4/5
GoogleThe staff are approachable and helpful which is important for renting a property out and living overseas.
Trusted Agent profile · Berkshire, Oxfordshire and Wiltshire
Verified
Jones Robinson reviews in Newbury, Didcot, Devizes and 3 more
★★★★★
3,640 reviews across 6 offices and 2 platforms
Jones Robinson has six offices, in Newbury, Didcot, Devizes, Marlborough, Lambourn and Pewsey (Berkshire, Oxfordshire and Wiltshire). Together they have 3,640 reviews on two platforms, rated 4.9 out of 5 overall.
3,635
Reviews on Google
All 6 offices
5
Reviews on View Agents
All 6 offices
945
Reviews on allAgents
All Jones Robinson branches
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers2 reviews
I have sold my property through Jones Robinson and everything I want to say is a big thank you to Paul Evans and Caroline Maddock. Both did an excellent job ...Read all 2 from sellers
Buyers2 reviews
Buying or selling property is, at the best of times, frustrating and stressful! Caroline Maddock has been so very helpful, cheerful and a joy to work with and I ...Read all 2 from buyers
Tenants1 review
Went through the referencing process, left the deposit, first month rent, signed the agreement - only to find out that the landlord cannot sing the contract ...Read the review from tenants
Our offices
Jones Robinson's six offices, most reviewed first. Each has its own page.
- Jones Robinson Newbury118 Bartholomew Street, RG14 5DT1,892 reviews · 1,887 on Google (4.8)20 in the last 90 days
- Jones Robinson DidcotThe Old Post Office, 6 Foxhall Road, OX11 7AA583 reviews · 583 on Google (4.8)20 in the last 90 days
- Jones Robinson Devizes4/5 The Market Place, SN10 1HT549 reviews · 549 on Google (4.8)26 in the last 90 days
- Jones Robinson Marlborough139B High Street, SN8 1HN330 reviews · 330 on Google (5.0)34 in the last 90 days
- Jones Robinson LambournMarket Place, RG17 8XU254 reviews · 254 on Google (5.0)8 in the last 90 days
- Jones Robinson Pewsey1 High Street, SN9 5AF33 reviews · 33 on Google (4.7)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Jones Robinson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jones Robinson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleToyah and Jo at the Lambourn branch are superb. Consummate professionals, friendly and helpful. I would recommend them to anyone looking for residential property.
5/5
GoogleKarl and Toyah in the Lambourn office we're lovely and supportive and I felt looked after. They had the personal touch.
4/5
GoogleExcellent service, professional & helped guide us through our first purchase. Would definitely recommend.
5/5
GooglePerfect Customer Service, Rachel help me through entire process of buying house smooth as possible. Highly recommended.
5/5
GoogleExtremely impressed with JR's services, as well as Laura and Beth's helpfulness in arranging the rent of my property. I would (and have) recommend JR to anyone, mainly on the back of their service.
5/5
GoogleReally helpful and kept in contact throught the process of us renting our flat. Definitely recommend using Jones Robinson
5/5
GoogleRachel and Michael could not have been more helpfull with the sale of our house and the purchase of our new home, everything went smoothly and we are now very happy in our new home.
5/5
GoogleExtremely supportive, friendly and professional. The team made the whole process feel very straightforward and quick. Special thanks to Sian!
5/5
GoogleMy sister and I were extremely happy with the service we received from Jones Robinson in the sale of our mother’s property. We feel we must mention in particular, Paul Evans, Rachel, Lisa, James and Deborah who progressed the sale in a diligent and caring way to a successful conclusion.
5/5
GoogleWe have been working alongside Jones Robinson Estate Agents for several years now and they are excellent to work for, professional, efficient and a pleasure to do business with. Thanks guys
4/5
GoogleJones Robinson seem to be a popular choice for sellers' listings so we find ourselves as potential buyers in daily/weekly contact. As opposed to other agents we can always book an unhurried and viewing at a time which suits us and we can always talk to someone in the office, mostly James who is always friendly and helpful.
5/5
GoogleWent in to the Lambourne branch today looking for help searching for a new property. Toyah and Joanne were so helpful. They listen to all my needs and took everything in to consideration. They gave me so much information and lots to go home with. They both really showed how much of a outstanding company Jones Robinson really is.
5/5
GoogleI am a first time buyer and called Jones Robinson for advice. Joanne and Toyah were lovely; patient and very helpful. Would highly recommend them.
5/5
GoogleI have both bought and sold through Jones Robinson, and found the professionalism throughout both processes exceptional. The stress of selling was much eased by Deborah's efficiency in keeping me regularly informed on all matters and Paul ensured I felt like a valued client at all times.
5/5
GoogleAbsolutely amazing ! Couldn't RATE you guys enough! All my questions were answered didn't waste my time completely honest would highly recommend!
1/5
GoogleUnfortunately, WE DID NOT HAVE A GOOD EXPERIENCE WITH THIS PARTICULAR ESTATE AGENT. I shall come up with my review once I completed my tenancy as on that day will be the interesting one as well!.
Agent replied
Dear Shiela DB, We are very disappointed to read your negative review, please could you contact our office on 01635 581991 at your convenience so that we can discuss in more detail and work on any concerns that you may have ahead of your tenancy end.
5/5
GoogleRecently used Jones Ronbinson for my move and it was a totally pleasant experience. In particular Poppy Watts & Oli were fantastic. I deal with agents on a day to day basis and can honestly say that if you are looking at appointing an agent to look no further.
5/5
GoogleJones Robinson helped us to achieve a sale at a difficult time for ourselves. The whole team work in a professional and friendly manner in their various individual roles and yet obviously work closely as a team so that the whole process runs like clockwork
5/5
GoogleWe recently sold 2 houses under the extremely professional guidance of Charles and his team. The service was impeccable, the advice and communication was second to none and we had a very smooth process. Toyah was a star and helped us through all the stages. Highly recommended and will use again.
5/5
GoogleMy partner and I found a place to rent with Jones Robinson. We looked at a few different places with a couple of estate agents in Newbury and none of them were as professional as Jones Robinson. We are very happy with the flat we have found and would highly recommend Jones Robinson.
5/5
GoogleThe service I received from Jones Robinson while buying a house was exemplary throughout the whole process. I was kept informed and supported and knew who to contact with any queries. Special thanks to Deborah and James.
5/5
GoogleI registered with all of the agents in Newbury and jones Robinson were by far the most helpful. I dealt with James and he mentioned properties due to come to the market which was great! We are keeping an eye out currently but I would definitely recommend JR as a company
5/5
GoogleQuick response, friendly attitude and all the help made my stay amazing. Everything well managed. Alex Harrison was always very understanding and supportive. Awesome experience !!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jones Robinson
How many reviews does Jones Robinson have?
Jones Robinson has 3,640 reviews across its six offices, rated 4.9 out of 5 overall: 3,635 on Google, 5 on View Agents. Company-wide allAgents reviews for Jones Robinson are counted once, not once per office. This platform total is read from the platform's own page: 945 reviews on allAgents (all Jones Robinson branches), checked 9 October 2026. It is not added to the count above.
Which Jones Robinson office has the most reviews?
Newbury has the most, with 1,892 reviews rated 4.8 out of 5, followed by Didcot with 583.
Where are the Jones Robinson offices?
The six Jones Robinson offices, by town:
- Devizes: 4/5 The Market Place, Devizes, Wiltshire, SN10 1HT
- Didcot: The Old Post Office, 6 Foxhall Road, Didcot, Oxfordshire, OX11 7AA
- Lambourn: Market Place, Lambourn, Berkshire, RG17 8XU
- Marlborough: 139B High Street, Marlborough, SN8 1HN
- Newbury: 118 Bartholomew Street, Newbury, Berkshire, RG14 5DT
- Pewsey: 1 High Street, Pewsey, SN9 5AF
Has Jones Robinson won any awards?
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Newbury won Platinum; Jones Robinson, Didcot won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold; Jones Robinson, Lambourn won Trusted Agent.
