Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,742 reviews across 6 offices and 1 platform
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,742 reviews on 1 platform, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThis was a very difficult sale in a difficult market. It would not have happened without the enduring tenacity of Toyah and colleagues. Well done to all and a heartfelt thank you.
Thank you for posting this kind review, Paul. Toyah and the team have loved being of help!
5/5
GoogleFrom start to finish I can't rate the Lambourn office higher. We had many viewings , with different members of the family. We also had a few blips along the way, nothing was too much trouble for Toyah , Kay or Jo. Many thanks . Cherie
Thank you for posting this lovely review, Cherie! We really appreciate it!
5/5
GoogleJones Robinson have been absolutely amazing. All of the staff were so helpful, nothing was too much for them. As a first time buyer I can not thank them enough for their kindness and helping me through this whole process. I would highly recommend!
Giovanna - thank you for posting this lovely recommendation! The team have loved being of assistance and will be delighted to read your kind comments.
5/5
GoogleMy partner and I bought out first home through Jones Robinson. The lambourn team were always so helpful and a friendly voice at the end of the phone, helping to keep everything on track throughout the buying process and after 2 years of searching, they helped us finally become homeowners! Would recommend, they are great!
Gareth - thank you for taking the time to post this kind recommendation. Jo and the team have loved being of help!
5/5
GoogleJude was very informative and professional during our viewing.
Thank you for posting this review, Josh!
1/5
GoogleTheyre terrible if you’re a tenant. I’ve just seen video evidence from my Ring doorbell of them entering my property with NO consent given on my end.
We are sorry to hear this Tanya and have passed on your comments to our property management team to investigate further. Jo Woolley
5/5
GoogleLovely service. Anisha was enthusiastic, responsive and attentive, and Jude hosted a friendly and inviting viewing!
Thank you for posting this fabulous review, Adam!
5/5
GoogleJude is a fantastic agent who was able to give us all the information we needed. She is friendly, knowledgeable and has an amazing singing voice!
Thank you for posting this review, Jude will love reading your kind comments.
5/5
GoogleWent to see a property in Newbury with my partner. The estate agent who met us Jude was superb and was so enthusiastic about telling us about the property! Very informative and answered all the questions we had to the best of her ability! Would use this estate agent again if I needed to in a heartbeat!
Thank you for posting this wonderful review, Joel! Jude will love reading your kind comments!
5/5
GoogleAnisha was very friendly to talk to and helpful
Thank you for posting this review, Annie!
5/5
GoogleReally outstanding service, thank you Paige 😊 …
Thank you, Robert!
5/5
GoogleBecky was very helpful today on phone. Thank you.
Thank you for posting this kind review!
4/5
GoogleGood customer service from one dispatcher Anisha.
Thank you for posting this review!
5/5
Googlelovey service, very friendly and helpful, would recommend :)
Thank you for posting this kind recommendation, Lacey! We really appreciate it!
5/5
GoogleGreat customer service - really impressed with Marcus in particular
Thank you, Alice - we really appreciate it!
5/5
GoogleReally friendly and extremely helpful in helping me look for my first place to rent
Thank you, Caitlyn!
5/5
GooglePaige has been most helpful and supportive throughout.
Thank you for posting this kind review, Richard!
5/5
GoogleExcellent service throughout our move. We specifically dealt with Paige who was always a great help.
Thank you for posting this review, Krishan!
5/5
GoogleRecently I had a good experience with the Jones Robinson. The staff were really helpful. Much thanks to Elle Dobson for helping me sorting out my problems.
Thank you for taking the time to post this review, Sharooq! Marcus will love reading your kind comments.
5/5
GoogleElle has been helpful in liaising with our landlords and had responded promptly to the queries I've had since we moved into our rental property.
Caroline - thank you for posting this review! Elle has loved being of help.
5/5
GoogleAnisha was very helpful! A property that I wished to view was full however when I space became available she called me promptly. Thank you Anisha.
Thank you for taking the time to post this review, Jackie! Anisha will love reading these kind comments.
5/5
GoogleAnisha was really interested about what we wanted in a flat e.g. budget, number of bedrooms, our ideal flat. I would highly recommend her as she is lovely and insightful.
Olivia - thank you for taking the time to post this kind recommendation. Anisha will love reading these comments.
5/5
GoogleI’m very impressive on how Jones Robinson treated me, very professional and quick service. Becky was very helpful and kind, she’s very knowledgeable about everything and she gave me all the support I need.
Thank you for posting these lovely comments, Manea. Becky has loved being of help.
5/5
GoogleI spoke with this lovely lady named Anisha. I was looking for rentals in Newbury. There are not many in the market and Anisha promised to book me in for a viewing as soon one becomes available. As promised, she booked me in for a viewing against a cancellation. Much appreciated.
Vijay - thank you for posting this kind review for Anisha, she will love reading these comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
