Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Jones Robinson's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDespite challenges selling my property as a result of breakdowns lower down chain, Jones Robinson has kept at it. Note in particular that Paula Rudge keeps me informed weekly as sale progresses, which is very reassuring.
Thank you taking the time to post this, John. Paula has loved being of help.
5/5
GoogleI am new to the side of selling properties for my company and we have a rather difficult sale going through. Paula Rudge has been great keeping me informed throughout the process and maintaining regular contact.
Thank you for posting this review, John. Paula has loved being of help.
5/5
GoogleAll staff are friendly and extremely helpful. Clare and Vanessa both helped me with getting my property and went above and beyond with everything. Highly recommend.
Natalie, thank you for posting this kind review for Clare and Vanessa. We really appreciate it!
5/5
GooglePaula Rudge has been an absolute star .I can not praise her enough and Jones Robinson are lucky to have her working for them.I have weekly updates and she has chased the whole chain to get things moving for my purchase.I wholeheartedly Thank her for expertise. Keith Parker.
Keith - thank you for taking the time to post this amazing review for Paula! We really appreciate it!
5/5
GoogleElle Dobson has recently joined the Jones Robinson team and has been a breath of fresh air. As tenants, we have found Elle to be a strong and positive communicator, attentive to detail and resolute in problem solving. First class service, we recommend her without hesitation.
Thank you for posting this kind recommendation, Jason! Elle has loved being of help!
4/5
GooglePaula Rudge has kept us updated during the process of our property purchase and chased all parties involved to try to speed the process along. Paula's communication skills have been much appreciated.
Thank you, Carol. We really appreciate you posting this for Paula.
5/5
GoogleSelling a property has been an incredibly simple process for myself. James has been great at keeping me up to date with everything happening, would recommend.
Benjamin - thank you for posting this lovely recommendation for James!
5/5
Googlebuying a house is always associated with a lot of stress and problems. With thousands of papers, phones, emails, Paula Rudge was so nice, so helpful, so polite, everything went very smoothly, we couldn't have chosen a better place.
Thank you, Marta! We really appreciate you posting this review.
5/5
GoogleLovely team, very friendly and professional service. Sold my flat stc within 2 viewings. My only qualm is that it was a little below the asking price, which was the price it was valued at.
Thank you for taking the time to post this, Kyra.
1/5
GoogleAwful customer service and pure laziness. Here is just a few of the problems we had with JR in the year of living in our property. Upon moving in we noticed a leak on our celling, so we reported it to them via a telephone call, nothing was done at all, all that was said was "wait for it to dry out" One day when my girlfriend was in hospital i left my keys there and had no way of getting in... one of the neighbors told me that they have a spare key and had let them in before so i called and the lady on the phone had 0 compassion and just said that the spare key for our flat had been lost and gave me the key of a locksmith with a quote of £240! There has been endless problems, even once we had moved out they charged us £120 for a cleaner for "minor cleaning issues" and when i contested they came back to say that unfortunately theres nothing they can do as the landlord has already got a cleaner in and paid them for the day. Disgusting service and i will forever be warning people not to go through JR for properties where possible.
Our property management team have confirmed the following in response to your comments: When the leak was reported, this was raised with the dedicated maintenance team. They subsequently advised us that the leak had been resolved, and therefore the issue was closed down on our system. A request was made to allow time for the relevant area of the flat to dry in order to assess whether the repair had been successful and to then further assess any possible water damage. It is our understanding that you had locked yourself out of the property and, as the landlord had given you two sets of keys and not provided us with a spare set, we were unable to help in this instance, but provided you with details of our recommended locksmith. The amount deducted from your deposit for cleaning costs was the amount incurred by the landlord to bring the property back to a clean condition to re-let it.
5/5
GoogleI've had the pleasure of Paula Rudge as my contact. She has been incredible throughout the process, providing quick detailed responses to my endless questions. I would happily recommend to anyone.
Thank you for taking the time to post this kind recommendation, Will!
5/5
GoogleI had a wonderful experience speaking with Anisha over the phone regarding renting and buying a property. She was incredibly friendly, patient, and knowledgeable. Anisha took the time to answer all of my questions and provided valuable insights to help me make informed decisions. Her professionalism and willingness to help were truly commendable. I highly recommend Anisha for anyone looking for assistance in real estate matters.
Thank you for taking the time to post this recommendation, Tina. Anisha will love reading these kind comments!
5/5
GooglePaula(Newbury) has gone above and beyond to help me with my purchase and to get it to move smoothly and as quick as possible due to my buyer being ready. Paula has keep up with communication and followed up everything I have asked. I really appreciate this! Thank you!
Thank you for taking the time to post this review, Shannon! We really appreciate it.
5/5
GoogleI would like to thank James and his team for taking the stress out of selling my house especially over the Xmas holiday period. Care, sensitivity and diligence. What more can I say but a big thank you.
Anne-Marie, thank you for posting this lovely review.
5/5
GoogleI've worked with Jones Robinson on a number of sales, and in particular with Paula. We've always had a really good working relationship, and Paula offers invaluable support to ensure her sales progress as smoothly as possible
Thank you for taking the time to post this review, Craig. Paula will love reading these kind comments.
5/5
GoogleJones Robinson we’re incredibly helpful during my recent house move. Paula Rudge was very helpful in particular and regularly updated with me with the latest on my move and was always available to answer any questions which I had.
Thank you for posting this kind review, Will! Paula will love reading these kind comments.
1/5
GoogleI am extremely disappointed with the services provided by Jones Robinson, the property management firm responsible for overseeing the apartment complex where I reside. The challenges we face as residents are numerous and alarming. Firstly, the lift in the building has been non-functional for over a year now, causing immense inconvenience, particularly to elderly and people with disabilities. This prolonged lack of action is unacceptable and demonstrates a blatant disregard for the well-being of tenants. Additionally, both the front and back doors, which are supposed to be electronically guarded for security purposes, have been malfunctioning. This has left the building vulnerable to unauthorized access, posing a serious safety risk to residents. It's alarming to note that anyone can enter the premises freely, compromising our security and peace of mind. Furthermore, the presence of homeless individuals inside the property has become a recurring issue. Despite efforts to address this concern with the management, the situation persists, with homeless people frequently occupying the pathways of the property. This not only affects the safety and cleanliness of the environment but also creates discomfort for residents. Despite repeated attempts to communicate these issues to Jones Robinson, our concerns have fallen on deaf ears. The lack of responsiveness and action from the management leaves us with no choice but to express our grievances publicly. It's disheartening that basic amenities and security measures are being neglected, jeopardizing the well-being of residents. I urge potential tenants to reconsider renting properties managed by Jones Robinson until they demonstrate a commitment to addressing these pressing issues and prioritize the welfare of their residents.
Following your comments, we can advise that Alex Lumley has been continually in touch with your landlord about the issues you have mentioned, and furthermore would advise that the Jones Robinson Block Management department is now part of the Firstport Group. Please contact your landlord for further information, or visit https://www.firstport.co.uk/contact-us/customer-services/ for anything further.
5/5
GoogleI have been very pleased with my experience with Jones Robinson especially Tayler Reynders who came to value and market the property and Paula Rudge who has been keeping in contact with me regularly since it was sold. Paula has worked very hard to push along the conveyancing by constantly keeping in touch with buyers, estate agents and solicitors along the chain. I feel very confident that everything is being done to help the sale go smoothly. Sarah Cairney
Thank you, Sarah - we really appreciate you taking the time to post this kind review for Tayler and Paula.
5/5
GoogleHad a great experience with Jones Robinson so far, they took pictures of the property within 2 days and we were on the market within 5 days. Communication has been very good, and we have a lot of viewings quite quickly.
Thank you, Georgina! We really appreciate it.
5/5
GoogleHad a viewing with Rachel, she really gave us the time and space to walk around the property without being overly shadowed and did not rush us at all. Any questions she didn't specifically know on the day were followed up by the team a couple of hours later, so overall very good all round. Fingers crossed on this one!
Thank you for posting this kind review, Seb. Rachel has loved being of help.
5/5
GooglePaula Rudge has done a fabulous job of keeping me up to date with my move process. I receive a call every week and top up calls or emails with other updates during the week. I have been very happy with the service that Paula has provided. Many thanks Carol
Thank you for posting this lovely review, Carol! Paula has loved being of help.
5/5
GoogleJames at Jones Robinson valued sold my house, and got over the guide price in just over a week! He advised me through the whole process aswell and kept me informed all the way through. I’m so impressed with them. I would highly recommend Jones Robinson!
Rachel - thank you for posting this lovely recommendation for James. We really appreciate it.
5/5
GoogleCompleted our second property inspection and I was glad with how Jude Buckley completed the process efficiently! I was able to work from home without interruption and she even went above and beyond by helping me with the landlords’ posts which were returned by Royal Mail after I sent them back RTS. You have been really helpful and also overall grateful for Church Robinson and Jones Robinson’s support in managing the property. Thank you to your hardworking team! Mars
Thank you for taking the time to post this review, Mars. Jude has loved being of help.
5/5
GooglePaula Rudge is very helpful to us. Although our purchase is still in process, I could say that she's been doing us a good service. She always keeps us updated and gives us a ring on a regular basis.
Thank you for taking the time to post this review, Kimberly. Paula will reading these kind comments.
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The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Jones Robinson is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 20242024 1 award EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Jones Robinson a message.
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
The six Jones Robinson offices, by town:
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
