Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBecky was so helpful over the phone and actually gave me hope for finding a dog friendly place for me to rent! I’ve enquired for hundreds of properties and never had such a kind and positive experience, normally met with an automated email ‘this property does not accept pets’. Becky followed up with a lovely self-written email, making it feel like a really personal service. Thank you!
Lucy - thank you for posting this lovely review for Becky!
5/5
GoogleI had a flat viewing today in Newbury with Jude Buckley, she was very nice , informative , polite and helpful and answered all of my questions. I also spoke with Becky cox over the phone and was met with the same helpful , nice and polite attitude. Would definitely recommend.
Connor, thank you for taking the time to post this lovely recommendation for Jude and Becky.
5/5
GoogleAll the staff were very kind and helpful. They were amazing in helping me through the whole process. Paige was so friendly and was amazing in managing my property, making everything easy for me to understand as it was my first time renting. Thank you to the whole team at Jones Robinson!
Azmol - thank you taking the time to post this lovely review for Paige!
5/5
GoogleJust in the beginning of a process buying a property with Jones Robinson. After poor experiences with chancellors in the past- James Oldring has been professional, efficient and well informed with all our needs. Any question we ask, he replies in a fast manner and always willing to help. Looking forward to a very efficient process continuing. Thank you James and thank you Jones Robinson for all the effort and professionalism so far!
Jamie - thank you for posting this kind review for James. We really appreciate it!
5/5
GoogleAll professional support needed for a smooth house sale.
Thank you for posting this kind review, Catalin.
5/5
GoogleI sold my flat through Church Robinson. Holly, Matt and Jo were very easy to deal with throughout the process. Also a special thanks to Dawn who drove the exchange process with regular chasers and updates
Michael - thank you for taking the time to post this kind review. We really appreciate it!
5/5
GoogleI would like to express my utmost appreciation for the outstanding service provided by Raffaele Ulmini, Sales Manager at Church Robinson, during our extensive search for a suitable house in Didcot. Despite the challenges of being non-local and facing a lengthy 2-hour drive to the area, Raffaele went above and beyond, delivering a truly 7-star service. Raffaele demonstrated exceptional understanding of our unique situation, managing our schedule and ensuring that he accommodated us at times convenient for our house viewings. His in-depth knowledge of the area and intricate details about the houses we explored were truly commendable. We were impressed that he tirelessly showcased more than 15 houses to us, maintaining a consistent level of enthusiasm, professionalism, and, above all, a warm welcoming demeanor. While our house hunting journey eventually led us to another agent, the experience with Raffaele stood out as unparalleled. Having interacted with numerous sales managers from different estate agents in the area, it is evident that Raffaele's dedication and service are second to none. His unwavering commitment to providing top-notch assistance made a lasting impression on us. Though our paths may have diverged, I want to acknowledge Raffaele for his exceptional efforts. In my opinion, Raffaele Ulmini truly stands as a benchmark for excellence in all aspects of his role. Keep up the excellent work, you are undeniably number one in the region, Raffaele.
Afsane - thank you for posting this fabulous review for Raffaele! We really appreciate it.
5/5
GoogleHouse purchase, or selling can be exhausting as we know. Unless you are managed proffesionally! Step in Gary and Katrina along with their fantastic staff who deal with difficult like a week on a Sunny beach. We have just purchased with Church Robinson and feel totally rellaxed in recommending the Company to a successful future. Regards Jen and Terry Bradshaw.
Thank you for posting this lovely recommendation for Gary and Katrina. They will reading your kind comments,
5/5
GoogleChurch Robinson sold my house, it was not an easy exchange and took a long time. Throughout the transaction Church Robibson were FANTASTIC. Dawn was tenacious in her pursuit of pushing the sale through. GREAT 👍 …
Vanessa, thank you for posting this lovely review for Dawn. We really appreciate it!
5/5
GoogleExcellent service! The video tour of our property helped ensure that all our viewers knew about the property and were genuinely interested so we sold very quickly (less than three weeks)! They kept in touch regularly and were very helpful throughout! Would definitely use them again or recommend to a friend!
Laura, thank you for posting this lovely recommendation. We really appreciate it!
5/5
GoogleAs first time home owners moving on, Church Robinson have been nothing but spectacular in this very new process for us. Communication has been consistent and efficient throughout our buying process. We felt very supported also. The service provided has been a solid 10/10. Thank you to all the staff at Church Robinson, particularly Dawn. I would highly recommend Church Robinson.
Heather , thank you for taking the time to post this lovely recommendation for Dawn and the team. We really appreciate it!
5/5
GoogleThe team at Church Robinson were fantastic throughout our house hunt. Everyone we spoke to was professional and helpful but particularly Matt Hale was pivotal in helping us secure our first house, thanks to his patience and quick responses to our (many) questions. Would definitely recommend buying through these guys and am confident they are equally great at selling.
Thank you for taking the time to post this recommendation, Katharine! We really appreciate it!
5/5
GoogleBecky has been outstanding in assisting with my property search. Her professionalism, clear communication, and dedication have made this experience incredibly positive. I appreciate her exceptional service in helping me find the right property.
Vandit - thank you for taking the time to post these lovely comments for Becky. We really appreciate it!
5/5
GoogleRating only, no written review.
Thank you for posting this 5 star rating!
5/5
GoogleJan 2024: Brilliant work again from Paula Rudge and James Oldring, thank you guys, you got it over the line on time again! Dec 2021: I have been liaising with Paula Rudge over the last couple of months and she has been helpful, diligent and in the right moments tenacious; always focused on the goal of getting us to the point of exchange. Thank you Paula, great work!!
Thanks Jason - Paula and James will absolutely love reading your feedback and have been delighted to be of help!
5/5
GoogleReally satisfied with the professional service provided by James & Paula. The staff work efficiently and are always there to help with patience.
Thank you for posting this kind review, Themis! James and Paula have loved being of help!
5/5
GoogleExcellent service. Anisha attended to me. She sounded very kind, was very helpful and patient.
Thank you for posting this kind review! We really appreciate it!
5/5
GoogleBecky was lovely to speak to. Sympathetic to our predicament and efficient in organising a viewing.
Thank you for posting this kind review, Catherine! Becky has loved being of help.
5/5
GoogleAnisha was very professional and accommodating. I felt comfortable talking to her about my difficult circumstances.
Thank you for posting this review, Nancy! Anisha has loved being of help!
4/5
GoogleBig thank you to Paula at Jones Robinson for all her endless chasing for updates on the sale progression of our new home! It was a complicated sale but we got there in the end.
Thank you for posting this kind review, Rannia! Paula has loved being of help.
5/5
GoogleAlthough we couldn’t arrange a viewing for a particular property because of landlord requirements. I would like to highlight that Anisha contacted me straight away and was very kind and helpful.
Thank you for posting this lovely review, Kevin! Anisha has loved being of help.
5/5
GoogleBecky was a fantastic agent with my visit. She was well informed on the property and answered my queries.
Thank you for posting this kind review, Fraser!
5/5
GoogleI was attended by Anisha, who made every possible effort to accommodate the viewing times to my tight schedule and was incredibly helpful. Definitely recommended.
Pablo - thank you for posting this kind recommendation for Anisha! We really appreciate it!
1/5
GoogleWhen I moved into the new house, I found the refrigerator broken. I was very sad, even though they promised to replace it with a working refrigerator, but it did not happen. I saw a lot of blemishes on the walls
Hello Sam, our lettings and property management teams cannot locate your name on our records. Could you please email jo.woolley@jonesrobinson.co.uk to let me know your property address so I can investigate this for you? Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
