Trusted Agent profile · Nottingham
Verified
★★★★★
3,080 reviews across 11 offices and 4 platforms
John Shepherd has 11 offices, in Birmingham, Solihull (three offices), Derby, Redditch (two offices), Cannock, Nottingham and Royal Sutton Coldfield (two offices) (Nottingham). Together they have 3,080 reviews on four platforms, rated 4.2 out of 5 overall.
1,611
Reviews on Google
All 11 offices
4
Reviews on Yell
Business-wide
1,439
Reviews on Trustpilot
Business-wide
26
Reviews on allAgents
Business-wide
John Shepherd's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotIt was a great experience
It was a great experience, very smooth finding a new rent dwelling with John Shepherd Estate Agents in Nottingham. They are really friendly and professional. Dawn and Katie from the Nottingham office were very supportive and helpful finding me a new rent dwelling.I am very grateful for their support.I highly recommend John Shepherd Estate Agents in Nottingham.
5/5
TrustpilotAmazing and fast Tenancy process!
I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...
5/5
TrustpilotAttention to Detail
With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.
5/5
GoogleSenka and the team are absolutely outstanding. Great service, quick response rates and an absolute pleasure to deal with as a landlord. Highly recommended.
1/5
GoogleDon't waste your time, they say they're going to follow up with viewing availability and then you find out 2 days later they let the property. Absolute joke.
5/5
GoogleWhat a really nice experience. When we’re constantly hearing about how difficult it is to find a rental property, I was expecting to be treated like a number, but Emily was awesome, she listened to my needs, and was really interested in finding the right property for me. The whole experience was really nice, and I felt valued as a customer. Great service, hence 5*. Scott
5/5
TrustpilotVery knowledgeable about property and the local area
Adrian was prompt, pleasant and very knowledgeable about the property and the local area.
5/5
TrustpilotOutstanding customer service
Gita P was absolutely phenomenal with helping us to move into our rented property and getting settled. Our rented property was recently refurbished before we moved in everything inside was new, fresh carpets and clean, freshly painted walls with a beautiful garden. Our land landlords are amazing people. I highly recommend Gita, Drew and the rest of the team.
4/5
TrustpilotNatasha was great from the start
Natasha was great from the start, professional, informative and helped sell our property. Thanks
5/5
TrustpilotExtremely quick and easy process
Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.
5/5
TrustpilotGreat Service from Caitlin MacDonald & Drew Swadkins
John Shepherd recently took over the management of my property in Birmingham. Immediately there has been a radical improvement from the previous agent. The responsiveness from Caitlin MacDonald and Drew Swadkins has been second to none. They found a replacement immediately and have been extremely helpful with any help/queries that i have had. Thank you both!
1/5
TrustpilotDisgusting appalling service
Disgusting service. They have held on to my deposit it has been over a month since my tenancy finished. I have tried to contact them many times and just get left in the dark. Get told different things by different people. No one actually knows what they’re doing here. Appealing agents, rude and just take your money
1/5
TrustpilotAwful experience
Awful experience. Never respond to emails or action any requests. Numerous emails sent over a number of months. Visited in person and still made no progress. Totally useless !
1/5
TrustpilotLegislation? GDPR? What’s that?
Rented via the Birmingham branch after they acquired Centrick Lettings. Post acquisition, a third party company, instructed on behalf of John Shepherd/Centrick illegally closed all of my utility bill accounts (accounts in my own name) with my utility suppliers without providing me any notice. It wasn’t until I received notification directly from the supplier to advise I was to expect my final bill that i was made aware of the issue. When calling my property manager (Bethany Turner) to discuss the issue I was initially advised ‘oh yeah this is an error that has happened to other flats too’ and that I would need to resolve the issue with the suppliers myself. It wasn’t until I told them the suppliers were refusing to discuss the matter with me now the accounts were no longer under my name that they then agreed to assist. I work in the Property Management industry myself and fully appreciate that errors can occur from time to time, however this was simply the result of incompetence and complacency. The service received when trying to resolve this was also subpar at best, I even escalated the matter to somebody more ‘senior’ (Kai Rodney) within the company and didn’t receive acknowledgment of my email for 3 weeks. Again, appreciating how busy and overwhelming this industry can be it does not change the fact that I was unable to have access to my utility accounts for almost two months with little to no communication on the matter. It has since transpired that they did exactly the same for my council tax too, removing my name from the council tax for the property while I was there and only now after having left the property am i being issued with a bill for the period they decided to remove me from the account. To add insult to injury, my contact details were issued to a maintenance company (once I’d vacated the property at the end of my tenancy) in regard to gaining access in order to do works in the flat I no longer lived in, meaning by no great surprise the incompetent staff members had somehow managed to provide my details to the contractors knowing full well I was no longer the tenant in the property which is worrying when in this industry, and many others, Data Protection is a serious matter. I have seen that Chris Blick is listed in the responses on trust pilot as a point of contact for escalation of such complaints. Ironically, despite copying Chris into my email correspondence he never did take a minute to provide a response of any kind, but it did encourage Bethany to respond in a slightly more timely manner. I welcome Chris to provide an attempt to justify my aforementioned experience and his employee’s truly shocking and incompetent service.
5/5
GoogleExcellent service from the team at John Shepherd Redditch, especially Olga, helped me massively and continued to communicate the whole way through to my move in date keeping me updated with everything I needed to know and constantly reassuring with anything I would be worried about. Really would recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat team
5/5
GoogleVery good agent, prompt at sorting any issues and very helpful with both the move-in and out. Leah in particular was very helpful
3/5
GoogleRating only, no written review.
1/5
GoogleTHE WORST LETTING AGENCY IN THE COUNTRY AHMED DOES NOT PHONE YOU BACK EVER AND TELLS LIES LANDLORDS STAY AWAY
1/5
GoogleI rented a property, gave my notice to leave the property, the landlord approved the return of deposit after we left. And John shepherd have now kept a hold of this deposit after saying it’ll be returned. It’s been a month now and I’ll still waiting for it with no up dates from them and no contact other then when I’m chasing them for it. No answers as to what’s happened or why it’s taken so long this is ridiculous and outrageous. You was quick enough to take the money but won’t return it.
1/5
GoogleWorst service, holding my deposit and not returning it, no proper communication, if you are looking to rent a property don't rent anything through them unless you want to lose your deposit
1/5
GoogleBy far the worst letting agency we have ever used. How anyone has ever given them more than 1 star I have no idea. If I could give them less I would. Every time we ring we get passed from pillar to post promised phone calls back and nothing. Been going on four weeks now and when the rental contract came through it was wrong. Spoken to them again twice and it's still come through wrong twice. Absolutely diabolical service. Please AVOID AVOID AVOID AVOID!!!!!!!
5/5
TrustpilotCaitlin MacDonald has provided an…
Caitlin MacDonald has provided an excellent service, especially organising work to bring the flat up to standard between the change of tenants.Caitlan always responds promptly to our emails and actions our requirements.Jim and Hanna
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John Shepherd and its branches won awards at EA Masters in one year, most recently 2020.
EA Masters winners in one year, the group and its branches: 2020.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Send John Shepherd a message.
Birmingham has the most, with 1,840 reviews rated 4.3 out of 5, followed by Solihull with 1,682.
The 11 John Shepherd offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, West Midlands.
