Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 1 platform
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVanessa was so superb at helping me with renting my new flat - she was super clear on all the steps that were needed to be actioned and consistent with talking through these on the phone. I am now super excited to move in.
Thank you, Alana for posting the lovely review! We really appreciate it and wish you all the best in your new flat.
5/5
GoogleOf the many agents I deal with in my job, Jones Robinson are far and away the best. They go out of the way not just to get the job done, but ensure everyone in the transaction are happy. They literally went above and beyond, and I can not recommend them more.
Thank you, Ali for posting this lovely recommendation!
5/5
GoogleI have had nothing but great service from this company and especially with Lucy who deals with letting. I bought my apartment with them especially to rent it out and the service has been exceptional. I am very pleased I found them, would highly recommend.
Thank you, Sandra for posting this lovely recommendation for Lucy! She has loved being of help!
5/5
GoogleJones Robinson, all the staff we've dealt with and our sales manager, Mollie, have been amazing throughout our very long purchase process! Very experienced and supportive. Thanks for everything!
Thank you for taking the time to post this kind review for Mollie, she will love reading this!
5/5
GoogleJones Robinson are always friendly and professional. We have used them in the past and would highly recommend. I spoke to Caitlin today who was really helpful with our requirements.
Thank you for posting this, Alice! Caitlin has loved being of help!
5/5
GoogleHave had a great experience with Clare Black she has been so helpful finding houses that tick all the boxes and getting viewings lined up for me. Look forward to meeting and hopefully funding my next place to call home.
Daniella - thank you for taking the time to post this kind review for Clare! She will love reading your comments.
5/5
GoogleOur experience with Jones Robinson has been amazing. Being first time buyers, we had no idea what to expect and the prospect of taking such a huge step has been daunting but they have been kind, patient, professional and super helpful. I … More
This is great feedback for our Lambourn ladies - Jo, Kay and Toyah will be so please to read your comments!
5/5
GoogleWhat a delightful office in Lambourn. Toyah, Kaye and Jo are professional friendly and very efficient. Nothing is too much trouble and they keep you updated every step of the way. … More
Thank you, Deena for taking the time to post this fabulous recommendation! The ladies in Lambourn will love reading this!
5/5
GoogleWe have sold our house through Jones Robinson Newbury and they have all been nothing but fantatsic! Our property sold so quickly! … More
Hannah - thank you for posting this kind review for James. He will love reading these comments.
5/5
GoogleCatlin was professional, and provided me with clear explanation of the next steps,and made the viewing process seamless and simple. Thanks. Kind Regards, Abel Lyttle.
Abel - thank you for taking the time to post this kind review! Caitlin will be delighted to read this!
5/5
GoogleI was shown around a flat by Caitlin. Flat was immaculate and the viewing was carried out professionally with all of my questions being answered.
Max - thank you for posting this kind review! Caitlin will love reading this!
5/5
GoogleGreat & efficient service every time I use Jones Robinson. thanks team - keep up the good work!
Thank you Simon for posting this lovely review!
5/5
GoogleHad quite a good experience with the jones robinson team ,especially caitlin,so friendly,so helpful,taking you through every detail,a true proffesional who knows what customer care and satisfaction is all about,deserves more than 5 stars ,thumbes up caitlin
Thank you for taking the time to post this lovely review, Edward! Caitlin will be thrilled to read this!
5/5
GoogleBecky has been an amazing help throughout my whole experience and I cannot thank her and her colleagues enough , I now have a place to call home and I will be forever grateful, very polite and professional throughout.
Georgia - thank you for posting this lovely review! Becky will love reading these kind comments.
5/5
GoogleThe staff at the Lambourn branch were helpful and a pleasure to deal with throughout the sale of my property and I would definitely use their services again in future if ever the need arose.
Mike - thank you for posting this kind review for the team at Lambourn! We really appreciate it!
5/5
GooglePrompt and efficient letting services. Caitlin helped me in rental research, she is nice and polite, professional and I appreciate the time management.
Thank you, Nela for posting this kind review for Caitlin, we really appreciate it!
5/5
GoogleI have never seen or met such a wonderful person like Caitlin.Caitlin is so generous,caring and is a true leader.Caitlin is good in explaining and is a very good advisor.I truly appreciate the help I got from Caitlin.The company will go further with such people like her.THUMBS UP FOR CAITLIN
Thank you for posting this amazing review for Caitlin, Tracy! She will love reading your kind comments!
5/5
GoogleFor Caitlin. Thank you for taking the time to explain the rental process with me today. It was super helpful as I have been out of the rental market for a long time. You were kind, considerate and accomodating!
Thank you for posting these kind comments for Caitlin! We really appreciate it!
5/5
GoogleContacted Jones Robinson to view a flat. The Lettings Consultant, Clare Black, was very friendly and helpful, accommodating my working schedule to arrange a number of viewings within the next week.
Lee - thank you posting this lovely review! Clare will be delighted to read this.
5/5
GoogleWe completed today on our 2nd home and we are so pleased. Church Robinson made the process efficient, professional and personable from beginning to end. We felt in safe hands, being in a chain for the first time. Nothing was too much trouble and no question too silly! Jo & Dawn were brilliant at keeping us updated on our onward purchase. The agents Rafaelle, Natalie and Courtney were all knowledgeable, not pushy and never rushed us when looking round. Thank you all so much for your work and time!
Thank you so much for taking the time to post this review, Jodie - our Didcot team will love reading your feedback and will continue to look after you up until you move!
1/5
GoogleWhile Raffaele from the team was very friendly, knowledgeable and professional, my overall experience with Church Robinson did not live up to it. I did not appreciate being told my offer was accepted, congratulations and all one day and being told the opposite the next day. I also received two different explanations, after requesting one. Although I can accept my situation and circumstances leading to it were exceptional, I'd argue you should wait until you are 100% sure before conveying an offer has been accepted, even verbally. My disappointment was on a par with the level of investment I was willing to make to purchase my dream home, hence this review...
We understand your disappointment that your offer was later rejected. Unfortunately we, like all agents, are at the mercy of current legislation and have to take instructions from our sellers if they have a change of heart following receipt of a later offer from another party. Gary Church has advised that he confirmed the circumstances to you in writing following your conversations with the team in the office. We hope we can find you an alternative property soon. Jo Woolley.
4/5
GoogleExcellent team
Thank you, Netsai for posting this review for the team!
5/5
GoogleThanks to Becky's help, I rent a very nice flat recently
Thank you for posting this kind review, Hanlin!
5/5
GoogleKnowledgeable representative, good customer service, shows ultimate respect to myself and the property.
Michael - thank you for posting these kind comments! We really appreciate it!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
