Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMarcus wenczek has been very receptive, supportive and professional in my home search journey. Always ready to help you with any questions or difficulties I may have at any time.
Thank you for taking the to post this kind review for Marcus! He will love reading these comments!
5/5
Googleyes, had a lovely experience with your young admin Caitlin. Very helpful and extremely professional and had handled everything smoothly without complaint. Thank you Caitlin Mimi
Thank you, Andrew, Caitlin will love reading your feedback.
5/5
GoogleThe conversation with Marcus today was very pleasant and smooth, he is a patient and professional lettings consultant. I hope the application goes well.
Liam, thank you for taking the time to post this lovely review for Marcus! He will love reading this!
5/5
GoogleMy experience of a house purchase using the services of everyone I had contact with at the Newbury Branch was effortless. Especially Paula.
Thank you, Richard, for taking the time to post this review for Paula! She will be delighted to read this!
5/5
GoogleThe recent viewing was both informal and informative and all questions were addressed. We felt at ease, were not pressurised, but were helped by the agent to fully understand the potential of the property.
Thank you, Bruce, we really appreciate you taking the time to post this!
5/5
GoogleA friendly, helpful and supportive team right from our inital enquiry, all the way to our completion date. We had a great experience and the overall service made being a 1st time buyer easy. Super responsive to all requests, providing advice and updates. We couldnt be happier with the service or recommend them more!
Thank you Sophie, we really appreciate your lovely recommendation!
5/5
GoogleCaitlin was very helpful when I phoned to place an offer on a property. She gave me good advice on obtaining a solicitor for the buying process.
Thank you for taking the time to leave a review Mark!
5/5
GoogleCaitlin was very helpful and kind when she rang me up regarding a property. Managed to get a date and time sorted for a viewing pain free
Thank you, Chris, this is lovely feedback - Caitlin will be so appreciative of your kind words!
5/5
GoogleJo and Toyah could not have been more helpful throughout with kind and efficient advice. They recommended an excellent solicitor to me and updated me on a regular basis. I can highly recommend!
Thanks Judith, we really appreciate you taking the time to post a recommendation - Jo and Toyah will be especially pleased to read your feedback!
5/5
GoogleJust had an initial phone call about renting with Caitlin who was very friendly and professional, was put through by Marcus who was also very polite and efficient. Hope to let with them if the right place comes up!
Thank you so much for this lovely review for Caitlin and Marcus! We hope we can find you something!
3/5
GoogleMy husband recently re-started work in Basingstoke and Jones Robinson made finding and securing a rental property very easy. He dealt with several people on the team but mainly Vannesa and Marcus
Thanks, Christine, for posting this review for Vanessa and Marcus!
5/5
GoogleCaitlin at the Newbury branch was incredibly helpful in getting a valuation set up. Smooth, easy, professional service - wonderful. Thank you very much!
Thank you so much Ashton, Caitlin will really appreciate your kind feedback!
5/5
GoogleGreat experience so far with Jones Robinson and their amazing team. Mollie, Tayler and everyone else are so professional, caring and understanding when it's such a difficult time.
Gameela, thank you for taking the time to post this lovely review! Mollie and Tayler will be delighted to read these kind comments!
5/5
GoogleCaitlin was really helpful in booking us a viewing. She responded to my request promptly and she was lovely to speak to.
Thank you, Claudia! - Caitlin will appreciate your kind words!
5/5
GoogleWe had an opportunity to deal with the Lambourn office and found Jo and her team extremely professional, very helpful and friendly. They were an absolute delight to deal with.
Thank you, Paul, for posting this lovely review! Jo and team will be delighted to read these kind comments!
5/5
GoogleSpoke to Caitlyn who was very helpful when I enquired about a rental property! Lovely and friendly, and booking in for a viewing was very easy. Thank you! Sarah :)
Thank you so much, Sarah! This is such a lovely review for Caitlin, she will love reading this!
5/5
GoogleCaitlin is highly professional and very competent when dealing with any queries. She always makes you feel like she will help you as much as possible.
Thank you Sue, Caitlin will really appreciate your comments!
5/5
GoogleI was pleased with the friendly and efficient way that a viewing was arranged for a property I was interested in, by staff member Ms Clare Black. She was very patient in listening to my requirements and answering all my questions about the property.
Thank you for the review! Clare will love reading these kind comments!
5/5
GooglePaul and Paula have been extremely helpful and professional in expediting the sale of my house. I have felt totally comfortable to leave them in charge of making sure everything went smoothly
Thank you so much for posting a review! Paul and Paula will be so grateful for your kind comments.
5/5
GoogleI have been speaking with Clare Black regarding letting a place in Newbury. She has been very helpful and accommodating. Definitely would recommend speaking to her if looking for a property.
Dean, thank you for recommendation and the kind comments for Clare! Clare will love reading these!
4/5
GoogleClaire was really helpful . She briefed the property details nicely and also arranged viewing for me . Overall it was a good customer experience .
Thank you for posting this kind review, Raja! Clare will love reading this!
5/5
GoogleI'm looking for a property to rent and this morning I sent a request to see a house, then I got a call from Caitlin writing down some details and arranging a visit to the property. Thank you so much Caitlin for your attention and patience.
Nathalia, thank you posting these kind comments, we really appreciate it! Caitlin will be delighted to read this!
5/5
GoogleThanks Marcus for helping me with the property search. He's so helpful and understanding. Especially we're new to town and not familiar with the surrounding. Wonderful customer service !
Sandra, thank you for posting this lovely review for Marcus! We really appreciate it!
5/5
GoogleAll the agents I have dealt with have been prompt to respond to my emails and calls. Caitlin, particularly has been really helpful with trying to help me find my ideal property and I really do appreciate all her help so far!
Thank you, Wendy, this is lovely feedback - Caitlin will be so appreciative of your kind words!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
