiry really quickly and got me booked in for a viewing.
Thank you for your review, Donna! We really appreciate it!
5/5
GoogleCustomer service is brilliant. Rhys has patiently taken me through the available property for rent and booked a viewing according to my convenience.
Thank you for taking the time to post this kind review Brindhu! Rhys has been delighted to be of help.
5/5
GoogleIt was very good connect with Rhys. Thanks for calling and sharing the right information what I was expecting. Looking forward for assistance to get good apartment based on the need
Ashish, thank you for taking the time to post this lovely feedback! We really appreciate your comments.
5/5
GoogleI received a very responsible and professional customer orientation from Rhys in all stages of my work, including in person presence to the office and telephone follow-ups, and I am grateful for this.
Thank you Amir, we really appreciate you posting a review for Rhys!
5/5
GoogleI got very qucik response from Becky Cox. She was very keen to provide the property info. and also additional suggested few more properties for viewing. Hoping to find the right property for me for renting.
Thank you Yash, we really appreciate you taking the time to post a review for Becky, she was delighted to be of help!
1/5
GoogleProperty not checked over to make sure items are working before we (tenants) moving in, no support from agents, waiting over two weeks for plumbing to be sorted, 2 bathrooms available but only been able to use one, leaks around the property so not able to use facilities properly, would NOT RECOMMEND. Worst experience.
We are sorry to receive this feedback, however, our Lettings and Property Management team confirmed that the property was checked prior to your move in and a number of jobs which you have asked to be completed are all in hand following agreement with your landlord.
5/5
GoogleSean was very helpful when viewing a property, he waited a long time when we said we were going to be late (ended up in traffic on a 5 hour drive). Incredibly helpful and friendly.
Thank you, joseph for taking the time post this! Sean will be delighted to read your kind comments!
5/5
Googleexcellent service, and Staff was very friendly, I met Caitlin and she was very supportive and caring. She listened carefully and tried to get the best matching property based on my requirements
Abdullah, thank for posting this kind review! Caitlin will be thrilled to read these kind comments!
5/5
GoogleSpoke to Sean. Very helpful, and he arranged a viewing for me at a convenient time. He also took details in order to send properties I may be interested in. Good phone manner and very professional.
Thank you, this is great to hear and we really appreciate you taking the time to post a review for Sean!
5/5
GoogleCaitlin was very professional and acted quickly when I've made specific requests. My mind can be at ease, I wish to thank her for making my job relocation a lot easier.
Thank you for taking the time to post a review! Caitlin will love reading your comments!
5/5
GoogleCaitlin was extremely professional and had very clear communication skills. I am building a good business relationship with this agency and have every confidence that they will find me what I am looking for.
Thank you Russ, this is lovely feedback! Caitlin will absolutely love reading your comments!
5/5
GoogleExcellent service from the Jones Robinson team, especially Becky who has been my main point of contact! I will recommend them to anyone and use them again in the future!
Thank you, Josh, for posting this kind recommendation, we really appreciate it!
5/5
GoogleI was very impressed with the service levels & quality of staff. Caitlin was a huge help with my house hunt & i'd recommend both her & Jones Robinson if you're looking to buy in the Newbury area.
Thank you, Gerry! We really appreciate your kind recommendation for Caitlin!
5/5
GoogleThe team in Lambourn were absolutely amazing and made the whole experience so easy and enjoyable. They kept in touch throughout the process with weekly updates and were there if I needed them at every stage. Would really recommend!
Thank you for posting this lovely recommendation! The Lambourn team will be thrilled to read this!
5/5
GoogleBest Estate agents in Newbury. Easy to communicate with. Very honest and helpful team. We used them as buyers and now using them as sellers. Always exceeded our expectations.
Thank you, Ervis, for taking the time to post this review. The team have loved being of help and will be thrilled to read your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
