Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI was incredibly happy with the service that jones Robinson provided. A special mention to Becky cox for helping me understand everything. This is my first time renting and she helped explain everything in the most friendly way. Would most definitely recommend them to anyone looking to rent a property
Thank you Jason, Becky has been delighted to be of help and will love reading your feedback!
5/5
GoogleOur viewing of the house we are now in the process of purchasing was exactly how a property should be shown to a prospective buyer. Kate Johnson was very pleasant, welcoming and knowledgeable about the house and her personable and confident manner helped us to make the decision to buy.
Susan, thank you so much for taking the time to post your review, Kate will be delighted to read your comments!
4/5
GoogleI’ve been Impressed with the service so far from Jones Robinson. Caitlin was extremely helpful and friendly when discussing my requirements, and the market. She was quick to secure a property viewing for me.
Thank you for posting these kind comments Jessica - Caitlin will be absolutely thrilled to read your feedback!
5/5
GoogleJames Oldring at Jones Robinson was a pleasure to work with. Our recent house purchase was swift and painless due to the great communication and team around Jones Robinson. I’d highly recommend using this estate agent if you’re looking in the Newbury area
Thank you, Steven, for taking the time to post this recommendation, James will be thrilled to read your kind comments!
5/5
GoogleWhilst the sale didn’t go through as a result of the seller, Paula absolutely had our back throughout the process. She consistently chased and updated us on progress in a timely manner. I knew she was dedicated to our sale which meant that we felt in safe hands.
Paloma - thank you for posting this kind review for Paula! we really appreciate it!
5/5
GoogleWe popped into the offices today and had a very warm welcome from the team. We were met by Sean who was superb. He was informative and so helpful and he made sure he went out of his way to help us view a property with our current situation.
Thank you for posting this kind review for Sean! We really appreciate it!
5/5
GoogleFanatic service! Always keeping me up to date on how the viewings & avenue sale is progressing. Would recommend their Estate Agents to anyone.
Thank you for taking the time to post these kind comments and recommendation John! We really do appreciate it!
5/5
GoogleExcellent service from Jones Robinson and in particular from Paula Rudge and Beth Sharpe, both kept me fully up to date on the sale and were always well informed as to progress. The sale went through smoothly.
Thank you for your review, Tim, the ladies will be thrilled to read your comments!
5/5
GoogleI received excellent service from Paul Hodgson, when dealing with the initial negotiations for my property purchase with Jones Robinson. I also received fantastic service from Paula Rudge, throughout the months of … More
Thanks Amy - that's super feedback for Paul and Paula - we really appreciate you taking the time to post a review!
5/5
GoogleWe had a viewing of a property today with Vincent, he was friendly, knowledgeable and really helpful with answering our questions. Thank you! … More
Thank you Ashleigh, Vincent will be delighted to read your comments!
5/5
GoogleI m very happy with the level of service provided by Jones Robinson. They are so very helpful as I was trying to find my next home. They are quick to respond and clearly explains all the details … More
I’m glad we met your expectations Sweta! Marcus, will be love reading your lovely comments!
5/5
GoogleI am looking for my first home at the moment and for both booking viewings and conversations around offers I have been in contact with Caitlin. She has been wonderful! A very bubbly person to speak to on the phone, incredibly helpful and … More
Hayleigh, this is such a lovely review for Caitlin! We hope we can find you something soon!
5/5
GoogleCaitlin answered my call in regards to a possible house viewing and was possibly the most polite and helpful estate agent I have ever spoken to. She arranged a viewing extemely fast with a confirmation email following quickly afterwards. … More
Thank you, Andy, for taking the time to post this lovely review! Caitlin will be delighted to read this.
5/5
GoogleKay Boakes at Jones Robinson Estate Agents I can’t thank you enough for finding our forever home for us, didn’t matter what I asked for, you came up with the goods. We are now on our way to owning our forever thanks to you. Also a big … More
Thank you for this review, Nicola - Kay, Jo and Toyah were so pleased to be of help and we appreciate you taking the time to post your comments!
5/5
GoogleBeth Sharp Beth Sharp is the machine that powers Jones Robinson with a great team to support her. Working with Beth i can say her skillset is far ranging,covers all … More
Thank you, Dean, we really appreciate your kind recommendation! Beth and Paula will be delighted to read your feedback!
5/5
GoogleI have reached Caitlin from Jones Robinson for a viewing appointment. She has been kind enough to set all my appointments and connect me with right advisors. She was very polite and explained the process calmly. I am hoping to have a better … More
Thanks Pavithra, for posting such a thoughtful review for Caitlin!
5/5
GoogleI purchased a property through Jones Robinson and was very pleased with all the staff I came into contact will but I must give a very special mention to Paula Rudge who went above and beyond on my behalf when it look like the seller was … More
Thank you, Ronnie, for posting this kind review for Paula, she will be thrilled to read this!
5/5
GoogleI recently arranged to view a property through the Lambourn branch. From the first telephone call, the staff I’ve spoken to have been extremely polite and helpful. … More
Sue, thank you for taking the time to leave this lovely recommendation! Kay will be delighted to read this!
5/5
GoogleI am very impressed by the quick responses, professionalism and kindness of this estate agents! I’ve had an awful experience in the last 18 months with my previous estate agents and it’s been very nice and reassuring to work with such great … More
This is lovely feedback for Lisa and the lettings team - thank you so much Evie!
5/5
GoogleJo, Toyah and Clare at Jones Robinson were an excellent team. After a buyer dropped out (through no fault of theirs) they worked hard to ensure that the chain could be rescued; giving excellent advice which I took and was rewarded with a … More
Thank you Rhodri for taking the time to leave these kind comments! Jo, Toyah and Clare have loved being of help!
5/5
GoogleJones Robinson Lambourn Branch have been a delight to work with. They have worked so hard with group viewings over 3 days. The photos and on line video were amazing. Plus the quickness of going live was outstanding. They have shown 26 … More
Thanks so much Sarah, this is a brilliant review and recommendation for our Lambourn team! They will be delighted to read your feedback!
5/5
GoogleMine and my partners experience with Jones Robinson Estate Agents has been flawless in every way, from communication to planning and everything in between. Paula and Beth have been fantastic throughout and we have not had o stress about a … More
Thank you so much Matthew - Beth and Paula will be absolutely thrilled to read your feedback!
5/5
GoogleI have been assisted by Clare Black what a delightful and passionate person. Very professional, friendly and helpful… She spend time with me show me around but still she kept her cool and patience … More
Thank you for posting this kind review, Oscar! Clare will love reading this!
5/5
GoogleOverall, helpful and understanding of our requirements. Kate and Tayler were helpful throughout, then when we came to progress to exchange Paula was very involved and professional, she worked tirelessly throughout to the point of exchange … More
Thank you, Geoff, for posting this kind review! Kate, Tayler and Paula will be delighted to read this and have loved being of help!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
