Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJones Robinson did all the heavy lifting of my house sale, when solicitors on both sides slowed things down. Jo and Toyah were brilliant communicators from the word go and most importantly they were the only estate agent to conservatively value my house, which ended up selling for less anyway. Thank you for all your hard work!
Thank you Emily, we really appreciate you taking the time to post a review - we have loved being of help!
4/5
GoogleWe exchanged on the sale of our home today. The whole team have been committed to making this happen from the time we started marketing the property. They helped ensure our chain stayed together. The communications have been excellent especially from James, Paula, Matt and Taylor. Thank you.
Thank you so much for taking the time to post a review, Carole! The whole team will love reading your comments!
5/5
GoogleJones Robinson estate agency is helping me find flat for me in Newbury, my experience with them has been great so far; the staff are friendly and helpful. Clare Black is very quick to respond to any questions and emails with suggestions for available properties with best suitable for the requirements I have. I must appreciate the response, professionalism from Clare. I would certainly recommend Jones Robinson for your partner in finding your dream home.
Thank you for posting this lovely recommendation for Clare! We really appreciate it!
5/5
GoogleSpent some time talking with Marcus at Jones Robinson, who was extremely helpful in finding the right property for me, going above and beyond to offer me great a service. … More
Thank you Alexander, we really appreciate you taking the time to post a review for Marcus - he will be so grateful!
5/5
GoogleCaitlin was great, she kindly and politely was not just able to answer my queries but went above and beyond in providing further updates on properties that may appeal to me . … More
Dilveer, thank you for taking the time to leave such a lovely review! We really appreciate your kind comments.
5/5
GoogleDespite having a dreadful conveyancing experience from the Buyer's solicitors (Edwards Willoby & Loch, Rickmansworth) who were totally terrible - unresponsive, unprofessional and untrustworthy), Paula, at Jones Robinson, Newbury, was … More
Thank you Amanda, Paula will be thrilled to read your feedback and we really appreciate you taking the time to post a review for us!
5/5
GoogleSince we start looking for a house in Lambourne area, Clare was our point of contact at the Lambourn branch. She understood what we want and what we are looking for, and she was always very helpful. Together with Toyah they've shown us few … More
Thank you so much for taking the time to post a review - we really appreciate it! Clare and Toyah will love reading your feedback!
5/5
GoogleVery polite and helpful lady on the other line of the phone:-) I hope also for a successful rental result shortly.
Thank you Inna, this is great to hear and we really appreciate you taking the time to post a review!
5/5
GoogleI can definitely recommend Jones Robinson, they are very polite, helpful and quick to respond. They're assisting us with buying a new property and their service really stands out compares to others in the area, if we were to sell our property, I'd definitely approach them first. Caitlin assisted us with submitting an offer recently and has been really helpful, professional and polite which made the process seamless
Patricia, thank you for taking the time to leave an amazing review and recommendation!
5/5
GoogleGreat experience with Clare looking after us and going an extra mile and scheduling a viewing in such a short notice.We highly recommend !
Thanks so much for your recommendation, Paolo! Clare will be love reading this!
5/5
GoogleClare black has been absolutely fantastic in helping me find a property to rent and helping get through the paper work, she managed to get me a house to rent in just over a week.
Thank you, James for leaving this kind review! Clare will be delighted to read these comments!
5/5
GoogleAll of the team involved in my property purchase have been very professional and helpful along the way, with an extra push at the end from Caroline that got the sale over the line. I would recommend. Thanks.
Thanks Leon! We really appreciate you taking the time to leave a review! Caitlin will be pleased to read these comments!
5/5
GoogleWas shown a property by Caitlin. She made it a pleasant experience answering all questions in a very friendly way. One of the better house viewings I’ve had of late!
Thank you for posting this lovely review, we really appreciate it, Alan!
5/5
GoogleI had a pleasant conversation with Clare yesterday morning, she helped me get registered and start the journey to hopefully help my mum find a suitable home over the coming months. Thanks Clare!
Thank you Charlotte, this is great to hear and we really appreciate you taking the time to post a review!
5/5
GoogleWe wanted a hassle free sale of our house and got exactly that. Friendly, knowledgeable staff who guided us all the way and achieved a successful sale. Huge thanks.
Thank you, for leaving this kind review, Trevor - We really appreciate it!
5/5
GoogleClare black was very quick to help me out she made things easy to do and thanks to her we going to look at a house. We was struggling to find one that will take pet in are price range
Thank you so much for taking the time to post a review, Andy. Clare will love reading your comments!
5/5
GoogleSearching a new let on Rightmove this morning & sent a viewing request, Clare Black called me within 30 minutes, immediately helped me to register and scheduled a viewing time for next week, prompt response, friendly & helpful, very professional. Hope we can have a let agree next week.
Thank you for posting this kind review for Clare, Rosalia! We really appreciate it!
5/5
GoogleMarcus was a well spoken agent of whom actively looked for rental properties within the Dicot and Newbury area for me and my Partner. Would recommend the branch given the experience with the lettings team.
Thanks Alex, Marcus will really appreciate your feedback!
5/5
GoogleReally lovely and welcoming staff! This is my first time moving out and they have been nothing but wonderful to me. Highly recommend! Thank you Clare Black for all of your help :)
Thank you posting this kind recommendation, we really appreciate it! Clare will be delighted to read this!
5/5
GoogleTerrifically helpful people. I spoke to Clare their Consultant - really switched on and SO knowledgeable. Want the best Estate agent in Newbury? Call Jones Robinson and ask for Clare. Simple.
Jay, thank you for taking the time to post this fabulous review for Clare! She will love reading this!
5/5
GoogleExcellent service from Beth, Paula and the team. They've always been very pro-active in chasing things up, and have been a pleasure to deal with. Would definitely recommend Jones Robinson to anyone.
Andrew, thank you for taking the time to leave this lovely recommendation! Beth & Paula will be delighted to read this!
5/5
GoogleWe bought our home with Manningford Croft and found them to be very knowledgeable, straightforward, efficient and, put simply, nice, good humoured people. Given that the purchase process was an unusually lengthy and frustrating one, due to problems on our side of the chain, the above skills were certainly tested but never faltered. Which is why they earned the five stars.
5/5
GoogleI have dealt with these agents in the capacity of a buyer, seller, and engaging them as management relating to a rental. In all areas, their professionalism, empathy, knowledge, and patience has been exemplary. The team are friendly, understanding and extremely knowledgeable in all technical aspects of their industry, and their reaction to challenges is measured, always fighting the corner of the clients to achieve the most favourable outcome possible. They have pulled off the difficult dynamic of a high end business with a cottage industry attitude. Highly, highly recommended.
5/5
GoogleProfessional turnaround, quick and comprehensive assistance in an emergency accommodation situation we where in
Thank you for taking the time to post this review, Alistair! - We really appreciate it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
