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Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more

4.9

★★★★★ Excellent

3,741 reviews across 6 offices and 2 platforms

www.jonesrobinson.co.uk

Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

3,736

Reviews on Google

All 6 offices

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945

Reviews on allAgents

All Jones Robinson branches

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Jones Robinson's six offices, most reviewed first. Each has its own page.

Latest reviews from every Jones Robinson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Since we moved into our rented property, Elle has been dealing with any issues we've had and honestly its amazing how well she handles everything so promptly and with so much empathy and care. We are so grateful that this has been our experience and makes me at ease that we will always have the help we need on hand. With every single issue, it has been sorted on the same day, I would recommend Elle and the team anyday ! Maisaa

Maisa · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Maisa - thank you for posting this kind review Elle. We really appreciate it!

5/5

Google

Paula valued our house for us. She was professional, thorough, polite and clearly excellent at her job. Whilst we are not going to sell at this moment, I would highly recommend Paula to anyone in the Newbury area.

Laura · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this lovely recommendation, Laura.

5/5

Google

Paula Rudge was the person assigned to our purchase. She was amazing, helpful, and always there when we needed her. She made the whole process so easy. We couldn't have gotten a better salesperson. Highly recommend.

Wojtek · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this recommendation, Wojtek! Paula has loved being of help.

5/5

Google

I've used Beth at Jones Robinson to sell several properties over the last few years. She's amazing and I wouldn't use anyone else. Beth and Paula have been working on a sale for me recently and have been as excellent as always.

Oliver · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Oliver! We really appreciate you posting this review.

5/5

Google

I have worked and continue to work closely with Paula on multiple sales throughout the conveyancing process. We have excellent communication both by email and weekly catch up calls which really helps to get a feel for how transactions are progressing and she gives helpful updates about the remainder of the chain. She will also be on hand to chase other conveyancers, estate agents and clients where required. I've worked in conveyancing for around 10 years now, and the relationship built with Jones Robinson and Paula is one of the best to date.

Bobbie · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Bobbie, thank you for posting this kind review for Paula. We really appreciate it!

5/5

Google

Clare and Becky have been so lovely, supportive and helpful throughout our moving process. Moving can be so stressful especially with quick turn arounds but they have made it feel very straightforward and easy. Very grateful to have had these 2 helping us out.

Aleisha · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Aleisha - thank you for posting this review for Clare and Becky. They will love reading this!

5/5

Google

Over the last 40 years I have sold several properties in the West Berks area, and none has come close to the outstanding service at Jones Robinson. Since my property was listed, the whole team have worked with pace and energy, are proactive at every stage of the process, with a commitment to Communication that I have rarely experienced in any customer focused environment. A particular Thank you to Beth for her brilliant and insightful advice, and Paula for her attention to detail in the after sales process.

Wendy · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Wendy, thank you for posting this lovely review for Beth and Paula. We really appreciate it!

5/5

Google

I have been using Jones Robinson for the sale of my property.i found the whole Team very cooperative and forthcoming with good, honest advice and evaluation of the market. Now at the final stages of the sale, I particularly find Paula Rudge very competent and professional in dealing with the final proceedings and was genuinely caring, going above and beyond to ensure that all parties are informed and in good understanding of current status and in the best interest. Paula sees the bigger picture and is agile and prompt in her actions. Highly commendable Team and individuals.

Sam · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Sam - thank you for taking the time to post this generous review for Paula. We really appreciate it!

5/5

Google

James has been phenomenal! His enthusiasm and passion for what he does was really evident throughout every correspondence, whether it was email, text or on the phone. James has been so lovely to work with, and we are very glad it was him selling our house. It really seems like he cares about us, and wants to do the best for us. Thank you James. You’re ace.

Sophia · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this lovely review, Sophia. James has loved being of help.

5/5

Google

I had a very pleasant and comfortable experience interacting with the Lettings team of Jones and Robinson while searching for an apartment suitable for me and later going through the process of finalizing on the terms once I found one. Becky from the Lettings team have been my point of contact and she is very approachable and cooperative. She ensured that I had a smooth process from arranging a viewing up until moving in to the new apartment. Thanks to Jones and Robinson team for your support and efforts.

Manish · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Manish! We really appreciate you posting this review.

5/5

Google

I initially contacted 2 local estate agents. I very much got rail roaded into going with the other which I severely lived to regret. Once out of contract I went with Jones Robinson. My house was soon sold. The service was excellent from start to finish. Professional and helpful with all staff going above and beyond to both sell the house and support me through the process and with help finding a new home. Beth initially looked after us with helpful advise every step of the way and also has a good knowledge of legal aspects. Once sold I was passed to Paula Rudge in Progressions who continually kept me updated and kept on top of the solicitors and other agents / buyers in the chain to make it go through as fast and as smoothly as possible. Phone calls to the office are always returned and all staff members are always helpful and polite both in the office and on viewings of my home to others and properties with them that I viewed. They made me feel valued and confident in all advice I sought from them. They were always very open and honest. They are slightly more expensive than some others but you truly do get what you pay for and saving a small amount can be a costly mistake as I discovered at the start. Would 100% recommend and have done so to several friends who have also used them and been very satisfied.

Briony · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Wow, Briony thank you for taking the time to post this lovely recommendation for Beth and Paula! We really appreciate it!

5/5

Google

The staff at Jones Robinson have been excellent start to finish - from promptly arranging viewings at properties to suit me, to supporting me right up to exchange. Ever since I had my offer on a property accepted, Paula was excellent throughout the process. She provided regular updates to me, explaining everything very clearly, which made the purchase as stress-free as possible. I would highly recommend using their services. As a first-time buyer, they've set a very high standard for any house moves I might make in the future.

Will · 22 March 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this kind recommendation, Will! Paula has loved being of help.

5/5

Google

From first putting our house on the market, we have had nothing but 1st class service from Church Robinson. It doesn't matter who you speak to, everyone is patient and polite and always has time for you. Thank you, Holly, Matt and Raffaele. …

Dawn · 20 March 2024 · Jones Robinson Didcot

Agent replied · 21 March 2024

Dawn - thank you for taking the time to post this fabulous review for Holly, Matt, Raffaele and Dawn.

5/5

Google

Replies are very quick, professional service and they have great knowledge for first time buyers. They kept all parties up to date for a very quick sale.

AC0R3 · 20 March 2024 · Jones Robinson Didcot

Agent replied · 21 March 2024

Thank you for taking the time to post this kind review!

5/5

Google

Church Robinson (Didcot) have been a pleasure to deal. From viewing to completion they have been friendly, accommodating and very helpful. Dawn in particular, who dealt with our case, was always very proactive and responsive to all our …

Ayse · 20 March 2024 · Jones Robinson Didcot

Agent replied · 21 March 2024

Ayse - thank you for posting this lovely recommendation for Dawn and the Didcot team!

5/5

Google

In my recent property purchase experience with Church Robison (Didcot), I want to express my sincere appreciation for their team's exceptional service during the entire house buying process. Their professionalism, knowledge, and attention …

H · 20 March 2024 · Jones Robinson Didcot

Agent replied · 21 March 2024

Thank you for taking the time to post this kind review! We really appreciate it!

1/5

Google

Rating only, no written review.

Sonja · 10 March 2024 · Jones Robinson Devizes

Agent replied · 30 December 2023

Having investigated your case with our lettings team, I am satisfied that my colleagues explained the application process in full to you and your partner. Our policy, as with all reputable estate agents, is to obtain references for all tenants to determine affordability.

5/5

Google

Rating only, no written review.

Melissa · 21 February 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Melissa!

5/5

Google

All good and helpful Caroline Is a very nice and easy person to deal with.

Neil · 21 February 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this review, Neil. Caroline has loved being of help.

5/5

Google

Great service. Paula has been very efficient and helpful. Many thanks

Cris · 21 February 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you, Cris! We really appreciate you posting this for Paula.

5/5

Google

Kate Johnson was very friendly, knowledgeable and professional, well done Kate 👍👍 …

Keith · 21 February 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Keith, thank you for posting this lovely review for Kate!

4/5

Google

Excellent the experience was superb. Many thanks to Lucy, Page and the rest of the team

Charity · 21 February 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this kind review, Charity!

5/5

Google

Very good service. Promptly respond to queries, chase slow solicitors, and very friendly.

Euan · 21 February 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this kind review, Euan!

5/5

Google

Helpful and responsive to queries. Very knowledgeable relating to all aspects of house sale.

Pam · 21 February 2024 · Jones Robinson Newbury

Agent replied · 20 June 2024

Thank you for posting this lovely review, Pam!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Jones Robinson is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Jones Robinson is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.

EA Masters by year, 2019 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Jones Robinson

Which Jones Robinson office has the most reviews?

Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.

Where are the Jones Robinson offices?

The six Jones Robinson offices, by town:

  • Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
  • Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
  • Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
  • Marlborough: 139B High Street, Marlborough, SN8 1HN
  • Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
  • Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?

Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.

Reviews may appear on more than one platform. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the review count at the top.

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