5/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Thank you, munyah.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson estate agents in Newbury, Didcot, Devizes and 3 more
★★★★★
3,741 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,741 reviews on two platforms, rated 4.9 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,942 reviews · 1,937 on Google (4.8)78 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA623 reviews · 623 on Google (4.8)61 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT551 reviews · 551 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN331 reviews · 331 on Google (5.0)30 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF41 reviews · 41 on Google (4.7)3 in the last 90 days
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Hello Charlie, we are obviously disappointed to receive this rating but cannot find your name on our records. Could you please email jo.woolley@jonesrobinson.co.uk as we would like to investigate the issue you have had. Thank you.
5/5
GooglePaula, you're dedication local knowledge are second to none! Thank you so much for your help !
Agent replied · 20 June 2024
Thank you for posting this kind review!
5/5
Google“Becky regarding my service to you, I would really appreciate it.
Agent replied · 20 June 2024
Thank you, Ozcn. Becky will love reading this!
5/5
GoogleHave dealt with Jack and Honey, and been very happy with the customer service.
Agent replied · 20 June 2024
Thank you, James for posting this kind review for Jack and Honey.
5/5
GoogleI have called and enquired about the property. Anisha Lane has collected the details and keeping us touch to help. Hope she would find as the letting property.
Agent replied · 20 June 2024
Thank you for posting this kind review, Ramya! Anisha will love reading this!
5/5
GooglePaula was very helpful, kept in touch throughout the sales progression.
Agent replied · 20 June 2024
Thank you for taking the time to post this lovely review, July.
5/5
GoogleJames has been so great in helping me find my first property to buy!
Agent replied · 20 June 2024
Thank you, Dani. James has loved being of help!
5/5
GooglePaula has been invaluable as we've navigated the home buying process!
Agent replied · 20 June 2024
Thank you, Michele. We really appreciate it!
5/5
GooglePaula has always been excellent at proactively progressing sales and communicating with all the parties in a property chain
Agent replied · 20 June 2024
Thank you, Stuart - we really appreciate you taking the time to post this.
5/5
GooglePaula & Beth have offered excellent service on the sale of my 4 apartments. Fully recommend.
Agent replied · 20 June 2024
Thank you for posting this recommendation, Sarah! Paula and Beth have loved being of help.
5/5
GoogleJude Buckley came to do my house inspection today, she was very respectful, polite and professional. Thank you Jude 😊 …
Agent replied · 20 June 2024
Max - thank you for taking the time to post these kind comments for Jude!
5/5
GoogleGreat service by Paula Rudge on our valuation . We didn’t sell in the end but Paula was really helpful and efficient.
Agent replied · 20 June 2024
Thank you, Holly! We really appreciate you posting this.
5/5
GoogleWe have only just started dealing with Jones Robinson but Jack was really helpful, informative and professional.
Agent replied · 20 June 2024
Thank you for posting this review, Luke! Jack has loved being of help.
5/5
GoogleJames was brilliant very straight forward, always excellent communication would highly recommend to others selling property!
Agent replied · 20 June 2024
Thank you for posting this kind recommendation, Paul. James will reading these lovely comments.
5/5
GoogleJames has valued and advised an elderly member of my family on the best way to market her property and we felt his gentle approach was what she needed as it will be a tough move’
Agent replied · 20 June 2024
Martyn, thank you for taking the time to post this kind review.
5/5
GoogleJames has been a joy to work with on the sale of our house so far. Professional & friendly he’s just a phone call away should we need anything!
Agent replied · 20 June 2024
Thank you for posting this kind review, Harriet!
5/5
GooglePaula has been a very effective go between during the selling of my property, she has constantly kept me informed and up to date with proceedings.
Agent replied · 20 June 2024
Thank you for taking the time to post this review, Jane! Paula has loved being of help.
5/5
GoogleGood experience with Paula and Caroline at JR - professional, informative and considerate throughout sale of our house. Happy to recommend.
Agent replied · 20 June 2024
Nicki - thank you for posting this recommendation for Paula and Caroline!
5/5
GoogleI would like to commend Jones Robinson fir their help from the first moment my husband and I entered their office in Devizes yesterday and especially Becky Cox who was not in office at that time but promptly called me back and had us registered for a property . Thank you Becky and Jones Robinson !
Agent replied · 20 June 2024
Cecile - thank you for posting this review. Becky has loved being of help.
5/5
GoogleFirst class service from a first class estate agents. Paula and James are simply the dream team and I wouldn’t use anyone else. The virtual tour and photos beat any other estate agents in my view and you get a really personalised service. This is the 2nd time that Jones robinson has sold my property on the first viewing for full asking price. The sales progression is also worth it’s weight in gold!
Agent replied · 20 June 2024
Kimberley - thank you for taking the time to post this lovely review! Paula and James have loved being of help!
5/5
GooglePaula kept my partner and up to date and in the loop throughout the whole process of our property purchase. Very approachable and friendly service was provided!
Agent replied · 20 June 2024
Thank you for posting this kind review, Luke.
5/5
GoogleThank you to all at the Jones Robinson team for being so communicative, understanding, and professional with a terrific problem solving attitude. Such customer care is very hard to find these days - I would highly recommend them.
Agent replied · 20 June 2024
Simon - thank you for posting this lovely recommendation.
5/5
GoogleAnisha was very helpful and friendly when helping me secure my rental property. This was the first time I have rented by myself and she made everything much easier. Thankyou!
Agent replied · 20 June 2024
Thank you, Adam. We really appreciate you posting this kind review for Anisha.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Jones Robinson is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: Estate Agency of the Year, Small (2 to 6 offices)
- GoldTrusted Agent Awards Night 2026: Overall Estate Agent of the Year
- GoldTrusted Agent Awards Night 2026: South East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Jones Robinson is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in four years, the group and its branches: 2019, 2020, 2024, 2026.
EA Masters by year, 2019 to 2024
2024 1 award EA Masters 2024 winners
- WinnerEA Masters 2024: Best Estate Agent Guide Awards, Sales and Lettings, Medium (6 to 20 branches)
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- UK Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Berks, Hamps, Isle of Wight
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Jones Robinson
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,942 reviews rated 4.8 out of 5, followed by Didcot with 623.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards, Newbury won Platinum, Didcot won Platinum and three more branches won awards. At the Trusted Agent Awards Night 2026 the group won Gold for Estate Agency of the Year, Small (2 to 6 offices), Gold for Overall Estate Agent of the Year and Gold for South East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2019.
