Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 1 platform
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis Review is for the assistance received from Rhys at Jones Robinson. It has been a very smooth process dealing with Rhys, he has been able to capture my requirements correctly and also provided relevant property options and has been prompt to provide updates regarding the entire process. Overall a good experience so far.
Thank you mansha, for taking the time to post this! Rhys will love reading your feedback!
5/5
GoogleWe have had the pleasure of working with Kate Johnson, Beth, Matt, Tayler and Jack to guide us with the purchasing process of a beautiful apartment in Newbury. Given some glitches with international telephone and e-mail service all so far is going very well indeed.
Nathan - thank you posting this lovely feedback! We really appreciate it!
5/5
GoogleWe are a company that purchase many properties per month & speak with many Estate Agents but I must say talking to Jo (Joanne) Branch Manager was a absolute pleasure as she was courteous, polite, friendly and extremely cheerful ! Great Person made my day :-)) Strongly recommended....
nadeem - thank you for this lovely recommendation! We really do appreciate it and Jo will love reading this!
5/5
GoogleCaitlin, was amazing, very friendly and have been great at following up on my request and presenting additional option. … More
Thank so much William, Rhian loved being of help and will be so pleased to see your feedback!
5/5
GoogleRating only, no written review.
Thank you for posting this 5-star rating!
5/5
GoogleFriendly staff and always ready to help.
Thank you for posting this review, Ayisha!
5/5
GoogleExcellent customer care and client support and advice from Jo Manners.
Thank you for posting this kind review!
5/5
GoogleThese guys have excellent service from communication, feedback,getting the house and settling in. BERKY ,LIZ AND Warren you guys are the best! Thank you for your great service
Thank you Talente, we really appreciate you taking the time to post a review! The team were delighted to be of help!
5/5
GoogleVery quick service from Becky,Warren and Vanessa they made all the renting process very easy definitely recommended.
Thank you for taking the time to post these kind comments, Asgar! We really do appreciate it!
5/5
GoogleCharleigh first brought this property to my attention and arranged the first viewing. The whole purchasing experience turned out to be a most pleasing experience, expertly aided by Jade, Jo and the entire Church Robinson team.
Thank you, Ian, for taking the time to post these kind comments! We really appreciate it!
5/5
GoogleJo has been very helpful in assisting me with the sale of my property and I have no hesitation in recommending her. She will look after you.
Thank you, Sarah, we really appreciate your kind recommendation! Jo will be delighted to read your feedback!
5/5
GoogleHighly recommend using Church Robinson. Extremely smooth process from start to finish. Special shoutout to Charleigh and Holly for selling and dealing with the offer process.
Jake, thank you for taking the time to post this kind recommendation for Charleigh & Holly! We really do appreciate it!
4/5
GoogleThe process of selling our property went smoothly and Church Robinson kept us informed throughout the process. Thank you for your help in selling our property.
Thank you, Tony for posting this kind review for the team!
5/5
Googleme and my partner rented our first property through church robinson. Becky has been amazing in answering all of our questions and always told us what was going on, she has helped us so much
Thank you, Leighanne, for taking the time to post these kind comments! Becky will love reading your comments.
5/5
GoogleThank you to all at Church Robinson for the professional and friendly handling of the sale of our house. Special thanks to Jade, Raf, Jo, Dawn, Gary and everyone in the team to help us move after such a long time (27years) in our last house.
David, thank you for taking the time to post this lovely feedback! We really appreciate your comments and have loved being of help!
5/5
GoogleBecky and Warren recently rented our property for us, their customer service and professionalism were first class. Always keeping us informed and up to date with what was going on. Real assets to the company.
Jake - thank you for taking the time to post these kind comments! Becky and Warren will love reading your comments.
4/5
GoogleIt was a lovely experience with Becky from the start right up until the end. She is reliable and professional and it was easy to stay in touch as and when I had questions. Would absolutely recommend Church Robinson to my friends and family.
Thank you Lauren! We really appreciate this kind recommendation for the team!
5/5
GoogleWe had Jade show us around a house which we offered on. I was very impressed with her knowledge of the property and the area and her help and honest advice. We didn't feel like we were given the salesman pitch, but instead felt it was like a consultation about our needs in a property. After a very long and drawn out sale, we felt that Dawn, the Church Robinson progressor, was the biggest asset out of all the professional bodies. Our own estate agents who we paid did very little to help us, but Dawn, who we weren't clients of, was on hand to help and support at every turn. I really can't stress how much we believe, if we didn't have church Robinson in our chain, our sale would have fallen through. Would recommend them as number 1, of the 4 estate agents in the area that I've used
Sinéad, thank you for posting this lovely feedback for Jade! We really appreciate it!
5/5
GoogleRecently had a viewing and got a property with Becky and was impressed by her cordial attitude. I think what sets her apart from other agents I have dealt with is that she always shows you the positive side of things. I was quite worried about not being able to find a place when I had to move in 3 weeks (given the housing crisis recently), but she was very reassuring and got my heart settled. Thank you, Becky!
Thank you for posting this kind review! Becky has will be delighted to read this and has loved being of help.
5/5
GoogleGreat communication from the start nothing too much trouble sold my property within days and always available on the phone if I need anything Mainly dealt with Holly, jade and Jo also Dawn, Raffi, Gary and Cath. Jo is so helpful and friendly she puts me at ease and gets back to me with any questions! Definitely recommend Church Robinson Friendly Helpful and always very Jovial 👍🏻
Thank you, Chris for taking the time to post this recommendation! The team will love reading these kind comments!
5/5
GoogleI have dealt with Jade, Raffaele and Jo at Church Robinson, Didcot and have nothing but praise for them. They regularly keep in touch and I feel they have our interests at heart. We haven't found a suitable property yet but if we do, we will be in good hands. I would highly recommend them.
Joyce, thank you for taking the time to post this lovely recommendation! We really do appreciate it!
5/5
GoogleWe were very happy with the service provided by Church Robinson. We would be happy to recommend them to our friends and family. A friendly, competent and multifunctional team who provided excellent support across all aspects of the house selling process.
George , thank you for taking the time to post this feedback! We really appreciate your comments and recommendation.
5/5
GoogleWe have been lucky to have Church Robinson help us find our first home and since then our second home and tenants now. The team ( Venessa , Beckie and Warren) were amazing and so professional and they have managed to get us good tenants super quick . They have been great to work with , thank you so much 😊 …
Thank you, Archana, we really appreciate you taking the time to post this! The team will love reading your feedback!
5/5
GoogleChurch Robinson have made our home move such a pleasant experience. From the first day until the day of completion, they have been so proactive and professional and always answered any queries we had. We dealt with the team at Didcot and they have such a lovely team, special thanks go to Dawn and Raffaele, no request was ever small for you and for your friendly and helpful attitude and warm welcome to our new house. Well done Gary to have such a nice team and keep up the good work!
Abdullah, thank you so much for taking the time to post your review, the team will be delighted to read your kind comments!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
