Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI've just finished helping my elderly parents buy a property through Jones Robinson, and found their responsiveness, friendliness and professionalism to be exceptional. A particular mention for Tayler who whenever I spoke to her seemed to be very positive and on top of things.
Thank you Adrian, we really appreciate your feedback - Tayler will love reading your comments!
5/5
GoogleHave recently been in contact with Clare Black who has been incredibly helpful. Very welcoming, knowledgable and efficient. A very good start to a possible future with Jones Robinson.
Thank you, for this wonderful review! Clare has loved being of help!
5/5
GoogleBooking an appointment was incredibly easy thanks to Lisa and from entering the Newbury office, Marcus was very welcoming providing us with coffee and a very smooth experience to making an offer for a property.
Thank you for posting this kind review, Callum! Lisa and Marcus have loved to be of help!
5/5
GoogleCaitlin was very helpful and friendly in arranging a viewing of a property in Newbury, would recommend using Jones Robinson - they have been consistently approachable in my dealings with them
Thank you for your very kind comments - Caitlin will be delighted to read your feedback!
5/5
GoogleI delt with Caitlin over the phone, she was absolutely lovely and so helpful. Made the process so simple and easy and reducing the stress of trying to buy. Can't thank her enough 😀 …
Sam, this is such a lovely review for Caitlin! Thank you for taking the time to post this, we really appreciate it.
5/5
GoogleJust had a really positive viewing with Vincent, so nice not to feel rushed while looking around a property. He let us take our time and any questions we throw at him that he didn't know he found out there and then for us.
Thank you for taking the time to post a review - Vincent will be so pleased to read your comments!
5/5
GoogleI was delighted to speak with Lisa , she is really supportive, understanding and and excellent customer service. I am glad that ,I m gonna find my perfect rent place via Jones Robinson ,with the help from such smart working staff Lisa.
Thank you Sabnam, Lisa will love reading your feedback and is very happy to help!
5/5
GoogleReally pleased with the service provided by Jones Robinson & in particular, the help of Kay at the Lambourn branch & Marcus at the Newbury office, in helping to secure us with property viewings. Very efficient & helpful. Thank you very much both 😊🙏🏻 …
Thank you, Gemini! We really appreciate you posting these kind comments for Kay and Marcus!
5/5
GoogleI recently spoke to Clare Black about the possibility of renting a property. She was extremely helpfully and had lots of advice for us. Would definitely recommend Jones Robinson and Clare for all there help 👍 …
Thank you for posting this lovely review and recommendation Anthony! Clare will be thrilled to read this!
4/5
GoogleSpoke to Caitlin regarding booking a viewing for a property. Good communication and professional service. Answered any questions in a clear and concise manor. I would recommend her and would happily arrange viewing with her again.
Thank you, Andrew, Caitlin will very much appreciate your feedback!
5/5
GoogleCarrie was fantastic at showing us around properties and really knew her stuff about the houses we viewed. It was no hassle for her to find out information and she also passed on good advice to us.
Thank you so much for these lovely comments, Ali - we really appreciate it, and Carrie will be absolutely thrilled to read your feedback!
5/5
GoogleI called Jones Robinson for the first time today to arrange a viewing. I spoke with Mollie, who was super helpful and knowledgeable, I was really impressed with the service provided and felt she really took the time to listen to what we’re looking for.
Thank you, Rebecca, for these kind comments!
5/5
GoogleThe team at Jones Robinson were fantastic and helped the process run very smoothly. Both Clare Black and Lucy Cook have been a great help with communication and I would highly recommend the company.
Thank you Liam, Clare and Lucy will be so pleased to read your feedback!
5/5
GoogleI have had a lovely experience with Clare from Jones Robinson Estate Agents so far who is helping me out looking into a property following an unexpected move. Very helpful and patient :)
Tia, thank you for taking the time to post this feedback! We really appreciate your comments.
5/5
GoogleVincent Carlucci was friendly and attentive as he showed us around a property. He tried to answer any questions we raised, and if he couldn't do so immediately, those answers were forthcoming in a speedy email response. Would recommend.
Thank you for taking the time to post this recommendation Daryl. Vincent will be love reading this!
5/5
GoogleI would highly recommend Jones Robinson Estate Agents if you are looking for a property around West Berkshire. Ladies at the office in Lambourn that I've had a pleasure to deal with are super professional but also really go out of their way in helping the process of choosing/buying property a little more stressful:-) Thank you, Agi
Agi, thank you for taking the time to leave such a lovely review! Our Lambourn will really appreciate your kind comments.
5/5
GoogleVery thanks to Paula for all her work in helping to finalise the exchange and completion dates. In particular her regular contact with the part-exchange agent at the end of the chain and her feedback to us on those contacts was appreciated.
Thank you, David, for taking the time to post this kind review for Paula. She will love reading this.
5/5
GoogleThe team at the Lambourn office were a pleasure to work with. They kept me updated throughout the sale of my house and everything went smoothly. I would definitely recommend them. Thank you for all your help.
Caroline, thank you for taking the time to leave this lovely recommendation! The Lambourn team will be delighted to read this!
5/5
GoogleFirst time dealing with Jones Robinson. Spoke to Caitlin who was extremely helpful and answered all my questions regarding the property I was interested in. The first agent Iv spoken to in a long time that has really listened to the type of properties Im looking for and hasn’t just sent me anything and everything on the market.
Thank you Jordan, we're so pleased to hear this! Caitlin will love reading your feedback!
5/5
GoogleHave been dealing with lisa Perowne at Jones Robinson Estate Agents in Newbury. All I can say is what a breath of fresh air Lisa is! Really friendly, builds rapport quickly and incredibly professional. I have been kept fully up to date and she is so helpful. Can't praise Lisa enough, she is a credit to the business!
Thank you Anthony, Lisa will be thrilled to read your feedback - we really appreciate it!
5/5
GoogleCarrie was fantastic and we really enjoyed our viewing with her. She was knowledgeable about the area, property and the properties potential. Excellent agent and I would highly recommend her.
Thank you so much for your review, Greg, we really appreciate it and Carrie will love reading your feedback.
5/5
GoogleHaving just completed with Jones Robinson I found them really helpful and all in all from a very stressful move they really made their best efforts to reduce the stress. I'd especially like to thank Paula Rudge for her help in those final days of exchange to get us there!
Thank you for posting a review for Paula, she will really appreciate your feedback and was very pleased to be of help!
5/5
GoogleSpoke to Mollie this morning from Jones and Robinson , she was so kind and professional throughout. She supported me with any questions I had and was extremely helpful. I also got some great mortgage advice!
Thank you Becca, that's great to hear - Mollie will really appreciate your feedback!
5/5
GooglePaula Rudge was great in keeping us informaed as each stage of the process and helping progress the sale which helped us as first time buyers, this helped alivaite the stress of it all. Now excited to be in our new home. Thank you
Thank you, Daimien for posting this kind review for Paula, we really appreciate it! She will be thrilled to read your kind comments and we wish you all the best in your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
